I purchased an expensive Bosch dishwasher from Lowes and an Extended Warranty to go with it. A few month ago i call Lowes because the dishwasher was not cleaning the dishes and was making unusual noises.
They sent a guy from a company they subcontract, whose name I do not remember. This repair person came in looked at the machine, turned it on and off and in 5 minutes declared there is nothing wrong with it. A few months past and the dishwasher stopes working all together. I called LOWES again and requested repair.
This time the sub-contractor was "a&e factory services". That was 3 weeks ago. A person did come over and took the door off. I sat with him while he stumbled thru his diagnosis.
He determined the pump needed to be replaced and ordered one on the spot. ups would deliver in 2 days to my home. Before he left he tried to put the door back on the machine unsuccessfully. I stepped in and suggested that he put back the 2 plastic parts that he thought was garbage.
Obviously I was right and I helped him put the door back on. No parts were ever delivered. I got 3 different stories from 3 customer service operators. All contradictory, part was delivered, part was shipped yesterday and part is shipping within 24hrs.
Lowes refuses to assign anyone else for the repair.
We had to pay for the repair. LOWES EXTENDED WARRANTY IS A SCAM TO GET AN EXTRA COUPLE OF HUNDRED DOLLARS FROM YOU.