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Work left undone | Lowes in Schererville, Indiana

1.0
Details
I had my fence installed back on April 6 2018. The installation company did a good job, but didnt install all the handles and locks bars. He told me to return them to the store for a refund of about 60 or 75 dollars. Mind you they also left about 15 extra bags of concrete outside on a pallet some of which got ruined because of the rain. My son told me they should have installed everything that was order. I call the project manager and explained the situation and he told me he would have them to return. A month went by, I have not heard from either one of them. So, last week I called the customer service line and was told to expect a call from a manager. I explained to the young lady what happened and that I can get someone else to install them,but I need Lowes to pay for it. This fencing project has already cost me well over $11,000.00. I didnt expect to this to take months to fix. And yes I tried to contact the fence company and get no answer. Not very happy.
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Review
#1287825 Review #1287825 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Bad quality

Fence Material and Install | Lowes

Very poor verification of proper fence material and install. The "Project Installation Team Member" was very hard to contact; might as well have been the Lowes switchboard. As a result, the fence installers didn't know what was to be installed, and it was very hard to verify with the install specialist. No Lowes person associate with the purchase was available when the material question was raised when the installers were onsite. As a result, the installers left without installing the material at all. Very poor customer service and ability to contact Lowes when a question arose. Never again! Lowes uses subcontractors and there appears no link between the material delivered onsite the what the installers expect. Questions are called to the Lowes "Installer Specialist" but that's just a voice mail circles. Very poor customer service and no Lowes contact person to verify real time questions.
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2 comments
Anonymous
#1506923

i wish i looked at reviews before i contracted with them to do my fence. very poor customer service.

3 times the sub-contractor said they were coming and they didnt. seems like once they got my money the "specialist" was impossible to get in touch with.

materials got delivered...partially. they finally showed up today to mark the area, lets see if they show up at 7am tomorrow like they said

Anonymous
#1503420

I just got my fence done from the Lowe’s, but the installer you called him 100times, and you will only received about couple phone call from him, and left a lot of dirt in your property!! (A lot lot of dirt) and you have to do it yourself or hired someone to do that! very very poor customer service !

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Review
#1280961 Review #1280961 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Order processing issue

6 months to put a simple privacy fence up. | Lowes in Naples, Florida

3.0
Details
The Lowe's in east naples is terrible to work with. Had to pay $3500.00 up front then they dropped the ball. Screwed up the permit application , had a contractor not show up. Lied about left over material and did not want to credit for fence they picked up. Lisa the project mgn. was rude , did not call and communicate the problems that were delaying the project. In all took 6 months to complete. Phone call after phone call did no good. Filled out survey for lowe's never heard a word. Not looking to get my money back just would like someone in the company to acknowledge the problem.
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1 comment
Anonymous
#1526925

Lowes special installation department in Oakland Park, FL is the worse and has the most disorganized unprofessional, unprincipled people I have ever dealt with. I should have trusted my intuition and let Home Depot install my fence. Now I have to take my case to court to sue Lowes for faulty material and poor workmanship and in summation, a very foul installation, overpriced and theft of my purchased residual material from the installation.

Review
#1279853 Review #1279853 is a subjective opinion of poster.
Service
Lowes Fence Installation
Pros
  • Salesman
Cons
  • Project manager lisa
Reason of review
Order processing issue
Loss
$250
Preferred solution
Let the company propose a solution

Lies lies lies | Lowes in Florence, Kentucky

1.0
Details
We paid for a fence to be installed 9 weeks ago. We were initially told 4-6 weeks. Then told they lost our phone number and address, but it would now be 6-8 weeks due to their incompetence in loosing our information. Now 9 weeks in they are saying they will let us know. We are asking for our money back to go with a better company for the project, and they refuse.
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Review
#1268422 Review #1268422 is a subjective opinion of poster.
Service
Lowes Fence Installation
Cons
  • You will not refund on an order that you never delivered
  • Gave us the run around
Reason of review
Order processing issue

Steve Darling - Horrible Experience | Lowes

1.0
Details

Update by user Sep 19, 2019

Now over a year later and I'm still very angry. I did get the fence guy whom Lowes sub contracted to admit that he broke and he said he filed it with Lowes.

I wonder if he was lying or if even worse Mr Darling was aware of this and didn't own up to it. I will never know.

