Product: Lowes Fence Installation Clear all filters (10 of 69 reviews match)
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Lowes - Fantastic

5.0
Details
Lowes - Fantastic
The contractoe for my privacy fence is the absolute BEST. Jim and his crew went above and beyond my expectations. They take PRIDE in what they do. They are super nice and clean up. I am so happy with my fence and have so many compliments. I highly recommend them.
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1 comment
SympatheticSawfish
#1544706

This picture was before completion. When it was done perfection.

I put the wrong picture up. Trust me worth every penney best fence I have seen. Arrived when they said they would and finished .

this was a tricky area to do had a lot of dips and tight areas to work. Thank you to Jim and his crew.

Review
#1335878 Review #1335878 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Good quality
1.0
Details
Lowes - Fence installed on wrong property
Lowes - Fence installed on wrong property
We had a vinyl fence installed around our community and the Lowe’s installers, installed it on the wrong property. And they now want us to pay over two thousand dollars to move it. Plus they were seen by a witness, of moving the survey stakes, that landed the fence on...
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5 comments
Anonymous
#1545614

I’m assuming the community has Home Owners Association set up. If so, hire a lawyer to represent the HOA and let them deal with it.

Save yourself the headache. They will blame the Surveyor, the surveyor will blame them A good Attorney will sort it out and know who to go after.

Typically Lowe’s will use any means to put you off. But they seem to move relatively quickly when a lawyer gets involved.

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Review
#1335810 Review #1335810 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Let the company propose a solution

Lowes in Springfield, Massachusetts - Don’t use for fence installation!

1.0
Details
Lowes - Don’t use for fence installation!
Lowes - Don’t use for fence installation!
Lowes - Don’t use for fence installation!
Lowes - Don’t use for fence installation!
It’s mid-August, my fence installation job started in June. After 4 days of work and installing a gate that doesn’t even open (among other issues), it’s been 2 months since someone has been back to fix and finish the installation. I’ve called numerous times, asked for managers, visited my local store.. not one time has a single person, a manager, coordinator or my salesman, returned my call or gave just a courtesy call to provide a status update and act like they care. Do yourself a favor and avoid the headache of dealing with Lowe’s.
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3 comments
Anonymous
#1537965

I am having a similar experience here in Virginia over fencing materials and installation!!! Very frustrating... I will NEVER step foot in another #Lowes store!!!

Anonymous
#1537493

I will fix it all for $5.00 and send the invoice to Lowes

Anonymous
#1537477

This is because the contractor they hired to do your job found out he was going to make 40% of what he would doing his own jobs and quit on them. Happens every day.

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Review
#1326844 Review #1326844 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Order processing issue

Lowes - Horrible installation

Lowes - Horrible installation
This is supposed to be my privacy fence...not very private...the install team has been working in my small backyard for over three weeks!!!
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Review
#1305043 Review #1305043 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Bad quality

Lowes - Lowe’s doesn’t hire reliable contractors

Lowes - Lowe’s doesn’t hire reliable contractors
The staff at the store is great but I would never use one of their contractor to install anything on our property ever again. I recently purchased a fence and the contractor was suppose to come on a Tuesday. They cancelled because their truck broke down. They promised to come on Friday. We waited all morning and no one showed. We didn’t receive a phone call or anything. We contacted the store and they called the contractor. They stated they were held up at another job and would be there soon. They never came. Monday rolls around and two of the workers show up without tools. They stated a third guy should be here with the tools. They call the guy who stated he cannot arrive for two hours. They asked us if we have tools. My brother told them no. The drive to Lowe’s to buy the tools. They finally start setting up the fence by the afternoon. 4:00 rolls around and they state they have to leave but will be back in the morning. Fence is not even half completed and we aren’t fencing in a large area. Morning has come and gone so far no one has arrived. No phone calls and fence still not done. I am a military veteran and cannot sit home all day everyday for weeks until they decided to show up. If I didn’t have an injury I would install it myself. NOT HAPPY!
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1 comment
Anonymous
#1516212

Sloppy, no doubt about it. Subcontractors are a shot in the dark, especially when chosen by someone other than yourself. That job is not exactly brain surgery on its toughest day.Although I agree with your assessment of the situation, I'm not sure how you could consider military service as a shield against disorganization and incompetence unless you're permitted to use the enemy's weakness against him ; and I don't see how to execute that scenario here.

Review
#1299933 Review #1299933 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Deliver product or service ordered

Buyer beware, Lowes don’t care….

2.5
Details
Buyer beware, Lowes don’t care….
I thought these review were a fluke, nope, Lowes did a terrible job. List of issues 1.I tried to cancel the order do to the recent bad weather knocking down a large tree, directly in the path of were the fence was to go. There was also the accumulation of a huge pool of water in the same path (It’s a new house, this was not anticipated or I would have had the fence put in another area of my yeard). I explained I need to re-assess the location of the fence because of the water table of terrain. The sale men would not let me cancel the order and simply replied (the fence parts will be dropped off on the 1st and the workers would install it the 5th.) giving me no option to cancel. I guess once Lowes has your order, there is no canceling no matter the reason. 2.It was two months before anyone replied to me to schedule the work. 3.The fence installer showed up unannounced a day early when I was not home and started working. Once again without notice. 4.The fence measurements were wrong; I am 3 feet short of the agreed-upon fence run. Let me make sure you understand what I am saying. Literally, Lowes left a 2 ½ foot gap in my fence. The whole reason for the fence was to keep my dog in the yard. Guess what the fence does not do now? So 3+ grand down the crapper! Thanks Lowes, 5.The installer did NOT consult me on changes to the original layout of the fence. Now I have a random gate at the end of the fence, NEXT TO A 2 ½ FOOT OPENING!!!! We have temporarily put some ugly green mesh up to block it until we can find a permanent solution. 6.The fence installers took it upon themselves to move the tree that was laying in the way (they were notified beforehand it was one of the reasons I needed to cancel the order), they dumped it in my NEIGHBOR’S YARD. Now I have to drag this very large tree and its parts over the fence and place it back into my own yard. 7.The fence posts are now running through topsoil where the water table floods the ground, this means the fence posts have been put in an unstable soil, and in a small amount of time the fence will start to lean at different angles. Also overtime the water will destroy some of the materials used in the fence. 8.They forgot the tension cable that they charged me for. 9.The installer took the remaining fence I had paid for. 10.The one piece he could not fit in his truck, he told me someone would pick it up and give me a refund for it. It is still sitting in my driveway. 11.FOLLOW UP CALL. The person who called me to follow up on the work performed had me take pictures and measure the dimension of the fence, which proved the fence was about 3 feet shy of the original agreed fence run. He did not offer to have the work completed, instead opted to blame the bush located about 3 feet away for the end of the run. At that point I told him I didn’t have time for this crap anymore. I could go on. But I think you get the idea….
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Review
#1252540 Review #1252540 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Poor customer service
Loss
$3000
Featured

