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it's so bad now there blaming the door company that makes the doors. This isn't all had a basement door installed through Lowes a year and half ago and the same crap happened then had to reorder that door 3 times WTF...Go down there to voice my concerns and Terry the...
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Review
#1755840 Review #1755840 is a subjective opinion of poster.
Service
Lowes Door Installation
Reason of review
Poor customer service
Loss
$2000
Preferred solution
I don't know at this point

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Verified Reviewer
2.0
Details
Don't trust them - Lowes
Don't trust them - Lowes
Door purchase and install - From the first day installed door had mold that was not flush & and scratched but thought this was cosmetic. The door sounds like Velcro is ripping Everytime you open it (we thought this was because it was new but it's been 5 months and...
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Review
#1718028 Review #1718028 is a subjective opinion of poster.
Service
Lowes Door Installation
Pros
  • Staff primary reason i go there
  • Store is clean
Cons
  • Warranty implied bit not through them
Reason of review
Damaged or defective
Loss
$599
Preferred solution
Let the company propose a solution
Tags
  • Door Purchase And Install
1.4
Details
When the door came in, another guy came and installed it. He didn't use the extra trim. Said it didn't need it. I showed him how hard I had to pull the door to get it to close and he said, give it some time. I called the guys who measured, they came out and agreed...
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Review
#1662856 Review #1662856 is a subjective opinion of poster.
Service
Lowes Door Installation
Pros
  • I have always had great service with local lowes
Cons
  • I am disappointed that no one wants to help me
Reason of review
Poor customer service
Loss
$1600
Preferred solution
Deliver product or service ordered
1.0
Details

Update by user Oct 12, 2019

Update. We finally got the correct door installed on September 30, 2019.

The special locks we had ordered to go with the door was not with the door, so Lowe’s gave us our money back for the locks.

Lowe’s did not reach out to us after writing the original review. We had...

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Review
#1652078 Review #1652078 is a subjective opinion of poster.
Service
Lowes Door Installation
Cons
  • Lowes
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

No help | Lowes in Township 1 Charlotte, North Carolina

5.0
Details
No help - Lowes
No help - Lowes
No help - Lowes
Purchased door new home haven't had door for 6 months. It rain a couple days ago the door blew off. Door not broken lowes wont vome back and fix... so im paying for a door i cant use. Door installed with short screws installation horrible
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1 comment
Anonymous
#1737548

I take it you are talking about a storm door. The screws you are talking about are the screws provided by the manufacturer to install the door.

Storm doors don't just blow off the house. Either someone opened the door in the wind and wasn't holding onto it or the door wasn't latched shut and was caught by the wind. Face it, they are like a big sail and will blow off the house if caught in a high wind.

Your problem is an act of God, not Lowes or their installers. You will also note that wind damage is not covered by the manufacturers warranty.

Review
#1633093 Review #1633093 is a subjective opinion of poster.
Service
Lowes Door Installation
Reason of review
Warranty issue
Loss
$400
Preferred solution
Just come and reinstalled

New sliding glass door has never been right. | Lowes in Tucson, Arizona

1.2
Details

Update by user Sep 06, 2019

Sliding glass door still doesn’t work right. No effort by company to make it right. Not happy with the product, the service or the company.

Original review posted by user Aug 07, 2019

Brand new 8’ sliding glass door and frame, $2300. it has never worked right. Got put off for weeks by the salesman. Called the store manager who sent the original installer out.. he thought it was fine...of course he wouldn’t admit a mistake. A 4’ door only opens about a foot then hangs up. The screen doesn’t match up enough to lock it. Doesn’t sound right to me. Never buying anything major from Lowe’s again.
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Review
#1616202 Review #1616202 is a subjective opinion of poster.
Service
Lowes Door Installation
Reason of review
Poor customer service
Loss
$2300
Preferred solution
Let the company propose a solution
1.0
Details
Botched Door Installation and They Want Me to Buy a New One!!!! - Lowes
We purchased a door from this Lowe's location- front door, side glass, and storm door. Recently, water damage started appearing on the door and the floors (my husband had tried to caulk it because we assumed there was a leak somewhere). I called Lowes and a team came...
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Review
#1609414 Review #1609414 is a subjective opinion of poster.
Service
Lowes Door Installation
Reason of review
Damaged or defective
Loss
$3
Preferred solution
Full refund
Tags
  • Bad Installation Services
2.8
Details
Bottom Line: Took 3+ weeks to get a door installed. (Actually the total timeline was 4 weeks and 2 days). First trip: measure door. Second trip: attempt to install a new door onto an existing jam. End of day: jam, trim and door unserviceable. Door jam totally cut out...
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Review
#1580814 Review #1580814 is a subjective opinion of poster.
Service
Lowes Door Installation
Cons
  • Store slow to respond
Reason of review
Poor customer service
Preferred solution
Make sure the people you contract to are trained properly. Even the owner of the Company turned out to be non-attentive. He originally seemed like he guinuinly cared.

Exterior door installation | Lowes in District 3, Louisiana

1.0
Details
I ordered 2 exterior doors and 2 storm doors. The exterior doors were installed. The work is sub standard. Light and air are coming in under the sill. It is crooked. Door locks are hard to engage. 1 fiberglass door has 2 inch damage. I called lowes multiple times I wrote website multiple times to no avail. I think their either incompetent or trying to get me to quit complaining so they dont have to fix the problem. I will never order another install job from them. Customer service is
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Review
#1574589 Review #1574589 is a subjective opinion of poster.
Service
Lowes Door Installation
Pros
  • Discount for veterans
Cons
  • Failure to admit responsibility and resolve the issue
Reason of review
Damaged or defective
Loss
$1700
Preferred solution
Let the company propose a solution
Tags
  • Poor management skills

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Door installation failure | Lowes in Myrtle Beach, South Carolina

1.0
Details
ordered a patio door and front door to be installed. order was placed sept. of 2018. this is june of 2019, and as of yet the front door has not been replaced. to tell my experience with the store in murrells inlet, s.c. would be pages and pages of wrong orders, damaged orders, wrong colors, sizes etc., and the list goes on. central production is a joke, corporate is a joke, management in this store is a joke. never again will I step foot in another lowes, and I will continue to tell my story everyday to anyone who will listen. don't walk from lowes, run, run, run.
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1 comment
Anonymous
#1707929

Maybe the door installers have been having too much fun playing at the beach. I passed through Myrtle Beach, South Carolina once on one of my Greyhound misadventures and the road that the bus was traveling down had all these roads leading down to the beach and I could see all of the happy looking people going to and from there and it looked awesome! I should have gotten off of the bus and went and had fun at the beach and then continued on my Greyhound misadventure another day.

Review
#1569195 Review #1569195 is a subjective opinion of poster.
Service
Lowes Door Installation
Cons
  • Customer service is non-exsistent
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund