6300 Wilmington Pike, Centerville, OH 45459, USA
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Installed Feb. 2017.

Kitchen and utility room. Ripped out, June 2017. Installation error caused water damage including black mold to baseboards and drywall. Situation: Purchased Geospring Water Heater from Lowes in 2012.

Very satisfied. Similar to an AC unit, these drain condensation through a condensation line. Code requires drain. Installer installed vinyl planks over the portion of the drain needed for the condensation.

This caused water to go onto the floor, then under the baseboards, then under the floating floor and through the kitchen. Because of the location, I did not realize the problem for 4 months. Who would think a floor installation could cause a leak? Baseboards had some mold, but drywall had terrible black mold.

Floor was ruined. A swimming pool underneath. Insurance company sent restoration out, they ripped up the floor, sealed the utility room until the mold issue was resolved. Between my deductible, and new seepage rules, 14 days to notify insurance company, even if concealed.

I will be paying this myself. Lowes never came down to inspect. I am not handy. But, if I was installing a floor, and saw a black open end tube over a drain, I would not put a floor over any part of the drain.

Will be going to court. Photos are of black tube blocked and open.

Product or Service Mentioned: Lowes Flooring Installation.

Reason of review: Poor customer service.

Monetary Loss: $3000.

Preferred solution: Let the company propose a solution.

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Never use the stores installers. Lowe’s and Home Depot Installers are usually not licensed.

So that makes them Jake legs.

We have gone behind and cleaned up their messes more than once. Their products are of a lesser quality.