Aliso Viejo, California
Not resolved
Customer service

I had a clogged sink. I went to Lowe's and bought a Cobra-power drive snake to assist with the clog.

Less than one hour of using this product (didn't recoil, snake was flimsy and was ineffective) I began angry that this product was a piece of junk. Two hours after purchasing, I returned it to Lowe's. They would not allow a return of the product (hazardous waste), which I said I would take care of responsibility, but I wanted my money back. This is a bad product.

After 10 minutes of people running around and leaving me standing there, Lowe's refused to make this situation right, I left the store, not to return….Additionally, the woman at customer service was very rude, not only to me, but also the man before me. This was the Aliso Viejo store.

Reason of review: Bad quality.

Monetary Loss: $29.

Preferred solution: Full refund.

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