Product: Lowes Fence Installation Clear all filters (70 of 70 reviews match)
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Lowes is a scam for all installs this is for a fence review.

1.0
Details
The Lowes sales guy promised me a certain date, straight install, proper clean up by Lowes gear wearing employees. Wrong they show up cursing yelling blocking my road. Told me to move my *** car while saying other nice words. So they were loud rude took many breaks and were complaining the rains coming we most likely cant finish while taking so many breaks, So they worked a total of maybe 2 hrs. There are so many things they did that day here are a few . They installed my fence gates so far off my house, installed it with huge gaps, had no survey installed in not on my property line 9 inches short.Latches weren't working, the fence had to be repaired several times cause the gates were falling down and post sinking. They left so much debris and my son 2 years old was playing with all the glass they dug up and left behind. So I contact corporate they blew me off for some time then after 40 or so calls I go them to make the gates better . They told me I had no choice but for the same yahoos to come out . They came and weeks later the latches werent working again and the fence gates were not opening cause they never re enforced the post or made them level . Now after 60 -70 phone calls and emails they finally get a few other guys to come out and they did a ok job coulda been a little better they also left huge gaps on the gates. I went through almost 100 emails and was over charged compared to other estimates I had before I hired Lowes thinking they would be the best I was wrong. The people at the Lowes store were rude also . They gave me 600 off a fence and made me sign a waiver but then the fence needed work right after so they tried to say hey you signed off on the fence, I really hate this company . I want more money off cause it took 6 months 70 phone calls and a hundred emails. My time and was overcharged to begin with . I have received no officially apology. Lowes needs to realize I paid for a product and signed a contract that wasnt done in a timely fashion. I owe thousand on a install that has cost me my time and treated like ***. I want more MOney back . DONT USE LOWES . Google the issues people have had they are no good. They hire 3rd party unskilled people.
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2 comments
Anonymous
#1308082

Hmmm - reminds me of my install from Lowe's fence. I was quoted $1100 ended up costing $1600.

Quoted November install - got it mid December. Now they call to followup daily and I don't answer lol.

Anonymous
#1308088
@Anonymous

Thieves . Car salesman pitch then you don't matter after they have you sign off

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Review
#1024297 Review #1024297 is a subjective opinion of poster.
Service
Lowes Fence Installation
Cons
  • Lack of professionalism
Reason of review
all of the above just about
Loss
$1000
Preferred solution
Price reduction

Lowes in Redding, California - Lowe's Installation Sucks!!!

1.0
Details
Purchased materials for a fence and contracted through Lowe's for installation. HUGE MISTAKE!!!! Estimator came out ON 10/11/2016 and was very professional. Installer called a week or so later to schedule. Was supposed to be here on 12/5 between 10am and noon - so of course we schedule our day around him and finally after calling Lowe's at 4pm to find out where he is, the guy shows up at 5pm - when it is dark! Said he's late due to a water leak on a job he is on - Ever heard of calling the customer to let them know???? Says he can't start until he knows where PGE and water lines are located and blames that on the estimator. He calls PGE and when PGE came out to mark the location of lines, they said they called him twice and when they asked for him by name, he said no one here by that name and hung up. Who is this guy hiding from??? Yes, they did have the correct number. We have made no less than 10 calls to Lowe's over the past 10 days about this guy. Apparently he will only talk to one person in the Installed Sales department and won't answer his phone or hangs up on anyone else. He called yesterday at 4:45 to get the address (he was already out there once and has the plans with the address on it!!). My husband told him not to bother showing up. So disgusted with Lowe's at this point. They did refund us 10% or $110 of the cost of materials, but installation charges are another $2,000. Now it is 10 days past our original installation date. We have no fence and told Lowe's to pick up the materials. It would be nice if these big box stores got some references and background on these guys they contract with. I will NEVER do business with Lowe's again!!!
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1 comment
Anonymous
#1256765

I AGREE WITH YOU THEY JUST WANT MONEY DON'T CARE

Review
#973940 Review #973940 is a subjective opinion of poster.
Service
Lowes Fence Installation
Cons
  • Non-service from fence installer
  • Lie on their website about having competent installers
Reason of review
Poor customer service

Lowes in Gaithersburg, Maryland - Un-satisfied and frustrated Customer

1.0
Details
Lowes Gaithersburg, MD Fence Department and myself made a contract to install Heavy duty, powder coated, four rails six feet aluminum fence. They installed Regular painted three rails aluminum fence , two weeks after the promised date and after several failed calls and email communication. I reported them that I am totally disappointed and dis-satisfied, Now I am not able to contact the customer service,and there is no action. Looks like they do not exists and pretend that they did not do anything wrong. I do not recommend them Lowes, their service for any service from Lowes.I am a pissed customer.
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Review
#956378 Review #956378 is a subjective opinion of poster.
Service
Lowes Fence Installation
Cons
  • Unwilling to help
  • Promised product quality and service are very bad
  • Lack of responsibilty
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Price reduction

FENCE INSTALLATION DONE BY LAZY UNPROFESSIONAL LOWES

I just used Lowes to install my vinyl fence. Nothing was done correctly. This is just a very small example of the unprofessional way my fence was put up. Wrong fenced delivery twice and then on the installation day the wrong posts were delivered. The fence was not level (had to tell him to level it), dirt all in the grass and big gaps on the fence line and the best part, THEY PUT FAST DRYING CEMENT IN THE POST HOLES AND DID NOT ADD ANY WATER THEY ARE WAITING FOR IT TO RAIN. so now I will have just chunks of cement as it rained but just a little. Would you install a fence at your house like that Lowes? A very Lazy not professional work done by the Lowes in Holmdel, NJ. Sorry I ever called them.
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Review
#942228 Review #942228 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Poor installation fence is not stable.
Loss
$2000
Preferred solution
Let the company propose a solution

Lowes Gate Installation Unsatisfactory

November 2014 we moved into our new home in Norfolk VA and quickly had Lowes install fencing and a gate to enclose our back yard (also a new interior floor). On a rainy day Loews contractors installed 6x6 posts to anchor a gate between our home and detached garage. That was the problem. On a rainy day the contractors did not wait for the concrete to "set" so the 6x6 next to our brick home started to tilt making the gate inoperable. For five or six subsequent visits by the contractors they did superficial repairs so the gate would close, but because they did not reinstall the slanting 6x6 these "repairs" were only temporary. Now, on October 1 after much patience and disappointment on our part, Lowes tells us the gate installation is out of warranty. Yes, Lowes is apparently not concerned about delivering quality products and services or making good on warranties when they are responsible for delays outside the warranty time period. This is really happening...
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Review
#929571 Review #929571 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Poor customer service
Loss
$1000

Lowes in Marshall, Michigan - Lowe's Installation Services Stinks

I don't have enough time nor do you to read all that transpired with our attempt to have Lowe's install a privacy fence. It boils down to this: signed contract on 7/12/16 and as of 9/9/16, still not fence. Three installers were contracted and failed to deliver. Numerous calls to our project manager, Angela, went unanswered. Calls to Dawn who sold the service went unanswered. 2 visits to the store to get some action was fruitless as they state they aren't over installation services, that is in Grand Rapids. Called Installation Services in Grand Rapids, and while they were apologetic, nothing changed. As of today, we went to the store, again, and told them to pick up the materials that are sitting in my driveway and we want a refund, as our credit card was billed when the contract was signed (July) and paid to avoid interest charges before we received the goods or the installation. Be warned when dealing with installation services.
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1 comment
Anonymous
#1210600

Does not surprise me. I work part time for Lowes and the company could careless. Management is a joke and all they care about is making their budget to get their bonus checks.