Original review posted by user May 29, 2018

In a way I despise writing this because in doing so I am reliving an experience with Steve Darling that left a bad taste in my mouth. I am putting this out there for others. We have done a lot of business with Lowes through the years but given this experience we will be moving to a Lowes competitor which saddens me since they Lowes is headquartered in the Charlotte area and provides many local jobs. We paid Lowes for a fence installation and our water mane which is located under our driveway was broken, the driveway was badly marred, and grass was ripped up. I’d already bought the sod for the ripped up grass so this was not my primary complaint but wanted to make sure Lowes took ownership of the water mane and the driveway marring which was extensive. There were 2 fencing material drop offs (the first which was the 4 X4, and 4 X 6 posts, along with the 2 by 4’s; the second which was the fence pickets for a shadowbox) and I have VM’s to prove the 2 fence deliveries, a Charlotte Water Notice pamphlet that my water mane was broken, and pictures starting from the day the fence installers arrived onward to show the progression of my driveway. I told Stephen Darling that I believed the forklift (which he called a moffett) was responsible for the water mane brake. There are circular tire tracks in the vicinity of the water mane access lid and the fencing materials from one of the fence deliver drop offs was also in the vicinity of the water mane. I also shared pictures that demonstrate these. So all these taken together confirm to me that Lowes more than likely broke the water mane, marred my driveway, and beat up my grass. BTW the driveway which is a long driveway has marring in virtually every panel. How is that possible? Did they have a field day? These are circular tire tracks from the forklift (moffett) and an additional disc-like marring where I’m guessing the forklift hit the driveway. Prior to be assigned to Mr Darling, I contacted Lowes to report the issue which required many calls and emails (and 1 dropping by) to the local store. The issue wasn’t being moved forward for over a month and I was frustrated so I made additional calls to headquarters(??) and they assigned my issue to Mr. Darling. My second and last conversation with Steve Darling (after he was in receipt of pictures and the Charlotte Water Notice pamphlet), I noticed his tone of voice was rude and critical. I also had the impression was he was trying to get me to misstate the issue. I explained to him that I noticed water in my driveway after the fencing materials delivery and it took me a while to realize there was a water mane issue because it had been raining quite a bit. I said that I thought it was caused by the forklift (moffett). He asked several times if the moffett did the damage. I said that I believed it did but I did not have hard proof- I don't have any cameras to prove that it was the moffett and I was not present when the first set of fencing was dropped off and was only present towards the tail end of the second delivery of the lumber but that the timelines indicated circumstantial evidence. (He was already in receipt of many pictures prior to this conversation showing the fencing material, the distance between the fencing material and the water mane, and the tire track marring which was close to the water mane.) After this he said something like, "Do you really think the moffitt did this?" and something like "The water mane is 18 inches below, I don't see how a moffett could do this? The moffett weighs the same as a car (or maybe he said truck?)". (The only thing this line of questioning accomplishes in my opinion is to either try to make me say "Yes the moffett did it" which would not be true as I don't have "proof" or make me feel stupid for thinking the moffett did it. I do not know how much a mofett weighs but I’m curious to know what it weighs when is it hauling fencing material.) So repeated again that I have circumstantial proof only. My secondary issue was the circular tire marks are all over my driveway. He'd received pictures showing virtually every cement panel of my driveway had circular tire marks and there were at least 3 circular depression-like areas (I have seen more since the phone call) that looked like some metal had come into contact. He (in an accusatory tone) said that my driveway was dirty and there would be no way that the moffett could not leave tire marks. (Yes my driveway is dirty but no more dirty than most driveways and I quite like that it has a natural look to it until the marring which makes it look so very awful.) I said to then return the driveway back to how it was as before which looked better than having circular tire marks and disk like depressions. His tone of voice seemed mocking as he asked if I wanted Lowes to make it dirty again. To which I replied yes. He told me that one of the pictures was taken from a sidewalk or from Rea Rd and became defensive when I said he was making assumptions about where the pictures were taken from and that the picture was actually taken from my front stoop. This made him defensive and more argumentative. I told him at the end of the conversation he wasn't being objective and that he demonstrated he was already prejudiced, that I already knew he was going to deny the claim, and that I have recourse. To which he said in a mean tone of voice “We’ll see!” Several weeks later he sent an email to an email address which I previously told Mr Darling not to use. It says, “We have carefully considered the above mentioned claim and completed our investigation. Based upon the information we have obtained to date, it is our opinion that Lowe’s would not be held responsible for damages that you are claiming. Therefore, we are respectfully denying your claim and will close our file without payment. If you feel there is any other further evidence for us to consider, please submit the documentation by mail to my attention at the address below. “ and a PO Box in KY. I’m sorry Lowes but YOU NEED TO TAKE OWNERSHIP of the damages that you incur on people. I do not accept this behavior and nor should I! I own 4 problems that I didn’t create. Fixing my grass (done), buying/renting a power washer and cleaning my driveway (or hiring out), making sure my now ripped up driveway section (for the repair) is re-cemented, and possibly (??) dealing with a high water bill. One last thing, I did notice that there are 2 other reviewers with complaints who wrote that Mr Stephen Darling is rude. Interesting.
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Review
#1266363 Review #1266363 is a subjective opinion of poster.
Service
Lowes Fence Installation
Cons
  • Mr stephen darling
  • Steve darling
Reason of review
Poor customer service
Preferred solution
Pay me for all the trouble they caused me and my family.
Tags
  • Fence Install

