Product: Lowes Door Installation Rating: 3 Stars Clear all filters (10 of 34 reviews match)
Filter by rating
filters
Product:
Rating:
2.8
Details
Bottom Line: Took 3+ weeks to get a door installed. (Actually the total timeline was 4 weeks and 2 days). First trip: measure door. Second trip: attempt to install a new door onto an existing jam. End of day: jam, trim and door unserviceable. Door jam totally cut out...
View full review
Review
#1580814 Review #1580814 is a subjective opinion of poster.
Service
Lowes Door Installation
Cons
  • Store slow to respond
Reason of review
Poor customer service
Preferred solution
Make sure the people you contract to are trained properly. Even the owner of the Company turned out to be non-attentive. He originally seemed like he guinuinly cared.

Lowes - Worst experience ever Albuquerque New Mexico

2.8
Details
Paid for measurement said two days. to get them out there had to call back 5 days later and finally got some one out took two days for them to confirm measurement paid for installation and door that was in stock that day said contractor would call to confirm installation date in two days after receiving paperwork , had to call back again five days later. said contractor was injured.would get me another contractor to do the job four weeks later still no door installed. or scheduled appointment going to call at the end of this week and cancel and go with someone that will give me a definite install date. This is ridiculous Sad Sad Sad
View full review
Review
#1474847 Review #1474847 is a subjective opinion of poster.
Service
Lowes Door Installation
Cons
  • Whole experience bad
Reason of review
Poor customer service
2.5
Details
NEVER EVER PURCHASE A DOOR TO BE INSTALLED BY LOWES! We ordered and PAID IN FULL (Big rapids, MI store) for a door to be installed MONTHS ago. My husband has taken THREE different unpaid days off of work each time Lowes "promises" a day they are going to come and do...
View full review
2 comments
TroubledGiantClam852
#1591589

Call lowe's corporate office complaint department call 1-800-445-6937 If you don’t get results there call violated Call or fill out form below link submitted to the Attorney General's office (see below for link for MI) (New Complaints May Be Filed On-Line) https://secure.ag.state.mi.us/complaints/consumer File a written complaint with the Michigan Department of Licensing & Regulatory Affairs, Bureau of professional Licensing (for complaints against licensed contractors only). Complaint filing instructions and complaint form are available online.

If the contractor is not licensed and is required to be, contact the Bureau of Professional Licensing or your local authorities, because failure to obtain a license may constitute a violation of criminal law. If the contractor you hired is not required to be licensed, file a written complaint with Attorney General's Consumer Protection Division, and/or the Better Business Bureau.

Consumers may contact the Attorney General's Consumer Protection Division at: Consumer Protection Division P.O. Box 30213 Lansing, MI 48909 517-373-1140 Fax: 517-241-3771 Toll free: 877-765-8388 Online complaint form

View more comments
Review
#1390798 Review #1390798 is a subjective opinion of poster.
Service
Lowes Door Installation
Reason of review
Order processing issue
3.3
Details
Ordered a storm door with retractable screen and needed installation. Gentleman came and measured, then got a call from salesman 2 days later that he was off for 2 days but could come in then to pay as they had none in stock but would have them when he came back to...
View full review
2 comments
Anonymous
#1565803

Lowes and Depot are generally incompetents. You are always better going with an outside contractor.

There are more horror stories about Lowes and Depot than happy endings. These companies are scams.....and sometimes they hire felons.

View more comments
Review
#1356911 Review #1356911 is a subjective opinion of poster.
Service
Lowes Door Installation
Reason of review
Order processing issue

Lowes in Richmond, Virginia - Degenerate installer

2.7
Details
The installer has missed every deadline that Lowes has set for him called and said he was coming never. showed up it’s been a month I still have no door which I paid for and no installation which I’ve already paid for
View full review
Review
#1318448 Review #1318448 is a subjective opinion of poster.
Service
Lowes Door Installation
Reason of review
Order processing issue
2.6
Details
00 shower door from Lowes. When we read the poor reviews online on the door, the next day we went back to Lowes and upgraded to a more expensive $700.00 door. We paid the $300 installation fee up front. A month later the installer came to install the door. We saw our...
View full review
Review
#1196049 Review #1196049 is a subjective opinion of poster.
Service
Lowes Door Installation
Pros
  • Christy in plumbing
Cons
  • Lowes not being able to install what i paid for
Reason of review
multiple mistakes
Preferred solution
don't sell what you can't install
Tags
  • Terrible Experience Lowes
3.3
Details
I decided to go to Lowes for a garage door install. I thought going to a place like this would be fast quick and easy. I was promised a 15 day install date. I ordered and signed my contract in mid-October and was told 15 day completion. I as under a deadline to get...
View full review
1 comment
Anonymous
#1430544

This is all because the door installer got paid half as much on this Lowe's job that he would have made if you had dealt with him directly. Only an idiot or a *** desperate door installer would agree with Lowe's to do installs for them and make half their normal profit.

Review
#1185497 Review #1185497 is a subjective opinion of poster.
Service
Lowes Door Installation
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.8
Details
went back to lowes to now to order doors, waited some more.first time to install doors he was in a wreck, no show. Second time to in stall said door was damaged, had to reorder. Third time to install said hardware was not there, we called lowes they said it was there,...
View full review
Review
#1177726 Review #1177726 is a subjective opinion of poster.
Service
Lowes Door Installation
Cons
  • Any part of the complete lack of follow up or follow through
Reason of review
Poor customer service
Loss
$1700
Preferred solution
Let the company propose a solution
Tags
  • Lowe s Fails Customer

Lowes in Auburn, Washington - In stall of doors and trim

2.7
Details
Wrong doors, damaged doors, trim and base boards not completely done, now they can't paint them, over a year has gone by, way over 14000.00 spent and this does not include all the new appliances, lighting, paint, ect. Now they *** installed the door and trim ,and base board molding but can't find any one to paint it.
View full review
Review
#1116120 Review #1116120 is a subjective opinion of poster.
Service
Lowes Door Installation
Reason of review
Bad quality

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes - Door Installation Review from Jenison, Michigan

2.9
Details
If you are ever considering shopping at Lowe's (specifically, the Lowe's of Grandville) , DON'T do it! Save yourself the hassle! My husband and I ordered a door in July and now we won't be getting it until October 27th because Lowe's doesn't understand customer service or: *How to contract competent installers (installer refuses to call us until 8pm or later after repeated requests to contact during NORMAL business hours). Or even how to contract their own brand of entry door manufacturers for that matter (purchased a custom Reliabilt door only to have it come in so warped it would not seal against the frame). We had to wait 2 weeks for an additional frame, only to have it sit at the store because the installer could not be reached So, beyond frustrsted with this place. The only reason we have an install date is because I had to call the installer and nag them myself, even though they have a whole department for that. We have an incident open, but we keep getting bounced around from one department to a CPO, then back again. So far, no resolution. It is very evident that not ONE person involved in our order cares to resolve this matter.
View full review
Review
#935982 Review #935982 is a subjective opinion of poster.
Service
Lowes Door Installation
Reason of review
Order processing issue