Product: Lowes Flooring Installation Clear all filters (60 of 60 reviews match)
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Lowes - Thumbs down

1.0
Details
We spent over $8000 on flooring at Lowes in July. They recommended Keller Interior to install the product and said it would take about a week. We wanted it finished before August 10th. It seemed fine because the deadline was weeks away. They not only missed the August timeline, but it’s now almost mid-September and they still have never returned. We call and call and it seems no possibility of anyone returning. Please don’t make the mistake we did.
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Review
#1651294 Review #1651294 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Pros
  • Neat aisles
  • Couresty of one worker
Cons
  • Lies and disrespect
  • Coordination of project
  • Ignorant employees
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Let the company propose a solution

Lowes in Delavan City, Wisconsin - Terrible Installers

1.0
Details
Lowes - Terrible Installers
Lowes - Terrible Installers
Lowes - Terrible Installers
Lowes - Terrible Installers
Lowes - Terrible Installers
This how they leave a job.
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Review
#1647186 Review #1647186 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Pros
  • Non-existient customer service
Cons
  • Lack of responsibilty
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • useless slow incompetent
2.7
Details
My husband and I have probably spent over $30,000 with Lowes over the last 4 years (Siding and windows) and I've always thought they were pretty honest, but my resent experience with them has but a bad taste in my mouth. We recently took on the job of remodeling our...
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Review
#1646296 Review #1646296 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Reason of review
Pricing issue
Loss
$35
Preferred solution
Let the company propose a solution
Tags
  • Ceramic Tile

Lowes in Brooklyn, New York - Lowe’s Long Island Flooring

1.0
Details
Lowe’s subcontractor Gemini Flooring Over measure so they can get more money they don’t follow up with customers until the customers call corporate they don’t request the right material putting your project on hold for weeks very crooked company and Lowe’s sweeps the problems under the rug
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Review
#1645853 Review #1645853 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Reason of review
Poor customer service
Preferred solution
Go elsewhere
2.5
Details
The worst experience ever. Salesman ordered DISCONTINUED laminate flooring. He neglected to notify me of this. After 2 weeks of not being called to schedule installation I had to find this out myself. Then the Installation Dept. Manager obtained discontinued laminate...
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Review
#1638921 Review #1638921 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Reason of review
Damaged or defective
Loss
$1605
Preferred solution
Full refund

Lowes - Inflated Price-Tripled

1.0
Details
Ordered vinyl plank flooring with Lowe’s install special $1.49 sq ft. Size 418 sq ft, when price was relayed-was told install price $2,929-my math was about $622, they added on many extras such as 50 extra sq ft for damaged planks, told salesperson-not paying for damaged product.
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1 comment
FloppyDeer540
#1748215

What company did Lowe’s send out?

Review
#1622884 Review #1622884 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Pros
  • Products
Cons
  • Procing
Reason of review
Not as described/ advertised
1.0
Details
Lowes - Absolutely the worst company to use
Lowes - Absolutely the worst company to use
Lowes - Absolutely the worst company to use
Lowes - Absolutely the worst company to use
Lowes - Absolutely the worst company to use
Lowes - Absolutely the worst company to use
Had a guy come and measure a job for the bathroom....to do the floors and the backsplashe and asked could it be dome in 2 weeks they said yes.....so 3 days later i get a call on job and its 680 for the job....cool i pay and sign contact just to be told after install...
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4 comments
Anonymous
#1721155

the sad part is that they really don't care! They have hundreds of other customers to take your place! As long as people flock to these box stores to get *** products and crappier service just to save a few $$$ (which you found out is bs as well) things won't get any better!

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Review
#1597730 Review #1597730 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Cons
  • Lack of professionalism
  • Unorganized and not professional
  • Entire process
Reason of review
Bad quality
Loss
$800
Preferred solution
Let the company propose a solution

Lowes in Norfolk, Virginia - M.sahin

lowes installed my backsplash couple months ago after i complain terrible installation someone came to inspection and they find something wrong and inspector said need repair and i said can't repair needed full replacement after lowes customer service called me go to lowes pick different kind of tile and we will replace with the different installer when i was waiting phone call for replacement appointment they said we didn't called you about replacement after I forced the said ok. we called for replacement but we're going inspection one more time they send old women and inspector said nothing wrong everything is perfect i know they provide fake report they don't stand their word
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Review
#1570739 Review #1570739 is a subjective opinion of poster.
Service
Lowes Flooring Installation
1.0
Details
Lowes - CARPET LAYERS TRASHED BASEBOARDS
Lowes - CARPET LAYERS TRASHED BASEBOARDS
Lowes - CARPET LAYERS TRASHED BASEBOARDS
Lowes - CARPET LAYERS TRASHED BASEBOARDS
Had carpet installed and baseboards were damaged.. not just scuffed but dented and gouged.. to the point of having to be replaced. Lowes will only offer us $100 gift card to cover cost of paint.. Service Pro came out to inspect and even stated that he couldn't believe...
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1 comment
Anonymous
#1720777

seen this , why did you not paint after instead of before ? now i have to keep typing a min amount to post ,You have entered 23 words. Please enter at least 25 words.

Review
#1570420 Review #1570420 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Reason of review
baseboards damaged and need to be replaced
Loss
$2
Preferred solution
Replace my damaged baseboards with new ones. I dont know the value of this.
Tags
  • Unwilling Make Things Right

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes in Millcreek, Pennsylvania - Porcelain floor falling apart

Tile grout cracking and moving. Installation was 2017 from Lake front Flooring in Erie Pa. Rep from lake front flooring said Lowes grout was an interior product, before they left he said would be in contact. that was in march of 19. went to Lowes and they said grout was not the problem and they will contact Installer. No response. Called Lowes back and they said call corporate, I did. Corporate said a work order needed. thats where im at. After 7200 investment from Lowes with a result of a big runaround. I have built two houses using lowes and this is what you get A huge buyer beware
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Review
#1557207 Review #1557207 is a subjective opinion of poster.
Service
Lowes Flooring Installation