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Bought electrical box and a breaker .never open I lost receipt so they wouldn't get me money back or store credit. And the customer service lady was rude

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It is not uncommon for a retail store to refuse the return of expensive items without a receipt. It is bad enough that a thief will steal an item from a store, but it is even worse when they bring it back and try to get a refund for it.

Refusing returns without a receipt is a way to slow theft. In the future keep better track of your receipts.

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