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We bought a slide-in range (GE ) from LOWES and the GE unit's specifications met our available space. We were advised that the delivery staff would install the new slide range.

Upon arrival , the delivery staff said that they couldn't install then unit as it might damage our granite counter top, which they couldn't be responsible for. Our space met GE's requirements!!! We have more then enough space that meet GE's requirements. Bottom line -- don't trust Lowe's staff to work with you.

They are either incompetent or expected to screw you! I'm bothered by this requirement that i submit at least 100 words - look like I've met that requirement, and then"system"won't let me submit my concerns.

Product or Service Mentioned: Lowes Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $1000.

Preferred solution: Deliver product or service ordered.

  • hard time
  • Terrible Customer Service
  • No Install
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This situation is a grey area.

Delivery teams are responsible for "installing" Appliance products.

The items that are outside of scope are following

Gas hookup, structural attachments (Dishwashers, OTR Microwaves), Drop in Ranges, Wall Ovens.

Should the team of placed your slide in range yes, are they able to reject doing so for customers property protection, also yes.

A driver that is store hired or third party is responsible for having a certain $ amount of insurance at all times to cover issues like broken or scratched granite.

If a driver feels that he is not able to safely preform the task they are able to decline it. Although they should of worked with you in that moment to set up and secondary time frame for them to come back and complete the task.



Complain the the third party delivery service instead of to Lowes since the third party delivery service is the cause of the problem.

If you did not pay for the installation, then the range you bought will not be installed.

So check the paperwork you signed.


Third party delivery service. Not a Lowe's problem.

AND there is a difference between delivery and INSTALLATION. Did you PAY for an installation or just get the FREE delivery?