Lowes Flooring Installation Reviews and Complaints
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Lowe's Rincon Ga. In the beginning I was given permission to record. Contract signed 1/27/2017 Displaced from home since 3/13/2017- current. I have recordings of being told .1.) In my house being told No you cannot have another contractor do the work. This is before...
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We had laminate installed in our house in 2007. It buckled 5 months later. I went to the store to ask about it being fixed. They said for me to send pictures of the damage. I sent them but never heard back. I went back to the store. This time they had a new flooring...
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Product
Lowes Flooring Installation
Their worker stacked 4,700 pounds of bamboo flooring in a 6x6 square area....instead of spreading that weight around the home floors....and damaged the floor joists which started movement in the structure. The sent their engineering company who found no issues. Our...
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Anonymous
Incorrect ! lowes does not contract out delivery of product this is done at store level not by the flooring contractor . Don't comment on things you know nothing about .
Anonymous
4700 pounds, that sounds a touch over stated. Even if that were the case, that one room would need to enormous. Bamboo flooring needs 5-10 days to acclimate to the area it wil...
Product
Lowes Flooring Installation
I had laminate floors put in 10 months ago. One of the boards broke and overlapped another board. My son cut his foot on it walking through the house, and I called to have Service Pro's (Lowes installation provider) come look at it so we can have it replaced. The...
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Product
Lowes Flooring Installation
I didn't like
- Bad warranty
I contracted with the LOWES in Somerset Pa. The contract was to install laminate flooring in several rooms in my vacant house. This contract was in late August 2015. The installer did not install until late October of that year. He supposedly considered himself one of...
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Product
Lowes Flooring Installation
11 weeks since the day I paid $7000+ for new flooring...and the job has yet to be completed. Local Lowe's management actually hides from me when I come into the store to try and find out any updates. The local Lowe's and Lowe's corp will not acknowledge or dispute my...
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Product
Lowes Flooring Installation
I didn't like
- Managements refusing to contact me
Had issue with floor installation that caused us to cancel family dinner for 22 people.Was promised 3 times in 3 consecutive weekly phone calls that a Marketing Director, then a Regional Manager would DEFINITELY call me within 24 hours. The customer relations people I...
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Butler, New Jersey
Product
Lowes Flooring Installation
I didn't like
- Poor customer service from corporate - 800-445-6937
- Unprofessional management
Flooring was a disaster. People in store are not flooring people just sales people. Ended up with three estimates, each one higher than the rest, adding on things that were not needed every time. We ended up cancelling the flooring after hearing from their own...
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Product
Lowes Flooring Installation
Lowes lack of professionalism and total mismanagement of the rehab of my condo is appalling. I started on a good note with the design crew (Sales). We worked together and came up with the cabinets appliances, flooring, doors, new toilets, etc. We gutted the small two...
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Product
Lowes Flooring Installation
I liked
- Sales
I didn't like
- Lack of customer service
- Installation people
- Crummy service all around
Delivery men would not deliver pallet of flooring inside house - left it in cold garage for week and a half before I could get it into the proper rooms to acclimate. Had to aggressively call and chase down installers to set date for installation that was convenient...
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Anonymous
Most deliveries from home centers are off the back of the truck unless you make arrangements and pay extra to have product brought into the house. You shouldn't have waited to...
Butler, New Jersey
Product
Lowes Flooring Installation
I didn't like
- Store management
- Poor management response to my issue
Seems odd that if you had a problem and filed a claim in 2007 or early 2008 that you would wait till 2010 to follow up on its status. You would think you would stay on top of ...