Product: Lowes Fence Installation Clear all filters (10 of 60 reviews match)
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5.0
Details
Lowes - Fantastic
The contractoe for my privacy fence is the absolute BEST. Jim and his crew went above and beyond my expectations. They take PRIDE in what they do. They are super nice and clean up. I am so happy with my fence and have so many compliments. I highly recommend them..
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1 comment
SympatheticSawfish
#1544706

This picture was before completion. When it was done perfection.

I put the wrong picture up. Trust me worth every penney best fence I have seen. Arrived when they said they would and finished .

this was a tricky area to do had a lot of dips and tight areas to work. Thank you to Jim and his crew.

Review
#1335878 Review #1335878 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Good quality
1.0
Details
Lowes - Fence installed on wrong property
Lowes - Fence installed on wrong property
We had a vinyl fence installed around our community and the Lowe’s installers, installed it on the wrong property. And they now want us to pay over two thousand dollars to move it. Plus they were seen by a witness, of moving the survey stakes, that landed the fence on...
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5 comments
Anonymous
#1545614

I’m assuming the community has Home Owners Association set up. If so, hire a lawyer to represent the HOA and let them deal with it.

Save yourself the headache. They will blame the Surveyor, the surveyor will blame them A good Attorney will sort it out and know who to go after.

Typically Lowe’s will use any means to put you off. But they seem to move relatively quickly when a lawyer gets involved.

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Review
#1335810 Review #1335810 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Let the company propose a solution
1.0
Details
Lowes - Don’t use for fence installation!
Lowes - Don’t use for fence installation!
Lowes - Don’t use for fence installation!
Lowes - Don’t use for fence installation!
It’s mid-August, my fence installation job started in June. After 4 days of work and installing a gate that doesn’t even open (among other issues), it’s been 2 months since someone has been back to fix and finish the installation. I’ve called numerous times, asked for...
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3 comments
Anonymous
#1537965

I am having a similar experience here in Virginia over fencing materials and installation!!! Very frustrating... I will NEVER step foot in another #Lowes store!!!

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Review
#1326844 Review #1326844 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Order processing issue

Lowes - Horrible installation

Lowes - Horrible installation
This is supposed to be my privacy fence...not very private...the install team has been working in my small backyard for over three weeks!!!
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Review
#1305043 Review #1305043 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Bad quality
Lowes - Lowe’s doesn’t hire reliable contractors
I recently purchased a fence and the contractor was suppose to come on a Tuesday. They cancelled because their truck broke down. They promised to come on Friday. We waited all morning and no one showed. We didn’t receive a phone call or anything. We contacted the...
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1 comment
Anonymous
#1516212

Sloppy, no doubt about it. Subcontractors are a shot in the dark, especially when chosen by someone other than yourself. That job is not exactly brain surgery on its toughest day.Although I agree with your assessment of the situation, I'm not sure how you could consider military service as a shield against disorganization and incompetence unless you're permitted to use the enemy's weakness against him ; and I don't see how to execute that scenario here.

Review
#1299933 Review #1299933 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Deliver product or service ordered
2.5
Details
Buyer beware, Lowes don’t care….
I thought these review were a fluke, nope, Lowes did a terrible job. List of issues 1.I tried to cancel the order do to the recent bad weather knocking down a large tree, directly in the path of were the fence was to go. There was also the accumulation of a huge pool...
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Review
#1252540 Review #1252540 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Poor customer service
Loss
$3000
Featured
Lowes - Failed expectations to stand behind their word and install
Lowes - Failed expectations to stand behind their word and install
Lowes - Failed expectations to stand behind their word and install
I opened a Lowes card 10/17/2017. Real easy job a fence 3 panels ,a gate and Five -8 foot posts. 1. Was suppose to be installed 11/30/17..that never happened. The florida state fence called enough for their name to show -up on caller id and no message. So, the...
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Review
#1250264 Review #1250264 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Bad quality
3.8
Details
Lowes - Lowe’s Need Integrity
Lowes - Lowe’s Need Integrity
Lowes - Lowe’s Need Integrity
Lowes - Lowe’s Need Integrity
Lowes - Lowe’s Need Integrity
Lowes - Lowe’s Need Integrity
Lowes - Lowe’s Need Integrity
Lowes - Lowe’s Need Integrity
Install 109ft of 4ft chain link fence to include 1 4ft walkgate and 1 10ft drivegate. Install 55ft of 6ft wood Privacy fence. Clean and remove all job related materials. The material And installation was on or about 16 Jan 2017. I called Lowe’s the next day to let...
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1 comment
SquealingRooster
#1491358

That is so sad. I wish there was a way to get the word out to the public about Lowe's and their hiring process of installers.

Without getting myself in trouble let's just say I'm knowledgeable to some degree. They will hire installers without checking their credentials. And they go through installers like most people change their pants.

On the other hand there are a few very good installers, but Lowe's treats them like crap and therefore they do not stay long. Home Depot on the other hand I have found is wonderful, does a thorough background check and calls and make sure everyone is satisfied.

Review
#1118231 Review #1118231 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Bad quality
1.8
Details
Lowes - Vinyl Fence installation
Lowes - Vinyl Fence installation
Lowes - Vinyl Fence installation
First they said it was a two day project that turned into a week long project that actually over a month later is still not done.They also said they would be in contact from start to finish and I was never contacted. I came home one day and my driveway was blocked with...
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1 comment
h.kitchener
#1352863

For the amount of money you spent on the fence you would be best served by contacting an attorney for a free consult to see what you can do. Since you apparently contracted thru Lowe's, it is up to them to provide a quality product and a proper construction.

I expect the sub contractor(s) they hired to do the job were at fault, but that's Lowe's problem. A good attorney can help you make things right, altho you will have to pay him.

However, you can also ask for attorney fees, etc. The sub contractor most likely has nothing but Lowe's does and should be on the hook.

Review
#1077382 Review #1077382 is a subjective opinion of poster.
Service
Lowes Fence Installation
Cons
  • Did not finish the job
  • Poor workmanship from contractor
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts
Resolved Featured
3.0
Details
Lowes - Lowe’s installed the fence incorrectly which voided warranty
Lowes - Lowe’s installed the fence incorrectly which voided warranty
Lowes - Lowe’s installed the fence incorrectly which voided warranty
Lowes - Lowe’s installed the fence incorrectly which voided warranty
Lowes - Lowe’s installed the fence incorrectly which voided warranty
Lowes - Lowe’s installed the fence incorrectly which voided warranty

Update by user Jul 18, 2017

All, as of today Lowe's gave a full refund for the fence. my thanks to everyone that helped get this resolved. My special thanks to my Lord for answering my prayers.

Update by user Jun 01, 2017

All with dad dying I forgot the emails with Fiberon. This is what I received: Sent: Tuesday, April 11,...

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6 comments
Anonymous
#1653863

I’m going through the same thing with Lowe’s now. Installed WoodShades composite fence.

In 3 years the composite started peeling off the posts...Lowe’s replaced the posts. Here we are three years later and the same problem, plus pickets warping, etc.

Fiberon said it’s installed incorrectly and Lowe’s said installation is only guaranteed for a year, so it’s our problem. Paid $20,000 for a fence that was supposed to last for 20 years and it looks like *** Lowe’s needs to make this right!!!

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Review
#1054404 Review #1054404 is a subjective opinion of poster.
Service
Lowes Fence Installation
Cons
  • Customer dis-service
  • Warranty service
  • Disinterested personell
Reason of review
fence warranty void due installed incorrectly
Loss
$5674
Preferred solution
replace entire fence and install as fence maker instructions