Lowes - Failed expectations to stand behind their word and install

Lowes - Failed expectations to stand behind their word and install
Lowes - Failed expectations to stand behind their word and install
Lowes - Failed expectations to stand behind their word and install
I opened a Lowes card 10/17/2017. Real easy job a fence 3 panels ,a gate and Five -8 foot posts. 1. Was suppose to be installed 11/30/17..that never happened. The florida state fence called enough for their name to show -up on caller id and no message. So, the installer said they forgot to call. That, i gave my days i had off were i could be there. That, never happened they kept scheduling when i could not be home. That, lasted for awhile. Finally , i get a call for when Lowes was going to bring the Fence material and panels, posts, cement and hardware for gate. The gate never was on the truck of Lowes and missing a panel caps, for post caps. So, i have no gate and post and right panels til after January. Now, this is a small job that ,would only take maybe 2 hours if that??? Ok, so, the installer Florida state fence knows that, the same day that, lowes picks up the wrong material the installers puts up the wrong right side panel and Two-6 foot posts that should be 8 foot posts. The installer was at my condo with shaking the loose wrong panel as, hes talking to i guess his boss like iam the problem??? If they had installed the fence correctly with "ALL" the right panels and posts would of been nice!! $ 1,500.00 DOLLARS . As, i was paying 3 months of lowes credit card bills with missing gate, panel and post. Now, its may 7th 2018 and still they only quote off me a 200.00 giftcard....basically, here is 200.00 now go away.... Very pissed off ....and they strive for customer service??? A...simple task to replace a panel and 2 post....and compensate me for "6 months" of phone tag and the job not being done correctly.... Never ever going to shop there ever, ever again.
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Review
#1250264 Review #1250264 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Bad quality

Lowes - Lowe’s Need Integrity

3.8
Details
Lowes - Lowe’s Need Integrity
Lowes - Lowe’s Need Integrity
Lowes - Lowe’s Need Integrity
Lowes - Lowe’s Need Integrity
Lowes - Lowe’s Need Integrity
Lowes - Lowe’s Need Integrity
Lowes - Lowe’s Need Integrity
Lowes - Lowe’s Need Integrity
In the 4th of Jan 2017 I signed a contract with Lowe’s to remove and haul away 59ft of chain link fencing around driveway. Install 109ft of 4ft chain link fence to include 1 4ft walkgate and 1 10ft drivegate. Install 55ft of 6ft wood Privacy fence. Clean and remove all job related materials. The material And installation was on or about 16 Jan 2017. I called Lowe’s the next day to let them know that mud from the chain link install was left in the driveway and their were large gaps in the fence. Contractors came back a couple days later and used my water hose to wash the mud away from my driveway. Dexter also took some extra boards which had been put in my shed that was left over from install and nailed them over six large gaps in the fence. So basically he refenced a new fence. I asked him if the fence needed to be primed he said NO. About a month later I emailed and called Candi Ridge Lowe’s Project Coordinator for the Chester store in VA. about the nails coming out the fence and the gaps. The contractor came out for the second time and knocked some nails back into the fence. I was told at that time that the Nail gun that was used at install didn’t have enough pressure in it that’s why the nails didn’t go all the way through and were backing. I don’t know anything about Nail guns. I worked as an IT Specialist for the Army for 32 years. Anyway I emailed Ms Ridge again about the fence and I have been constantly emailing her about the fence. Finally another contractor Jeremy came out on August 18, 2017 to knock some more nails into the fence. I also was told that I would have to pay 1000.00 for Lowe’s to send the contractors back out to fix my fence. I have a year warranty on this fence. I have been sending Ms Ridge the pictures of this fence falling apart since it was put up. Jeremy the last contractor said Lowe’s should be ashamed of what they are doing. The gaps in the fence is not normal. Maybe if they had of used the boards leftover in my shed I wouldn’t have so many gaps. The fence was put up because my neighbor kept coming on my property. The district attorney advised me to get the fence as a deterrent. I’ve gotten security cameras because of my neighbor. We’ve been to court three times. He was ordered to go to Chesterfield Mental Health 6 months. When I’m in my yard I don’t want this man watching me. My contract said wood Privacy fence. I can understand some spaces but not the gaps this fence have. Lowe’s should be ashamed of themselves not honoring the warranty especially since I have been constantly communicating with them about this fence. I will not buy anything from Lowe’s again. Wouldn’t recommend anyone to them. They take advantage of senior citizens especially ones that are afraid of their crazy neighbors. I have voice video from my Security camera that I sent to Ms ridge but she said she couldn’t open it but the pictures speak for themselves.
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1 comment
SquealingRooster
#1491358

That is so sad. I wish there was a way to get the word out to the public about Lowe's and their hiring process of installers.

