Product: Lowes Door Installation Rating: 2 Stars Clear all filters (8 of 34 reviews match)
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Lowes in Paterson, New Jersey - DO NOT USE THEM

1.8
Details
Went to have an entry door installed, tried to charge us 345 for the door, 389 install fee, 400 from the contractor, 117 to remove storm door and put it back on, 35 measurement and 16 lead test. The install fee was more than the friggin door, the guy came did the measurements and never did lead test, and, Lowe’s System doesn’t allow refunds on that. Not to mention it was a stock door. Why is Lowe’s charging 389? On top of that they committed fraud by not returning the $16 for the lead test not being completed.
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Review
#1564475 Review #1564475 is a subjective opinion of poster.
Service
Lowes Door Installation
Cons
  • Do not care about dissatisfied customer
Reason of review
Poor customer service
Loss
$16
1.5
Details
So this is my third complaint about Lowes. As I stated in my last couple of complaints, back in 1/16/2018 we order Siding, gutters and an exterior door. It is now 4/20/2018, 3 months and 4 days later. The siding is a mess with 4 windows screwed up, with a few other...
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5 comments
Anonymous
#1679033

5.6 months for two doors with Lowes. One was fuckrd up and one never showed. Got all my money back.

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Review
#1237325 Review #1237325 is a subjective opinion of poster.
Service
Lowes Door Installation
Cons
  • Words alone can not describle the hellish experience we have had
  • Installers pull guilt trip when you want prop fixed or replaced
  • Manager could care less
Reason of review
property destroyed & door not being ordered delivered and installed in the 3 to 4 weeks as promised
Loss
$2800
Preferred solution
I want my windows repaired r exchanged out 4 new 1s other option on windows is $2000 cr on my bill this is price quoted by Lowes As far as our door we want a price reduction 4 waiting 3mths for door. Probably a reduction 4 the over all horrible job done
Tags
  • Lowes Does not Care About Customer
  • Lowe s Fails Customer
  • Lowes Hires Incompetent People
  • Nightmare Experience With Lowes
Resolved
2.0
Details

Update by user Apr 22, 2018

Lowe's, has paid for damage. Thank You

Original review posted by user Apr 19, 2018

Lowes said it was my fault because the photo I provided was not proof. When we went to store with photo, no one offered to address the problem and never called to resolve the issue. We had our original shower tile man repair broken tile and presented the bill to Lowes....
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Review
#1236634 Review #1236634 is a subjective opinion of poster.
Service
Lowes Door Installation
Cons
  • Install contractors are incompetent
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund
1.5
Details
So far our experience with Lowells has been very disappointing we were ordering a door and it had to be measured and the guy that was supposed to come out and measure a door hasn’t shown up yet and it’s been three days since we worded it very poor service on the part...
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1 comment
Anonymous
#1465437

We just ordered a door on Monday and are waiting for the guy to come and do measurements and it been 3 day's and we have not heard anything I tried to call but, no body seems to know what's going on...How long are people suppose to wait after they pay the fee for measurement storm door instillation.

Review
#1232324 Review #1232324 is a subjective opinion of poster.
Service
Lowes Door Installation
Reason of review
Poor customer service
2.2
Details
Custom interior door: Installer measured 10/2/17 Quote received 10/5/17 Ordered door 10/10/17 Complaint: Lowes called That door was in which was expected11/6/18. Installer went to pick up door and door dept told him they could NOT find it. Said it was lost! Reordered...
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Review
#1226316 Review #1226316 is a subjective opinion of poster.
Service
Lowes Door Installation
Reason of review
Order processing issue
2.0
Details
My storm was Special order I was told that it would take 2 weeks but it took longer After I was call this told me that the installation people would call me And that took another week ..when the installation csme out the storm door had a lot glue on it it took them 2...
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Review
#1052333 Review #1052333 is a subjective opinion of poster.
Service
Lowes Door Installation
Reason of review
Order processing issue
2.2
Details
Never buy a door/installation from Lowes. It's been a complete nightmare that I'm still dealing with 4 months later. The installers didn't come with the proper equipment but still made it "work." I am still waiting for the proper equipment to arrive/be installed. The...
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1 comment
h.kitchener
#1257050

These big box stores use many outside contractors to do these things---some good, some bad. I have found it's always best to buy the, say door and then either install it myself or have a local contractor do the install if I cannot.

They don't get paid until they do the job and do it right, thus they usually do a good job for you. Relying on the transient sub contracted thru Lowe's or other can be a hit or miss situation as you found out.

Review
#975093 Review #975093 is a subjective opinion of poster.
Service
Lowes Door Installation
Reason of review
Poor customer service
Loss
$2800
Preferred solution
Deliver product or service ordered

Dissatisfied With Lowes

1.8
Details
I have recently purchased a home in St. Louis MO. I used Lowe's for interior doors. They hired a contractor SIMS. This contractor sent 3 people. SIMS damaged 6 out of 7 doors, damaged my door frames, put the door frames on backwards, and ruined several of my walls. They put floor borders on one of my doors and used a 2 x 4 on the other side and caulked it in. They were rude and unskilled. When complaining to Lowe's I had to physical meet with all the managers as they did not offer to come to the home until I said Regional Manager's name please. They came to the house within 24 hours of SIMS being there. They took pictures and refund the install. Another company is installing my exterior doors, I can only pray it turns out right. They refunded the install and said they would have the exterior guy to look at what he can do to fix it. In the mean time my baseboards do not any longer line up with the door molding, my walls are damaged, big gashes in the walls. The exterior guy will install the exterior but doesn't know if he can help with the interior, but he will look at it to see. In the meantime what was a nice home now looks like it has been in a construction accident. I paid a lot of money for these doors. I think the contractors they use at Lowes they do not go out and find qualified ones or ones that have an A+ rating with BBB or Mo Attorney General. They have to fix the issues. Next, I hired Lowes at the same time to install a water heater and HVAC system. The Trio Plumbing installed the water heater; sit down for this one. Will the plumber installed the water heater and did not attach the flute with screws but with TAPE. Then he crimped the gas line and used needle nose to open it back up and taped that. Used old bolts instead of new ones because the bolts were stripped and he used a compound to seal it. There was gas leaking when turned on. Will said since the HVAC people was still working he could not turn it on. When the inspectors came, there were two, they said FAILED. Contacted Trio Plumbing and the manager is rude, loud, interrupts you and when raising my voice to get over his, he says I am hanging up I don't need to take this. But never hung up continued to make excuses. We actually taped the conversation and have the consumer reporting for the state to review it. This company may not be qualified or licensed as both inspectors state this is some really poor quality work. Will didn't turn on the gas and made that excuse, but the real reason is Will crimped the gas line and it smelled. The HVAC company fixed Trio's errors and purposeful intent. The HVAC company used was a success. I would highly be cautious of using Lowes for any consumer.
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Review
#960479 Review #960479 is a subjective opinion of poster.
Service
Lowes Door Installation
Reason of review
Install quality vendors contractors lowe's hire
Loss
$6000
Preferred solution
Full refund

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts