Seller: Lowes Product: Lowes Fence Installation Clear all filters (0 of 69 reviews match)
filters
Seller:
State:
Show
City:
Show
Product:
and left at 11 to go by tools they needed to take out a 4 foot fence that needed to be removed. They came back at 1:30 and worked on my neighbors project (two separate contracts and not connected) until 4 and left for the day. Left a huge pile of removed fencing full...
View full review
Review
#1683911 Review #1683911 is a subjective opinion of poster.
Service
Lowes Fence Installation
Cons
  • Install contractors are incompetent
  • Sales untruthful
Reason of review
Poor customer service
Loss
$852
Preferred solution
Price reduction
Tags
  • Total Customer Service Failure
1.0
Details
Once you pay for the fence, all communication stops. I was supposed to get a phone call about when lumber would be delivered. No one ever called me.. they just showed up at 8am to deliver. The installer hit the electric line to my unattached garage. Took me over a...
View full review
Review
#1672624 Review #1672624 is a subjective opinion of poster.
Service
Lowes Fence Installation
Cons
  • Never called back
Reason of review
Poor customer service
Preferred solution
Would really like small section of 4 foot fence to be done the right way

Lowes - Installation of a fence

The Project Coordinator never returned calls and customer service is horrible. I haven't heard from anyone regarding this, and it's been almost over a month. Lowes has definitely lost any of my business in the distant future.
View full review
Review
#1664816 Review #1664816 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
No Installiation Date and Poor Customer Sertvice
Preferred solution
Let the company propose a solution

Terrible installation, terrible customer service from lowes install dept

2.0
Details
I had a fence installed by Lowes. The installer took excess materials, saying they would return them to Lowes for credit to me. The installer kept the materials. The posts are not sturdy nor below frost line. I have called Lowes installation services for fours months with no resolve. Every time I call I must repeat my whole story (they act like this is the first time they have heard from me). My local Lowes did have another installer come look at the fence, he noted in was not sturdy, concrete showing and handle installed wrong. Lowes says they have a one year warranty, I will probably have to take them to court.
View full review
Review
#1660271 Review #1660271 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
2.0
Details
I had an old hurricane fence replaced on the family homestead which is costing me a lot of money. I went with Lowe's because I thought I was going to get a good job done and wouldn't have to worry about trying to find someone since they had installers. I asked the...
View full review
Review
#1653426 Review #1653426 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
poles broken from old fence
Loss
$7500
Preferred solution
I want a good job done on my fence.

Lowes in Jacksonville East, Florida - Terrible customer satisfaction with fence issue.

Same issues as stated in other complaints. Entire fence is splitting, cracking, warping, falling. Lowe’s offered $1500 for a $6718 investment. Rejected their offer. Shocking & disappointing to not honor 20 year warranty (which was voided by their contractor) especially for a senior citizen on fixed income & no means to replace.
View full review
Review
#1631109 Review #1631109 is a subjective opinion of poster.
Service
Lowes Fence Installation
Cons
  • No satisfaction
Reason of review
Warranty issue
Loss
$6718
Preferred solution
Full refund
Tags
  • poor service bad warranty
1.2
Details
DO NOT DO THIS, I repeat do not let lowes installers touch your fence. they are the worst. they screwed us over so bad we had to go through corporate headquaters just to try and get this 150ft. of special order fence installed.Gigantic hassle.Special order fence came...
View full review
1 comment
h.kitchener
#1734652

All these big box stores like Lowe's use self-employed outside contractors to do things like fence installation and other construction projects. Therein lies the problem: Lowe's needs to keep the cost down and the less they pay for installation the better for Lowe's.

There are many local fence companies you can contract with to do the job and since they are local and depend on referrals will usually do a much better job than some unknown installer hired by Lowe's. That's just the way it is.

Never go thru a big box company for any construction project. Hire someone on your own.

Review
#1627116 Review #1627116 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Poor customer service

Lowes - Paid for a fence installatiom in 6-18 and still not completed

1.0
Details
Due to delays with neighbor and a boulder problem fence install was agreed to be done in Spring 2019. Fence was finally installed June 27-30, 2019 but Lowe's forgot to order the gate. Gate was ordered but I keep getting excuses for its not being installed. Lowe's is stating the delay is due to the neighbor and boulder problems which were taken care of LAST year and should have no effect in the installation delays this year. Installer agreed in 12-18 to install fence in SPRING of 2019 and job is still being delayed through no fault of mine. Loweswants to blame me now!!!! :shru U
View full review
Review
#1624272 Review #1624272 is a subjective opinion of poster.
Service
Lowes Fence Installation
Cons
  • Nothing solved
  • Poor service
Reason of review
Install delays
Preferred solution
Want gate imstalled asap and yard cleaned up?

Lowes in Barberton, Ohio - Can't get fence installed

1.3
Details
Been waiting over 3 months to het our fence installed. Told we had to pay first which we did. They did deliver the fence had an installatin date if 8 /12/19 finally. My husband took a day off work nobody showed up or called. I called the project manager told him we were upset and it was unprofessional. Told him to call me and let me know what was going on. As of yet no phone call. We paid quite a bit for this fence
View full review
4 comments
OppositeDobermanPinscher
#1739108

I'm a Lowe's Fence Installer. When would you like it done? Jim 5280 Remodeling

Anonymous
#1732465

Lowe's typically pays the contractors they hire around 60% of what the contractor would get paid if they had gotten the job without lowe's being involved. That's why no one wants to do any work for them except contractors that are substandard or don't know what they are doing.

You are actually better off that they haven't shown up. Contact an actual fence contractor, pay a little more, and be a lot more satisfied with the outcome.

Anonymous
#1737315
@Anonymous

I agree with you 100%.

h.kitchener
#1732112

Lowe's is probably having problems getting whomever they contract with for fence installations to actually do the work or they actually don't have anyone to do the job for the price Lowe's wants to pay them. If you paid by credit card then contact Lowe's and tell them the delay is unacceptable and you want your money back in order to find a more reliable contractor on your own.

There are many small and large fence installation companies out there. Contact a couple and get an estimate while you wait for Lowe's to credit your card or refund you what you paid. If they delay or refuse then dispute the charge for work not accomplished, etc.

If you paid by check then you may have to threaten legal action. Going thru these big box stores for projects like this is usually a mistake as you never know who they will send out to do the job---or when.

View more comments (3)
Review
#1621866 Review #1621866 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Order processing issue

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes Reviews

  1. 882 reviews
  2. 499 reviews
  3. 372 reviews
  4. 167 reviews
  5. 84 reviews
Lowes reviews

Lowes in Brookhaven, Pennsylvania - Probably Scammed

1.3
Details
Our fence installation date was late July, it is now August 7th and they haven't even gotten in contact with us since the estimate, even though we've come to them several times.
View full review
1 comment
Anonymous
#1729496

Have you paid them for the fence? If you haven't hear from them since you got the estimate it sounds like you haven't actually ordered and paid for the fence yet. They won't order or deliver materials till the fence is paid for.

Review
#1616223 Review #1616223 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Order processing issue