Product: Lowes Door Installation Rating: 1 Star Clear all filters (11 of 34 reviews match)
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Update by user Oct 12

Update. We finally got the correct door installed on September 30, 2019.

The special locks we had ordered to go with the door was not with the door, so Lowe’s gave us our money back for the locks.

Lowe’s did not reach out to us after writing the original review. We had...

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Review
#1652078 Review #1652078 is a subjective opinion of poster.
Service
Lowes Door Installation
Cons
  • Lowes
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
Lowes - Botched Door Installation and They Want Me to Buy a New One!!!!
We purchased a door from this Lowe's location- front door, side glass, and storm door. Recently, water damage started appearing on the door and the floors (my husband had tried to caulk it because we assumed there was a leak somewhere). I called Lowes and a team came...
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Review
#1609414 Review #1609414 is a subjective opinion of poster.
Service
Lowes Door Installation
Reason of review
Damaged or defective
Loss
$3
Preferred solution
Full refund
Tags
  • Bad Installation Services

Lowes in District 3, Louisiana - Exterior door installation

1.0
Details
I ordered 2 exterior doors and 2 storm doors. The exterior doors were installed. The work is sub standard. Light and air are coming in under the sill. It is crooked. Door locks are hard to engage. 1 fiberglass door has 2 inch damage. I called lowes multiple times I wrote website multiple times to no avail. I think their either incompetent or trying to get me to quit complaining so they dont have to fix the problem. I will never order another install job from them. Customer service is
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Review
#1574589 Review #1574589 is a subjective opinion of poster.
Service
Lowes Door Installation
Pros
  • Discount for veterans
Cons
  • Failure to admit responsibility and resolve the issue
Reason of review
Damaged or defective
Loss
$1700
Preferred solution
Let the company propose a solution
Tags
  • Poor management skills
1.0
Details
ordered a patio door and front door to be installed. order was placed sept. of 2018. this is june of 2019, and as of yet the front door has not been replaced. to tell my experience with the store in murrells inlet, s.c. would be pages and pages of wrong orders, damaged...
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1 comment
Anonymous
#1707929

Maybe the door installers have been having too much fun playing at the beach. I passed through Myrtle Beach, South Carolina once on one of my Greyhound misadventures and the road that the bus was traveling down had all these roads leading down to the beach and I could see all of the happy looking people going to and from there and it looked awesome! I should have gotten off of the bus and went and had fun at the beach and then continued on my Greyhound misadventure another day.

Review
#1569195 Review #1569195 is a subjective opinion of poster.
Service
Lowes Door Installation
Cons
  • Customer service is non-exsistent
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund
1.0
Details

Update by user Nov 12, 2018

Its the Lowes in Hialeah florida33012

Original review posted by user Nov 12, 2018

Ordered impact door ...took three weeks to be installed . Installers don't know what the *** they are doing what a disappointment. Grinned all the locks until they fit in the holes. Even after they left door bolt is extremely hard. This is ridiculous. Bay window...
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Review
#1398892 Review #1398892 is a subjective opinion of poster.
Service
Lowes Door Installation
Reason of review
impact windows and door istallation horrible and still waiting on the window.
Loss
$6000
Preferred solution
Full refund
Tags
  • Impact Windows Failure
  • Impact Doors Faulty Installation

NEVER to contract LOWES for door installation

1.0
Details
This is the Chantilly Door Instalation. They lied about measurement date and then I went to make the purchase since I previously told the store that already had the measurements. They did the actually measurements three weeks after and a month has passed. They never call even to schedule the installation date. For the simplest door instalation project, it may take you two months or longer to compete. That is just mind blowing!
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Review
#1378826 Review #1378826 is a subjective opinion of poster.
Service
Lowes Door Installation
Reason of review
Order processing issue
1.0
Details
Went to the Lowes store to sign up for installation of two entry doors. Installer came and measured the doors - measurement was not passed on promptly. I ordered the doors subsequently and installer finally arrived to install in late November AFTER several reminders....
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3 comments
Anonymous
#1544877

I will NEVER DO INSTALLS WITH THEM AGAIN AND IM TELLING ALL MY FRIENDS TOO

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Review
#1300884 Review #1300884 is a subjective opinion of poster.
Service
Lowes Door Installation
Cons
  • Poor management response to my issue
Reason of review
Damaged or defective
Loss
$4500
Preferred solution
Full refund
Tags
  • Lowes Installed Sales
Featured
1.0
Details
Lowes - Nightmare
2-16-2018 we signed contract to have siding, gutters and a new door installed. Purchase price $15,000.00. Like to have never gotten it in. One excuse was that the people who was to actually make the siding forgot to look at their fax machine. When finally it did come...
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2 comments
Anonymous
#1445056

Lowes hires the cheapest contractors they can. That is why you will get poor quality work most of the time.

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Review
#1203662 Review #1203662 is a subjective opinion of poster.
Service
Lowes Door Installation
Cons
  • Read the complaint
Reason of review
installers
Loss
$15000
Preferred solution
Price reduction
1.0
Details
purchased a door on December 6th - yes they took our money that day - door was supposed to be installed December 28th. Nobody shows up to install, they call New Year's day to ask how the install went. Well obviously not to good since what we're looking at is the same...
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1 comment
mike_eins
#1430139

I fell your pain, I had a similar situation and they promise to compensate but Lowe's does not follow through with it. its been 2 months for my compensation and haven't seen or heard anything despite calling all the time and a promise that someone will be contacting me.

Review
#1178670 Review #1178670 is a subjective opinion of poster.
Service
Lowes Door Installation
Reason of review
Poor customer service
Preferred solution
Price reduction

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts
1.2
Details
Contracted with Lowes in the Spring of 2017 to install 2 sliding doors and a window in Nags Head, NC. Also contracted with them for renovation service. One of the sliding doors they installed opens the wrong way and the screen is damaged. These are heavy hurricane...
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4 comments
Anonymous
#1352940

Was the proper door ordered? If they installed something other than what is on the order, take them to court. If they installed the door on the order it's your fault for ordering the wrong door.

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Review
#1077375 Review #1077375 is a subjective opinion of poster.
Service
Lowes Door Installation
Cons
  • Refusal to install correct product
Reason of review
Damaged or defective
Loss
$5000
Preferred solution
Deliver product or service ordered