Product: Lowes Fence Installation Clear all filters (60 of 60 reviews match)
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Lowes in Jacksonville East, Florida - Terrible customer satisfaction with fence issue.

Same issues as stated in other complaints. Entire fence is splitting, cracking, warping, falling. Lowe’s offered $1500 for a $6718 investment. Rejected their offer. Shocking & disappointing to not honor 20 year warranty (which was voided by their contractor) especially for a senior citizen on fixed income & no means to replace.
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Review
#1631109 Review #1631109 is a subjective opinion of poster.
Service
Lowes Fence Installation
Cons
  • No satisfaction
Reason of review
Warranty issue
Loss
$6718
Preferred solution
Full refund
Tags
  • poor service bad warranty
1.0
Details
I signed a contract with Lowe’s to have a wooden fence installed in my backyard. The contract stated that they would start Thursday and finish on Friday. Well the contractor Joseph Colvin 901-832-2112, called and made up lie after lie in why the project had not...
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1 comment
Anonymous
#1725602

How about getting a class action lawsuit against Lowe's fencing???

Review
#1566713 Review #1566713 is a subjective opinion of poster.
Service
Lowes Fence Installation
Pros
  • Read my narrative
Reason of review
The permit the contractor was suppose to get
Loss
$36
Preferred solution
Pay for my permit
I’m writing on behalf of my son who spent $10,000.00 at Lowe’s worth of fence took 2 months to get order. Also paid for fence installation and the company came out it was sprinkling and we spoke for about 5 min. They left and never they were leaving and didn’t call to...
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2 comments
Anonymous
#1697945

"Good Fences Make Good Neighbors"

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Review
#1552173 Review #1552173 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Order processing issue
I just bought a house an needed a fence for my five dogs. I explained this to the Rep several times during his visit April 23, 2019. He measured, gave me the price, took my payment and when I asked when I could expect installation-the end of May was his reply. They...
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2 comments
Anonymous
#1702247

A lot of the issue comes from the salesperson not being honest with the customer. They are there to sale and make a quota.

I am pretty sure the installers tell Lowe’s about their schedules. The customers go by what they are told via Lowe’s and it eventually looks bad towards the installer.

Installers do not get paid until the install has been done. Only Lowe’s gets paid.

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Review
#1545375 Review #1545375 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Order processing issue

Lowes - Gates will not close.

2.8
Details
Installed fence 8 months ago,fence has 2 gates,gate post are lose in the ground,gates will not close without pushing post to the side.They used VERY LITTLE concrete to set the post.The job was to be done in 30 days, took 3 months.
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Review
#1528230 Review #1528230 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Work Experience or Job Application
Loss
$400
Preferred solution
Let the company propose a solution

Lowes in Paterson, New Jersey - Shorted fencing that I paid for

1.0
Details
Lowes charged me for 42 lf of fencing, a 10ft drive gate, and a 4ft walk gate. When installed I received 28 lf of fencing, an 8ft drive gate, and a 4ft walk gate. I was clearly shorted the drive gate I paid for, but more importantly the 14 feet of fencing that was never delivered or installed. I have been back and forth with the sales department and they refuse to make it right. I have a clear contract that outlines this and physical proof that I did not receive what I initially paid for. If I could give them a 0 in ratings I would. They have no concern with customer satisfaction and therefore I will not be returning as a customer for any of my home improvement needs.
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Review
#1506345 Review #1506345 is a subjective opinion of poster.
Service
Lowes Fence Installation
Cons
  • Treatment i received
  • Unprofessional managers and contracors
  • Total lack of service and cooperation
Reason of review
Poor customer service
Loss
$300
Preferred solution
Deliver product or service ordered
Lowes to install fence with 3 gates . Rep didn't know there was metal post to reinforce post even though there was a six foot sign saying what you need. When asked about it he was clueless. fence not right, after a lot of calls and going to store it is six month and...
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Review
#1498449 Review #1498449 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Poor customer service
Loss
$300
Preferred solution
it fixed right and completed
Tags
  • Lowes Fence
1.0
Details
Do not ever ever Use Lowe’s we had our fence installed, thought they were professionals . Not a all they take your money six weeks before they show up then do shoddy work ourfence sucks wavy poles loose, poles several differences in height . They called twice then when...
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1 comment
Anonymous
#1728303

Lowe's did not hold up to Lowe's end of the contract...we contracted with Lowe's not a third party..the fence is still not finished going on four weeks.. customer service is really poor still waiting for the rest of our fence to be delivered...

Review
#1479731 Review #1479731 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Order processing issue
1.0
Details
We went with Lowe’s to install our fence. Brian the guy that came out. Did not get an accurate measurement, just estimated on length I’m guessing because he ordered way too many materials. We are now stuck with because we tried calling, texting and emailing him and...
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1 comment
Anonymous
#1630013

Did you ever think of actually going into the store with your receipts and a list of the left over materials? You'll have a lot better luck standing in front of the store manager and explaining your situation than you will over the phone or e-mailing. Some things are best done In person.

Review
#1448443 Review #1448443 is a subjective opinion of poster.
Service
Lowes Fence Installation

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts
1.4
Details
I hired Lowe's to replace the wooden door of my dry way with a new vinyl. They came to finish the work on the scheduled date 11/20/18 the work was half done and very bad to see after a month still the doors do not have a latch, the wind has done some damage, and had to...
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Review
#1430821 Review #1430821 is a subjective opinion of poster.
Service
Lowes Fence Installation