Without getting myself in trouble let's just say I'm knowledgeable to some degree. They will hire installers without checking their credentials. And they go through installers like most people change their pants.

On the other hand there are a few very good installers, but Lowe's treats them like crap and therefore they do not stay long. Home Depot on the other hand I have found is wonderful, does a thorough background check and calls and make sure everyone is satisfied.

Review
#1118231 Review #1118231 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Bad quality

Lowes in Monroe, Washington - Vinyl Fence installation

1.8
Details
Lowes - Vinyl Fence installation
Lowes - Vinyl Fence installation
Lowes - Vinyl Fence installation
First they said it was a two day project that turned into a week long project that actually over a month later is still not done. They also said they would be in contact from start to finish and I was never contacted. I came home one day and my driveway was blocked with materials then a few days later they just showed up to start work didn't even call first. The gate latch on the walk thru gate is already falling off, one of the boards is too short leaving a gap at the top and they never finished the custom gate on the motorhome side. No latch, no wheels they just attached the old wheel from the old gate and it just drags on the ground and there is no way to keep it closed. For something that cost almost $14,000 it was a really *** job!
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1 comment
h.kitchener
#1352863

For the amount of money you spent on the fence you would be best served by contacting an attorney for a free consult to see what you can do. Since you apparently contracted thru Lowe's, it is up to them to provide a quality product and a proper construction.

I expect the sub contractor(s) they hired to do the job were at fault, but that's Lowe's problem. A good attorney can help you make things right, altho you will have to pay him.

However, you can also ask for attorney fees, etc. The sub contractor most likely has nothing but Lowe's does and should be on the hook.

Review
#1077382 Review #1077382 is a subjective opinion of poster.
Service
Lowes Fence Installation
Cons
  • Poor workmanship from contractor
  • Did not finish the job
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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Resolved Featured

Resolved: Lowes - Lowe’s installed the fence incorrectly which voided warranty

3.0
Details
Lowes - Lowe’s installed the fence incorrectly which voided warranty
Lowes - Lowe’s installed the fence incorrectly which voided warranty
Lowes - Lowe’s installed the fence incorrectly which voided warranty
Lowes - Lowe’s installed the fence incorrectly which voided warranty
Lowes - Lowe’s installed the fence incorrectly which voided warranty
Lowes - Lowe’s installed the fence incorrectly which voided warranty

Update by user Jul 18, 2017

All, as of today Lowe's gave a full refund for the fence. my thanks to everyone that helped get this resolved. My special thanks to my Lord for answering my prayers.

Update by user Jun 01, 2017

All with dad dying I forgot the emails with Fiberon. This is what I received: Sent: Tuesday, April 11, 2017 9:53 AM "My understanding from last week was yes, another manager was taking your claim over as of yesterday and Travis was going to have him up to speed on the claim before he left.

The new manager is Brandon Wilson and he is supposed to reach out to me once they make a determination on their part of the claim. We have agreed to partner with them on a settlement, but I don’t know what they are willing to offer.

Travis wanted to work with Brandon when he reported to the store yesterday as it will ultimately come out of his budget once it is resolved, and then they would contact me. I would assume to hear sometime either today or tomorrow and will follow up with Brandon if I don’t hear anything by tomorrow afternoon."

Update by user Jun 01, 2017

The Review about: is for Lowe's

Original review posted by user May 31, 2017

Lowe's installed my Fiberon WoodShades fence with a 20 year warranty. 5 years later (2016) the fence composite covering is cracking and peeling. One post was not set in concrete and wind from a storms tore out three sections. Fiberon had me send pictures, Marie at Fiberon tells me the fence was not installed correctly which voids the warranty. Marie sent me the install specs and sure enough there are several things not done by Lowe’s such as concrete amount (12" diameter X 24" deep with 6" of gravel in bottom to control moisture thus caused cracking & peeling), screws to fasten rails to post (lose post and no screws 3 section tore out), spacing requirements not met (for post to post & post to rails), Pickets are lose and It goes on and on. I was told today that Lowe’s will do nothing. I am out over $5,670, Lowe’s installed the fence incorrectly which voided the Fiberon warranty. So again the little guy gets beat down by the big guy corporate. Is there no justice for us.
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6 comments
Anonymous
#1653863

I’m going through the same thing with Lowe’s now. Installed WoodShades composite fence.

