Product: Lowes Fence Installation Rating: 1 Star Clear all filters (23 of 60 reviews match)
Filter by rating
filters
Product:
Rating:
1.0
Details
I signed a contract with Lowe’s to have a wooden fence installed in my backyard. The contract stated that they would start Thursday and finish on Friday. Well the contractor Joseph Colvin 901-832-2112, called and made up lie after lie in why the project had not...
View full review
1 comment
Anonymous
#1725602

How about getting a class action lawsuit against Lowe's fencing???

Review
#1566713 Review #1566713 is a subjective opinion of poster.
Service
Lowes Fence Installation
Pros
  • Read my narrative
Reason of review
The permit the contractor was suppose to get
Loss
$36
Preferred solution
Pay for my permit

Lowes in Paterson, New Jersey - Shorted fencing that I paid for

1.0
Details
Lowes charged me for 42 lf of fencing, a 10ft drive gate, and a 4ft walk gate. When installed I received 28 lf of fencing, an 8ft drive gate, and a 4ft walk gate. I was clearly shorted the drive gate I paid for, but more importantly the 14 feet of fencing that was never delivered or installed. I have been back and forth with the sales department and they refuse to make it right. I have a clear contract that outlines this and physical proof that I did not receive what I initially paid for. If I could give them a 0 in ratings I would. They have no concern with customer satisfaction and therefore I will not be returning as a customer for any of my home improvement needs.
View full review
Review
#1506345 Review #1506345 is a subjective opinion of poster.
Service
Lowes Fence Installation
Cons
  • Unprofessional managers and contracors
  • Treatment i received
  • Total lack of service and cooperation
Reason of review
Poor customer service
Loss
$300
Preferred solution
Deliver product or service ordered
1.0
Details
Do not ever ever Use Lowe’s we had our fence installed, thought they were professionals . Not a all they take your money six weeks before they show up then do shoddy work ourfence sucks wavy poles loose, poles several differences in height . They called twice then when...
View full review
1 comment
Anonymous
#1728303

Lowe's did not hold up to Lowe's end of the contract...we contracted with Lowe's not a third party..the fence is still not finished going on four weeks.. customer service is really poor still waiting for the rest of our fence to be delivered...

Review
#1479731 Review #1479731 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Order processing issue
1.0
Details
We went with Lowe’s to install our fence. Brian the guy that came out. Did not get an accurate measurement, just estimated on length I’m guessing because he ordered way too many materials. We are now stuck with because we tried calling, texting and emailing him and...
View full review
1 comment
Anonymous
#1630013

Did you ever think of actually going into the store with your receipts and a list of the left over materials? You'll have a lot better luck standing in front of the store manager and explaining your situation than you will over the phone or e-mailing. Some things are best done In person.

Review
#1448443 Review #1448443 is a subjective opinion of poster.
Service
Lowes Fence Installation
1.4
Details
I hired Lowe's to replace the wooden door of my dry way with a new vinyl. They came to finish the work on the scheduled date 11/20/18 the work was half done and very bad to see after a month still the doors do not have a latch, the wind has done some damage, and had to...
View full review
Review
#1430821 Review #1430821 is a subjective opinion of poster.
Service
Lowes Fence Installation
1.0
Details
00 to install a fence and contractor hit sewer line causing over 50K damage to inside of home. Steven darling is impolite won’t return calls emails or any contact and corporate help says I must deal with claims. Steven is the claims examiner assigned. Is there anyone...
View full review
5 comments
Anonymous
#1589872

Same. I've been trying to recoup losses for a while now as well.

Try his email- Steve.d.darling@lowes.com. Good Luck- you will need it.

View more comments
Review
#1366863 Review #1366863 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Bad quality
1.0
Details
Neither Lowe’s or the sub contractor ever returned my call. They installed the wrong fence the first week of June and beginning of September I am still waiting for the replacement. I will never do business with them again and any person in their right mind wouldn’t...
View full review
Review
#1351857 Review #1351857 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Poor customer service
1.0
Details
I had a lowes sales person come to my house in the first week of june...He told me it would be up to six weeks before instulation....really ....here it is 8/30/2018....no fencing has been installed...this is the third date for instulation...called contracter...no...
View full review
2 comments
h.kitchener
#1549987

Call Lowe's and cancel the order. Tell them they need to come and get their materials.

If you paid via credit card then tell them to credit the total you paid. If they don't then file a dispute, etc. for services not received. Then, find a local fence installer on your own and have it done.

Lowe's relies on the sub contractor, who appears to be unwilling, for whatever reason to actually install the fence. Not your problem.

View more comments
Review
#1342694 Review #1342694 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Order processing issue
1.0
Details
Lowes - Fence installed on wrong property
Lowes - Fence installed on wrong property
We had a vinyl fence installed around our community and the Lowe’s installers, installed it on the wrong property. And they now want us to pay over two thousand dollars to move it. Plus they were seen by a witness, of moving the survey stakes, that landed the fence on...
View full review
5 comments
Anonymous
#1545614

I’m assuming the community has Home Owners Association set up. If so, hire a lawyer to represent the HOA and let them deal with it.

Save yourself the headache. They will blame the Surveyor, the surveyor will blame them A good Attorney will sort it out and know who to go after.

Typically Lowe’s will use any means to put you off. But they seem to move relatively quickly when a lawyer gets involved.

View more comments
Review
#1335810 Review #1335810 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Let the company propose a solution

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts
1.0
Details
Lowes - Don’t use for fence installation!
Lowes - Don’t use for fence installation!
Lowes - Don’t use for fence installation!
Lowes - Don’t use for fence installation!
It’s mid-August, my fence installation job started in June. After 4 days of work and installing a gate that doesn’t even open (among other issues), it’s been 2 months since someone has been back to fix and finish the installation. I’ve called numerous times, asked for...
View full review
3 comments
Anonymous
#1537965

I am having a similar experience here in Virginia over fencing materials and installation!!! Very frustrating... I will NEVER step foot in another #Lowes store!!!

View more comments
Review
#1326844 Review #1326844 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Order processing issue