We contracted through Lowe's to have our roof replaced on our home recently. It costs over around $7,000.00. It was no interest for 18 months. We also had new gutters installed as well as 2 new garage doors and storm door. In addition we spent over 3,000.00 on wood flooring that we installed ourself.
I understood the new roof was separate from the other purchases. My wife was paying on time every month and then all of a sudden we get a bill with 3,000.00 added interest to our account because it was not paid within the 18 month period. Needless to say, I was extremely upset about this and immediately called their customer service department. They said they would give me 30 days to pay the balance off to defray the added interest charges. Of course we could not afford that. So now we are paying additional interest on the 3,000.00 interest they added to our account. How is that legal?
I am going to use any means legally available to protest this excessive - *** it's criminal to do this in my opinion.
Has anyone else had this problem? Does anyone have information concerning who to talk to about this.
We went with Lowe's instead of local contractor because we thought they would stand behind their work, however I WILL NEVER purchase from them again and I intend to fight this anyway I can. This is nonsense.
Product or Service Mentioned: Lowes Loan.
Reason of review: Deceptive Billing.
Monetary Loss: $3000.
Preferred solution: Let the company propose a solution.
Lowes Pros: Established home improvement company.
Lowes Cons: Deceptive billing, Poor customer service, Uninformed, Not being honorable in business and promises.