Stay away and use word of mouth to find a reputable installer.

Review
#915863 Review #915863 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Poor customer service

Lowes in Chesterfield, South Carolina - Works called but never showed up

we have a fence to put up and it has been a night mare. no one will call me back and will not answer phone calls. they have called and promised the they will have it up several times but then no one will show up 3 weeks of promising to come finally showed up and put up 4 post and have not returned. i have been very patient but this is getting out of hand need some answers. i am getting pissed off when they tell me when i call and no one shows up and we have stayed home another day from work.
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Review
#898932 Review #898932 is a subjective opinion of poster.
Service
Lowes Fence Installation
Pros
  • Gatehouse vinyl fence products
Cons
  • Workers
Reason of review
poor commutation
Preferred solution
Let the company propose a solution
Tags
  • Poor Servive

Lowes fencing......never ever used them.....

after 3 years countless hours of lies, delays,,,,i paid for a fence to keep my dog in. little dobey, after 3 years, bricks, etc line the fence, he manages to get out, every once in a while, 65 yrs old, I am chasing my poor dog to keyser ave, a very busy intersection......main truck route in taylor....fired original contractor, after job......feel free to contact me pat1032010@outlook.com , I will be glad to send pictures or invite u to see property for yourself........DO NOT LET LOWES DO ANYTHING FOR U, U WILL GET NOTHING BUT ABUSE, I HAVE SEVERAL RECORDED PHONE CALLS, FEEL FREE TO LISTEN...I AM HAVING ANOTHER CONTRACTOR REPAIR THE DAMAGE, WHEN I CAN SAVE MY MONEY, I WAS EVEN TOLD THE SALESMAN, SOLD ME THE WRONG FENSE FOR MY NEEDS....SENIOR ABUSE, YES, DO THE CARE NO.......I WILL GIVE U MY TELE. NO. IF U WISH WHEN U EMAIL MAIL....BEWARE OF LOWES I AM PLACING SEVERAL REVIEWS ON ALL SITES,
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1 comment
Anonymous
#1058290

ok next time you try engrish so good yes?

Review
#728734 Review #728734 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
INSTALLED 6 INCHES DOWN
Loss
$6000
Preferred solution
Full refund

Lowes in Dacula, Georgia - Worst customer service EVER!

1.0
Details
We purchased high quality fencing material and install from Lowes in Anderson, SC and have had the worst experience we've ever had. It was a 3 day install and that was Memorial Day...it is now October 21st and the fence is barely standing. We have tried corresponding with them for months and they keep giving us "we're working on a resolution" with ABSOLUTELY NOTHING being done. The fence was not installed correctly, some of the materials were incorrect or faulty and they left the work area looking like a trash dump with full concrete bags laying around that later got rained on and hardened.
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Review
#720951 Review #720951 is a subjective opinion of poster.
Service
Lowes Fence Installation
Cons
  • Installers and installation
  • How they have handled this situation
  • Awful customer service
Reason of review
Poor customer service
Loss
$5300
Tags
  • LOWES Home
  • Fence from Lowes

Lowes in Point Pleasant Beach, New Jersey - Fence installation rip-off

1.7
Details
Hired Lowe's for fence installation. It took 2 months for them to install 60 feet of overpriced, cheap picket fencing and a couple of gates. Although the contract calls for Lowe's to clean up "all construction debris/waste", they informed me on the day of installation, that did not mean all of the dirt that was removed from the ground! The manager politely informed me that debris/waste does not mean dirt, it means something else. Since I was required to pay 100% up front, I had no recourse. Shame on Lowe's and shame on me for using them. Find a local contractor for your fencing needs, do not use Lowe's!
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Review
#697260 Review #697260 is a subjective opinion of poster.
Service
Lowes Fence Installation
Cons
  • Overpriced add-ons
  • Bad customer service
Reason of review
Bad quality
Loss
$800
Preferred solution
Let the company propose a solution