Product: Lowes Flooring Department Clear all filters (4 of 4 reviews match)
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Lowes in Columbus, Ohio - Customer service and on time delivery is bad

1.0
Details
I have ordered a counter top and flooring, the counter top was suppose to be 2 weeks it is passed 3 weeks now,{ to be in on the 26th now} was ordered on the 7th. the flooring was to be here on the 20th but no truck today. so in the meantime I have workers waiting and I am without . I go to Lowes often and each time I have to wait and wait for some one to help. there has been time where the employee has turned and went the opposite direction to keep from helping. I even called the store on my cell while waiting in the flooring dept.that took forever to. I also work with the public and if I was to treat my customers like Lowes has treated me I wouldn"t have a job.This Bellefontaine store needs to retrain their employees ,
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Review
#922303 Review #922303 is a subjective opinion of poster.
Service
Lowes Flooring Department
Cons
  • Employees
  • Answer on delivery
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Lowes Flooring Department Review from Houston, Texas

1.7
Details
We had a terrible experience with the flooring department at the tomball location. After a couple of weeks and 6 revised estimates (all of which increased each time) we have given up on this store installing our floor. All we wanted was 2000 square feet of wood looking tile installed like their instore sample and they couldn't handle it. Never again with lowes. I would recommend staying away from this store
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Review
#837029 Review #837029 is a subjective opinion of poster.
Service
Lowes Flooring Department
Reason of review
Poor customer service

Lowes in Four Oaks, North Carolina - Could not get service

I was in the Smithfield store 10/15/15 for the third time that day trying to redo my bathroom. I went back in the store around 5 pm and was waiting in the flooring department to get a price quote. I waited for around ten minute while the guy was on the phone. He did not acknowledge me at all. I could tell he was not with a customer on the phone. I went to the front office to speak with the manager they page him and he did not come either. I pass home depot everyday on the way home I just start stopping there.
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Review
#717637 Review #717637 is a subjective opinion of poster.
Service
Lowes Flooring Department
Pros
  • Cashier very nice and friendly
Cons
  • Poor service poorly planning and poor execution
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes - Flooring Department Review from Bloomington, Indiana

If you have plenty of time and I mean are able to push back your moving day by weeks then you may have no problem Lowes. In order to get someone to work on your job you talk to your sales rep at Lowe's who puts in a work order to Keller Flooring Contractors who then contacts someone local to do the job. So...when you have a problem like we did, not enough carpet was delivered. You have to call Lowes who then calls Keller flooring contractors who then contacts the people doing the work. A week later they send someone out to measure the areas not finish and the whole process starts over again. That was our carpet experience...as for the tile... Keller Flooring Contractors would not send enough laborers to get our floors done in a timely manner. A job that was supposed to take five days ended up taking 2 1/2 weeks. The quality of work was there but they definitely needed more help on our job to finish it up. Not to mention the countless days/hours spent when the laborers had to go back to Lowe's to pick up more material because the wrong amount was sent. Terrible experience never using Lowes again for flooring.
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Review
#687739 Review #687739 is a subjective opinion of poster.
Service
Lowes Flooring Department
Reason of review
Bad quality

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts