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Lowes - Lowe’s Need Integrity

3.8
Details
Lowes - Lowe’s Need Integrity
Lowes - Lowe’s Need Integrity
Lowes - Lowe’s Need Integrity
Lowes - Lowe’s Need Integrity
Lowes - Lowe’s Need Integrity
Lowes - Lowe’s Need Integrity
Lowes - Lowe’s Need Integrity
Lowes - Lowe’s Need Integrity
In the 4th of Jan 2017 I signed a contract with Lowe’s to remove and haul away 59ft of chain link fencing around driveway. Install 109ft of 4ft chain link fence to include 1 4ft walkgate and 1 10ft drivegate. Install 55ft of 6ft wood Privacy fence. Clean and remove all job related materials. The material And installation was on or about 16 Jan 2017. I called Lowe’s the next day to let them know that mud from the chain link install was left in the driveway and their were large gaps in the fence. Contractors came back a couple days later and used my water hose to wash the mud away from my driveway. Dexter also took some extra boards which had been put in my shed that was left over from install and nailed them over six large gaps in the fence. So basically he refenced a new fence. I asked him if the fence needed to be primed he said NO. About a month later I emailed and called Candi Ridge Lowe’s Project Coordinator for the Chester store in VA. about the nails coming out the fence and the gaps. The contractor came out for the second time and knocked some nails back into the fence. I was told at that time that the Nail gun that was used at install didn’t have enough pressure in it that’s why the nails didn’t go all the way through and were backing. I don’t know anything about Nail guns. I worked as an IT Specialist for the Army for 32 years. Anyway I emailed Ms Ridge again about the fence and I have been constantly emailing her about the fence. Finally another contractor Jeremy came out on August 18, 2017 to knock some more nails into the fence. I also was told that I would have to pay 1000.00 for Lowe’s to send the contractors back out to fix my fence. I have a year warranty on this fence. I have been sending Ms Ridge the pictures of this fence falling apart since it was put up. Jeremy the last contractor said Lowe’s should be ashamed of what they are doing. The gaps in the fence is not normal. Maybe if they had of used the boards leftover in my shed I wouldn’t have so many gaps. The fence was put up because my neighbor kept coming on my property. The district attorney advised me to get the fence as a deterrent. I’ve gotten security cameras because of my neighbor. We’ve been to court three times. He was ordered to go to Chesterfield Mental Health 6 months. When I’m in my yard I don’t want this man watching me. My contract said wood Privacy fence. I can understand some spaces but not the gaps this fence have. Lowe’s should be ashamed of themselves not honoring the warranty especially since I have been constantly communicating with them about this fence. I will not buy anything from Lowe’s again. Wouldn’t recommend anyone to them. They take advantage of senior citizens especially ones that are afraid of their crazy neighbors. I have voice video from my Security camera that I sent to Ms ridge but she said she couldn’t open it but the pictures speak for themselves.
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1 comment
SquealingRooster
#1491358

That is so sad. I wish there was a way to get the word out to the public about Lowe's and their hiring process of installers.

Without getting myself in trouble let's just say I'm knowledgeable to some degree. They will hire installers without checking their credentials. And they go through installers like most people change their pants.

On the other hand there are a few very good installers, but Lowe's treats them like crap and therefore they do not stay long. Home Depot on the other hand I have found is wonderful, does a thorough background check and calls and make sure everyone is satisfied.

Review
#1118231 Review #1118231 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Bad quality
Resolved Featured

Resolved: Lowes - Lowe’s installed the fence incorrectly which voided warranty

3.0
Details
Lowes - Lowe’s installed the fence incorrectly which voided warranty
Lowes - Lowe’s installed the fence incorrectly which voided warranty
Lowes - Lowe’s installed the fence incorrectly which voided warranty
Lowes - Lowe’s installed the fence incorrectly which voided warranty
Lowes - Lowe’s installed the fence incorrectly which voided warranty
Lowes - Lowe’s installed the fence incorrectly which voided warranty

Update by user Jul 18, 2017

All, as of today Lowe's gave a full refund for the fence. my thanks to everyone that helped get this resolved. My special thanks to my Lord for answering my prayers.

Update by user Jun 01, 2017

All with dad dying I forgot the emails with Fiberon. This is what I received: Sent: Tuesday, April 11, 2017 9:53 AM "My understanding from last week was yes, another manager was taking your claim over as of yesterday and Travis was going to have him up to speed on the claim before he left.

The new manager is Brandon Wilson and he is supposed to reach out to me once they make a determination on their part of the claim. We have agreed to partner with them on a settlement, but I don’t know what they are willing to offer.

Travis wanted to work with Brandon when he reported to the store yesterday as it will ultimately come out of his budget once it is resolved, and then they would contact me. I would assume to hear sometime either today or tomorrow and will follow up with Brandon if I don’t hear anything by tomorrow afternoon."

