Lowes Flooring Installation Reviews and Complaints
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Lowes - Thumbs down
We spent over $8000 on flooring at Lowes in July. They recommended Keller Interior to install the product and said it would take about a week. We wanted it finished before August 10th. It seemed fine because the deadline was weeks away. They not only missed the August timeline, but it’s now almost mid-September and they still have never returned. We call and call and it seems no possibility of anyone returning. Please don’t make the mistake we did.
Review
Service
Lowes Flooring Installation
Pros
- Neat aisles
- Couresty of one worker
Cons
- Coordination of project
- Ignorant employees
- Lies and disrespect
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Let the company propose a solution
Lowes in Delavan City, Wisconsin - Terrible Installers
This how they leave a job.
Review
Service
Lowes Flooring Installation
Pros
- Non-existient customer service
Cons
- Lack of responsibilty
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
My husband and I have probably spent over $30,000 with Lowes over the last 4 years (Siding and windows) and I've always thought they were pretty honest, but my resent experience with them has but a bad taste in my mouth. We recently took on the job of remodeling our...
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Review
Service
Lowes Flooring Installation
Reason of review
Pricing issue
Loss
$35
Preferred solution
Let the company propose a solution
Tags
Lowes in Brooklyn, New York - Lowe’s Long Island Flooring
Lowe’s subcontractor Gemini Flooring Over measure so they can get more money they don’t follow up with customers until the customers call corporate they don’t request the right material putting your project on hold for weeks very crooked company and Lowe’s sweeps the problems under the rug
Review
Service
Lowes Flooring Installation
Reason of review
Poor customer service
Preferred solution
Go elsewhere
The worst experience ever. Salesman ordered DISCONTINUED laminate flooring. He neglected to notify me of this. After 2 weeks of not being called to schedule installation I had to find this out myself. Then the Installation Dept. Manager obtained discontinued laminate...
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Review
Service
Lowes Flooring Installation
Reason of review
Damaged or defective
Loss
$1605
Preferred solution
Full refund
Lowes - Inflated Price-Tripled
Ordered vinyl plank flooring with Lowe’s install special $1.49 sq ft. Size 418 sq ft, when price was relayed-was told install price $2,929-my math was about $622, they added on many extras such as 50 extra sq ft for damaged planks, told salesperson-not paying for damaged product.
1 comment
Review
Service
Lowes Flooring Installation
Pros
- Products
Cons
- Procing
Reason of review
Not as described/ advertised
Had a guy come and measure a job for the bathroom....to do the floors and the backsplashe and asked could it be dome in 2 weeks they said yes.....so 3 days later i get a call on job and its 680 for the job....cool i pay and sign contact just to be told after install...
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4 comments
the sad part is that they really don't care! They have hundreds of other customers to take your place! As long as people flock to these box stores to get *** products and crappier service just to save a few $$$ (which you found out is bs as well) things won't get any better!
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Review
Service
Lowes Flooring Installation
Cons
- Entire process
- Unorganized and not professional
- Lack of professionalism
Reason of review
Bad quality
Loss
$800
Preferred solution
Let the company propose a solution
Lowes in Norfolk, Virginia - M.sahin
lowes installed my backsplash couple months ago after i complain terrible installation someone came to inspection and they find something wrong and inspector said need repair and i said can't repair needed full replacement after lowes customer service called me go to lowes pick different kind of tile and we will replace with the different installer when i was waiting phone call for replacement appointment they said we didn't called you about replacement after I forced the said ok. we called for replacement but we're going inspection one more time they send old women and inspector said nothing wrong everything is perfect i know they provide fake report they don't stand their word
Review
Service
Lowes Flooring Installation
Had carpet installed and baseboards were damaged.. not just scuffed but dented and gouged.. to the point of having to be replaced. Lowes will only offer us $100 gift card to cover cost of paint.. Service Pro came out to inspect and even stated that he couldn't believe...
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1 comment
seen this , why did you not paint after instead of before ? now i have to keep typing a min amount to post ,You have entered 23 words. Please enter at least 25 words.
Review
Service
Lowes Flooring Installation
Reason of review
baseboards damaged and need to be replaced
Loss
$2
Preferred solution
Replace my damaged baseboards with new ones. I dont know the value of this.
Tags
Lowes in Millcreek, Pennsylvania - Porcelain floor falling apart
Tile grout cracking and moving. Installation was 2017 from Lake front Flooring in Erie Pa. Rep from lake front flooring said Lowes grout was an interior product, before they left he said would be in contact. that was in march of 19. went to Lowes and they said grout was not the problem and they will contact Installer. No response. Called Lowes back and they said call corporate, I did. Corporate said a work order needed. thats where im at. After 7200 investment from Lowes with a result of a big runaround. I have built two houses using lowes and this is what you get A huge buyer beware
Review
Service
Lowes Flooring Installation
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