Product: Lowes Fence Installation Rating: 4 Stars Clear all filters (2 of 70 reviews match)
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Lowes in Brockport, New York - Fence purchase and install

3.5
Details
Joe the fence salesman was a very nice guy, However, it took over 4 weeks for install and on the day they dropped it off i noticed the gates that were suppose to be 5 feet wide were small. The installer said they were the wrong size. They showed up with 4 feet gates but i could not wait with 2 dogs. Installer Chinappis said they could make an 8 foot gate out of the 2 4s and for 250. more dollars get me a 5 foot gate so i really had no choice. Lowe's told me they would make it right and that i would receive a call from corporate which still has not happened a week later.When it was done i checked it all later that day and they had completely forgotten to use fence ties to the poles on an entire side. my dogs would have only had to push and the fencing would lift right up. If i had to do again i would not use Lowe's but a professional fence company. The installer was a landscape and fence company but their work was shoty. How in the world do you forget fence ties. Also i should not have had to pay an extra 250. I do like having the 8 foot gate on 1 side and 5 ft on the other but the point is i was forced into that decision or wait another several weeks maybe. I did not feel like the fence company owner really cared.
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Review
#1328314 Review #1328314 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Bad quality
Loss
$250

Lowes - Lowe’s Need Integrity

3.8
Details
Lowes - Lowe’s Need Integrity
Lowes - Lowe’s Need Integrity
Lowes - Lowe’s Need Integrity
Lowes - Lowe’s Need Integrity
Lowes - Lowe’s Need Integrity
Lowes - Lowe’s Need Integrity
Lowes - Lowe’s Need Integrity
Lowes - Lowe’s Need Integrity
In the 4th of Jan 2017 I signed a contract with Lowe’s to remove and haul away 59ft of chain link fencing around driveway. Install 109ft of 4ft chain link fence to include 1 4ft walkgate and 1 10ft drivegate. Install 55ft of 6ft wood Privacy fence. Clean and remove all job related materials. The material And installation was on or about 16 Jan 2017. I called Lowe’s the next day to let them know that mud from the chain link install was left in the driveway and their were large gaps in the fence. Contractors came back a couple days later and used my water hose to wash the mud away from my driveway. Dexter also took some extra boards which had been put in my shed that was left over from install and nailed them over six large gaps in the fence. So basically he refenced a new fence. I asked him if the fence needed to be primed he said NO. About a month later I emailed and called Candi Ridge Lowe’s Project Coordinator for the Chester store in VA. about the nails coming out the fence and the gaps. The contractor came out for the second time and knocked some nails back into the fence. I was told at that time that the Nail gun that was used at install didn’t have enough pressure in it that’s why the nails didn’t go all the way through and were backing. I don’t know anything about Nail guns. I worked as an IT Specialist for the Army for 32 years. Anyway I emailed Ms Ridge again about the fence and I have been constantly emailing her about the fence. Finally another contractor Jeremy came out on August 18, 2017 to knock some more nails into the fence. I also was told that I would have to pay 1000.00 for Lowe’s to send the contractors back out to fix my fence. I have a year warranty on this fence. I have been sending Ms Ridge the pictures of this fence falling apart since it was put up. Jeremy the last contractor said Lowe’s should be ashamed of what they are doing. The gaps in the fence is not normal. Maybe if they had of used the boards leftover in my shed I wouldn’t have so many gaps. The fence was put up because my neighbor kept coming on my property. The district attorney advised me to get the fence as a deterrent. I’ve gotten security cameras because of my neighbor. We’ve been to court three times. He was ordered to go to Chesterfield Mental Health 6 months. When I’m in my yard I don’t want this man watching me. My contract said wood Privacy fence. I can understand some spaces but not the gaps this fence have. Lowe’s should be ashamed of themselves not honoring the warranty especially since I have been constantly communicating with them about this fence. I will not buy anything from Lowe’s again. Wouldn’t recommend anyone to them. They take advantage of senior citizens especially ones that are afraid of their crazy neighbors. I have voice video from my Security camera that I sent to Ms ridge but she said she couldn’t open it but the pictures speak for themselves.
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1 comment
Michele G
#1491358

That is so sad. I wish there was a way to get the word out to the public about Lowe's and their hiring process of installers.

Without getting myself in trouble let's just say I'm knowledgeable to some degree. They will hire installers without checking their credentials. And they go through installers like most people change their pants.

On the other hand there are a few very good installers, but Lowe's treats them like crap and therefore they do not stay long. Home Depot on the other hand I have found is wonderful, does a thorough background check and calls and make sure everyone is satisfied.

Review
#1118231 Review #1118231 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Bad quality

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Website:
www.lowes.com
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
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