Update by user Jun 01, 2017

The Review about: is for Lowe's

Original review posted by user May 31, 2017

Lowe's installed my Fiberon WoodShades fence with a 20 year warranty. 5 years later (2016) the fence composite covering is cracking and peeling. One post was not set in concrete and wind from a storms tore out three sections. Fiberon had me send pictures, Marie at Fiberon tells me the fence was not installed correctly which voids the warranty. Marie sent me the install specs and sure enough there are several things not done by Lowe’s such as concrete amount (12" diameter X 24" deep with 6" of gravel in bottom to control moisture thus caused cracking & peeling), screws to fasten rails to post (lose post and no screws 3 section tore out), spacing requirements not met (for post to post & post to rails), Pickets are lose and It goes on and on. I was told today that Lowe’s will do nothing. I am out over $5,670, Lowe’s installed the fence incorrectly which voided the Fiberon warranty. So again the little guy gets beat down by the big guy corporate. Is there no justice for us.
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6 comments
Anonymous
#1653863

I’m going through the same thing with Lowe’s now. Installed WoodShades composite fence.

In 3 years the composite started peeling off the posts...Lowe’s replaced the posts. Here we are three years later and the same problem, plus pickets warping, etc.

Fiberon said it’s installed incorrectly and Lowe’s said installation is only guaranteed for a year, so it’s our problem. Paid $20,000 for a fence that was supposed to last for 20 years and it looks like *** Lowe’s needs to make this right!!!

Anonymous
#1479899

This exact thing happened to me. And worse and I am still fighting this fence battle.

Install began in 2013. Most of the fence had to be replaced. Work started 2016 and finally finished 2017. This week the metal hinge broke off.

Lowe’s referred me to manufacturer. Hoping things will work out but warranty was voided originally due to improper installation.

wmorris
#1481025
@T.Sanford

After I told Lowe’s about the fence falling apart I was told by Lowe’s to contact the fence maker. After I contacted the manufacturer of the fence they asked for pictures.

After they saw the pictures the manufacture told me that the fence was not installed per the instructions thus voiding the warranty and sent me the instructions for installation. My prayers were answered by contacting the Better Business Bureau who worked with Lowe’s corporate.All I wanted was the fence to be installed according to the manufactures instructions. Lowe’s locally elected to refund what I paid to purchase and install.

I now have to take down and get rid of the fence and decide on a new fence and who to install it.Yesterday I dug up one of the post, there was very little concrete and no grave in the bottom of the post hole. There should have been 12 inches diameter of concrete all the way down to the 6 inches of gravel.

Anonymous
#1481671
@wmorris

The local Lowe’s store generously paid to have the fence reinstalled. However, the pivot hinge of the gate broke off 15 months after install.

Sent email with pictures in to Fiberon as directed by Lowe’s. The manufacturer stated the gate installation was incorrect and provided logical reasons (which I raised concerns about during installation but was dismissed by the installer) for the gate failure that are reasonably installer’s fault. When I called Lowe’s back they were hesitant to provide any help because they had already paid to have the fence replaced. Which is illogical because they (the Lowe’s agent) did not follow proper installation procedures and therefore should be liable for repairs and CORRECT installation.

Which is what I contracted for. Certainly not improper installation.

Anonymous
#1450565

How did you get Lowe’s to refund you? I’m in the same situation. I didn’t realize it was installed incorrectly until it started coming down.

wmorris
#1481026
@Tiffany

After I told Lowe’s about the fence falling apart I was told by Lowe’s to contact the fence maker. After I contacted the manufacturer of the fence they asked for pictures.

After they saw the pictures the manufacture told me that the fence was not installed per the instructions thus voiding the warranty and sent me the instructions for installation. My prayers were answered by contacting the Better Business Bureau who worked with Lowe’s corporate.All I wanted was the fence to be installed according to the manufactures instructions. Lowe’s locally elected to refund what I paid to purchase and install.

I now have to take down and get rid of the fence and decide on a new fence and who to install it.Yesterday I dug up one of the post, there was very little concrete and no grave in the bottom of the post hole. There should have been 12 inches diameter of concrete all the way down to the 6 inches of gravel.

View more comments (5)
Review
#1054404 Review #1054404 is a subjective opinion of poster.
Service
Lowes Fence Installation
Cons
  • Warranty service
  • Disinterested personell
  • Customer dis-service
Reason of review
fence warranty void due installed incorrectly
Loss
$5674
Preferred solution
replace entire fence and install as fence maker instructions
1.0
Details
I signed a contract with Lowe’s to have a wooden fence installed in my backyard. The contract stated that they would start Thursday and finish on Friday. Well the contractor Joseph Colvin 901-832-2112, called and made up lie after lie in why the project had not...
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1 comment
Anonymous
#1725602

How about getting a class action lawsuit against Lowe's fencing???