Fence install gone bad | Lowes in Garden City, New York

1.0
Details
I hired Lowe’s for my outdoor fence project. They came measured can me my drawings I approved and paid in full. My order was dropped off then an installer came 2 days later. Well I don’t have enough fencing in short by 3 sections no hardware fir my gates and no caps. Silent 2 1/2 hours calling and no one can help me. Called Georgia also. Well 3 days have gone by and everyday I call day the story to whoever answers the phone I’m tired of saying the same thing and then me and nobody could help me . The big problem here is that I have an inground pool and now I have three sections of fence open anybody could walk into my backyard I have no gates to keep people out it’s a huge liability issue and no one seems to care at Lowe’s they did not give me all the merchandise that was specified on my purchase order Norre The big problem here is that I have an inground pool and now I have three sections of fence open anybody could walk into my backyard I have no gates to keep people out it’s a huge liability issue and no one seems to care at Lowe’s they did not give me all the merchandise that was specified on my purchase order. They simply told me that they forgot to bring it that’s the bottom line so now I’m sitting here I have to wait another week for the installer because he’s busy to come back and finish my job . I can assure you I will never use Lowe’s Again. Worst customer service award.
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Review
#1262521 Review #1262521 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Poor customer service

Buyer beware, Lowes don’t care….

2.5
Details
Buyer beware, Lowes don’t care….
I thought these review were a fluke, nope, Lowes did a terrible job. List of issues 1.I tried to cancel the order do to the recent bad weather knocking down a large tree, directly in the path of were the fence was to go. There was also the accumulation of a huge pool of water in the same path (It’s a new house, this was not anticipated or I would have had the fence put in another area of my yeard). I explained I need to re-assess the location of the fence because of the water table of terrain. The sale men would not let me cancel the order and simply replied (the fence parts will be dropped off on the 1st and the workers would install it the 5th.) giving me no option to cancel. I guess once Lowes has your order, there is no canceling no matter the reason. 2.It was two months before anyone replied to me to schedule the work. 3.The fence installer showed up unannounced a day early when I was not home and started working. Once again without notice. 4.The fence measurements were wrong; I am 3 feet short of the agreed-upon fence run. Let me make sure you understand what I am saying. Literally, Lowes left a 2 ½ foot gap in my fence. The whole reason for the fence was to keep my dog in the yard. Guess what the fence does not do now? So 3+ grand down the crapper! Thanks Lowes, 5.The installer did NOT consult me on changes to the original layout of the fence. Now I have a random gate at the end of the fence, NEXT TO A 2 ½ FOOT OPENING!!!! We have temporarily put some ugly green mesh up to block it until we can find a permanent solution. 6.The fence installers took it upon themselves to move the tree that was laying in the way (they were notified beforehand it was one of the reasons I needed to cancel the order), they dumped it in my NEIGHBOR’S YARD. Now I have to drag this very large tree and its parts over the fence and place it back into my own yard. 7.The fence posts are now running through topsoil where the water table floods the ground, this means the fence posts have been put in an unstable soil, and in a small amount of time the fence will start to lean at different angles. Also overtime the water will destroy some of the materials used in the fence. 8.They forgot the tension cable that they charged me for. 9.The installer took the remaining fence I had paid for. 10.The one piece he could not fit in his truck, he told me someone would pick it up and give me a refund for it. It is still sitting in my driveway. 11.FOLLOW UP CALL. The person who called me to follow up on the work performed had me take pictures and measure the dimension of the fence, which proved the fence was about 3 feet shy of the original agreed fence run. He did not offer to have the work completed, instead opted to blame the bush located about 3 feet away for the end of the run. At that point I told him I didn’t have time for this crap anymore. I could go on. But I think you get the idea….
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Review
#1252540 Review #1252540 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Poor customer service
Loss
$3000

Failed expectations to stand behind their word and install | Lowes

Failed expectations to stand behind their word and install - Lowes
Failed expectations to stand behind their word and install - Lowes
Failed expectations to stand behind their word and install - Lowes
I opened a Lowes card 10/17/2017. Real easy job a fence 3 panels ,a gate and Five -8 foot posts. 1. Was suppose to be installed 11/30/17..that never happened. The florida state fence called enough for their name to show -up on caller id and no message. So, the installer said they forgot to call. That, i gave my days i had off were i could be there. That, never happened they kept scheduling when i could not be home. That, lasted for awhile. Finally , i get a call for when Lowes was going to bring the Fence material and panels, posts, cement and hardware for gate. The gate never was on the truck of Lowes and missing a panel caps, for post caps. So, i have no gate and post and right panels til after January. Now, this is a small job that ,would only take maybe 2 hours if that??? Ok, so, the installer Florida state fence knows that, the same day that, lowes picks up the wrong material the installers puts up the wrong right side panel and Two-6 foot posts that should be 8 foot posts. The installer was at my condo with shaking the loose wrong panel as, hes talking to i guess his boss like iam the problem??? If they had installed the fence correctly with "ALL" the right panels and posts would of been nice!! $ 1,500.00 DOLLARS . As, i was paying 3 months of lowes credit card bills with missing gate, panel and post. Now, its may 7th 2018 and still they only quote off me a 200.00 giftcard....basically, here is 200.00 now go away.... Very pissed off ....and they strive for customer service??? A...simple task to replace a panel and 2 post....and compensate me for "6 months" of phone tag and the job not being done correctly.... Never ever going to shop there ever, ever again.
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Featured
Review
#1250264 Review #1250264 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Bad quality

Ripped off | Lowes

1.0
Details
I ordered fencing and installation from Lowes, I met them the morning of the installation to make sure they knew where I wanted the fence installed. I had ordered a black chain link fence to match the two sides pre-existing. When they got there they had silver fencing so I told them I had paid for black fencing and that is what I wanted. When they completed the job they called and when I arrived they were getting ready to leave. They had SPRAYPAINTED the fence gate and it was still sticky when I arrived. I ordered the fence to keep my dogs in. When I arrived as they were leaving my ground had a gradual slope and under one side of the gate it was almost a foot off the ground! They gave me all kinds of solutions and left, leaving me paying for something that was essentially worthless as the dogs could easily get under it (and I have big dogs). I have tried everything and nothing works. If they had told me that morning I would have told them to come back and I would personally have made sure the ground was level. I will NEVER use them again for anything that needs installation. On a previous order I needed a new front and back door. I told the man at the door installation that I wanted a wood front door and he said I didn't and wouldn't even let me look at wooden doors. I told him I had a wood door in a previous home and didn't mind keeping it up. Since he wouldn't even let me look at the wooden doors I agreed to look at metal doors. I made a decision and the doors were installed and I was going to paint them. I painted the front door and about a week later saw that the paint around the windows was peeling (it was PLASTIC!!!!!) I went back to Lowes and talked to the paint dept. and was told they didn't know why they made doors with plastic around the windows as the paint never sticks. AGAIN RIP OFF!!!! I have new doors with the pain peeling around the windows. One good note, I had them install new toilets and the installation was great. Never know what you're going to get with them but in the future I'll go to a door company (like I did in past) and order the door I want! and I'll go to a professional fence company to buy and install fences. I can't believe the man that came to measure my fence didn't notice the slope in the ground and discuss it with me.
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Review
#1212357 Review #1212357 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Bad quality

Freaking nightmare. | Lowes in Wentzville, Missouri

We contracted lowe's to install a fence. We signed the contract 12 3 17. 3 4 18 no fence. We forced them to cancel the contract and refund the credit card amount. You can get out of the contract if they don't fulfill their end of the contract. It was very easy.
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1 comment
Anonymous
#1511893

This is my second go around with them as that I cannot get anyone to call me back. The contractor I got this time, turns out to be one of the contractors on my list that I contacted myself.

Not worthy of a call back, but hey, he can get the job from Lowe's. First time around, say 12 years back or so, same fence idea, just under 2 grand. Was one of the first to get on Lowe's fence install list and by end of year, got a call saying they would be over right away next spring to do a new estimate and I would just have to pay the difference. Right.

Let them have my money for a whole year and not do the job.The time, same fence, triple the cost, pay up front 2 months after contacting and paying for the fence. I still have no scheduled install date.I have a hard time wondering if anyone understands logistics anymore.

Review
#1202691 Review #1202691 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Order processing issue