In 3 years the composite started peeling off the posts...Lowe’s replaced the posts. Here we are three years later and the same problem, plus pickets warping, etc.

Fiberon said it’s installed incorrectly and Lowe’s said installation is only guaranteed for a year, so it’s our problem. Paid $20,000 for a fence that was supposed to last for 20 years and it looks like *** Lowe’s needs to make this right!!!

Anonymous
#1479899

This exact thing happened to me. And worse and I am still fighting this fence battle.

Install began in 2013. Most of the fence had to be replaced. Work started 2016 and finally finished 2017. This week the metal hinge broke off.

Lowe’s referred me to manufacturer. Hoping things will work out but warranty was voided originally due to improper installation.

wmorris
#1481025
@T.Sanford

After I told Lowe’s about the fence falling apart I was told by Lowe’s to contact the fence maker. After I contacted the manufacturer of the fence they asked for pictures.

After they saw the pictures the manufacture told me that the fence was not installed per the instructions thus voiding the warranty and sent me the instructions for installation. My prayers were answered by contacting the Better Business Bureau who worked with Lowe’s corporate.All I wanted was the fence to be installed according to the manufactures instructions. Lowe’s locally elected to refund what I paid to purchase and install.

I now have to take down and get rid of the fence and decide on a new fence and who to install it.Yesterday I dug up one of the post, there was very little concrete and no grave in the bottom of the post hole. There should have been 12 inches diameter of concrete all the way down to the 6 inches of gravel.

Anonymous
#1481671
@wmorris

The local Lowe’s store generously paid to have the fence reinstalled. However, the pivot hinge of the gate broke off 15 months after install.

Sent email with pictures in to Fiberon as directed by Lowe’s. The manufacturer stated the gate installation was incorrect and provided logical reasons (which I raised concerns about during installation but was dismissed by the installer) for the gate failure that are reasonably installer’s fault. When I called Lowe’s back they were hesitant to provide any help because they had already paid to have the fence replaced. Which is illogical because they (the Lowe’s agent) did not follow proper installation procedures and therefore should be liable for repairs and CORRECT installation.

Which is what I contracted for. Certainly not improper installation.

Anonymous
#1450565

How did you get Lowe’s to refund you? I’m in the same situation. I didn’t realize it was installed incorrectly until it started coming down.

wmorris
#1481026
@Tiffany

After I told Lowe’s about the fence falling apart I was told by Lowe’s to contact the fence maker. After I contacted the manufacturer of the fence they asked for pictures.

After they saw the pictures the manufacture told me that the fence was not installed per the instructions thus voiding the warranty and sent me the instructions for installation. My prayers were answered by contacting the Better Business Bureau who worked with Lowe’s corporate.All I wanted was the fence to be installed according to the manufactures instructions. Lowe’s locally elected to refund what I paid to purchase and install.

I now have to take down and get rid of the fence and decide on a new fence and who to install it.Yesterday I dug up one of the post, there was very little concrete and no grave in the bottom of the post hole. There should have been 12 inches diameter of concrete all the way down to the 6 inches of gravel.

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Review
#1054404 Review #1054404 is a subjective opinion of poster.
Service
Lowes Fence Installation
Cons
  • Disinterested personell
  • Warranty service
  • Customer dis-service
Reason of review
fence warranty void due installed incorrectly
Loss
$5674
Preferred solution
replace entire fence and install as fence maker instructions