Review
#1566713 Review #1566713 is a subjective opinion of poster.
Service
Lowes Fence Installation
Pros
  • Read my narrative
Reason of review
The permit the contractor was suppose to get
Loss
$36
Preferred solution
Pay for my permit
Featured

Lowes - Failed expectations to stand behind their word and install

Lowes - Failed expectations to stand behind their word and install
Lowes - Failed expectations to stand behind their word and install
Lowes - Failed expectations to stand behind their word and install
I opened a Lowes card 10/17/2017. Real easy job a fence 3 panels ,a gate and Five -8 foot posts. 1. Was suppose to be installed 11/30/17..that never happened. The florida state fence called enough for their name to show -up on caller id and no message. So, the installer said they forgot to call. That, i gave my days i had off were i could be there. That, never happened they kept scheduling when i could not be home. That, lasted for awhile. Finally , i get a call for when Lowes was going to bring the Fence material and panels, posts, cement and hardware for gate. The gate never was on the truck of Lowes and missing a panel caps, for post caps. So, i have no gate and post and right panels til after January. Now, this is a small job that ,would only take maybe 2 hours if that??? Ok, so, the installer Florida state fence knows that, the same day that, lowes picks up the wrong material the installers puts up the wrong right side panel and Two-6 foot posts that should be 8 foot posts. The installer was at my condo with shaking the loose wrong panel as, hes talking to i guess his boss like iam the problem??? If they had installed the fence correctly with "ALL" the right panels and posts would of been nice!! $ 1,500.00 DOLLARS . As, i was paying 3 months of lowes credit card bills with missing gate, panel and post. Now, its may 7th 2018 and still they only quote off me a 200.00 giftcard....basically, here is 200.00 now go away.... Very pissed off ....and they strive for customer service??? A...simple task to replace a panel and 2 post....and compensate me for "6 months" of phone tag and the job not being done correctly.... Never ever going to shop there ever, ever again.
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Review
#1250264 Review #1250264 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Bad quality

Lowes in Springfield, Massachusetts - Don’t use for fence installation!

1.0
Details
Lowes - Don’t use for fence installation!
Lowes - Don’t use for fence installation!
Lowes - Don’t use for fence installation!
Lowes - Don’t use for fence installation!
It’s mid-August, my fence installation job started in June. After 4 days of work and installing a gate that doesn’t even open (among other issues), it’s been 2 months since someone has been back to fix and finish the installation. I’ve called numerous times, asked for managers, visited my local store.. not one time has a single person, a manager, coordinator or my salesman, returned my call or gave just a courtesy call to provide a status update and act like they care. Do yourself a favor and avoid the headache of dealing with Lowe’s.
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3 comments
Anonymous
#1537965

I am having a similar experience here in Virginia over fencing materials and installation!!! Very frustrating... I will NEVER step foot in another #Lowes store!!!

Anonymous
#1537493

I will fix it all for $5.00 and send the invoice to Lowes

Anonymous
#1537477

This is because the contractor they hired to do your job found out he was going to make 40% of what he would doing his own jobs and quit on them. Happens every day.

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Review
#1326844 Review #1326844 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Order processing issue
1.0
Details
Once you pay for the fence, all communication stops. I was supposed to get a phone call about when lumber would be delivered. No one ever called me.. they just showed up at 8am to deliver. The installer hit the electric line to my unattached garage. Took me over a...
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Review
#1672624 Review #1672624 is a subjective opinion of poster.
Service
Lowes Fence Installation
Cons
  • Never called back
Reason of review
Poor customer service
Preferred solution
Would really like small section of 4 foot fence to be done the right way
2.0
Details
I had an old hurricane fence replaced on the family homestead which is costing me a lot of money. I went with Lowe's because I thought I was going to get a good job done and wouldn't have to worry about trying to find someone since they had installers. I asked the...
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Review
#1653426 Review #1653426 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
poles broken from old fence
Loss
$7500
Preferred solution
I want a good job done on my fence.
I’m writing on behalf of my son who spent $10,000.00 at Lowe’s worth of fence took 2 months to get order. Also paid for fence installation and the company came out it was sprinkling and we spoke for about 5 min. They left and never they were leaving and didn’t call to...
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2 comments
Anonymous
#1697945

"Good Fences Make Good Neighbors"

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Review
#1552173 Review #1552173 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Order processing issue

Terrible installation, terrible customer service from lowes install dept

2.0
Details
I had a fence installed by Lowes. The installer took excess materials, saying they would return them to Lowes for credit to me. The installer kept the materials. The posts are not sturdy nor below frost line. I have called Lowes installation services for fours months with no resolve. Every time I call I must repeat my whole story (they act like this is the first time they have heard from me). My local Lowes did have another installer come look at the fence, he noted in was not sturdy, concrete showing and handle installed wrong. Lowes says they have a one year warranty, I will probably have to take them to court.
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Review
#1660271 Review #1660271 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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Lowes reviews

Lowes in Jacksonville East, Florida - Terrible customer satisfaction with fence issue.

Same issues as stated in other complaints. Entire fence is splitting, cracking, warping, falling. Lowe’s offered $1500 for a $6718 investment. Rejected their offer. Shocking & disappointing to not honor 20 year warranty (which was voided by their contractor) especially for a senior citizen on fixed income & no means to replace.
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Review
#1631109 Review #1631109 is a subjective opinion of poster.
Service
Lowes Fence Installation
Cons
  • No satisfaction
Reason of review
Warranty issue
Loss
$6718
Preferred solution
Full refund
Tags
  • poor service bad warranty