Product: Lowes Flooring Installation Clear all filters (6 of 60 reviews match)
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Lowes in Delavan City, Wisconsin - Terrible Installers

1.0
Details
Lowes - Terrible Installers
Lowes - Terrible Installers
Lowes - Terrible Installers
Lowes - Terrible Installers
Lowes - Terrible Installers
This how they leave a job.
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Review
#1647186 Review #1647186 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Pros
  • Non-existient customer service
Cons
  • Lack of responsibilty
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • useless slow incompetent
1.0
Details
Lowes - Absolutely the worst company to use
Lowes - Absolutely the worst company to use
Lowes - Absolutely the worst company to use
Lowes - Absolutely the worst company to use
Lowes - Absolutely the worst company to use
Lowes - Absolutely the worst company to use
Had a guy come and measure a job for the bathroom....to do the floors and the backsplashe and asked could it be dome in 2 weeks they said yes.....so 3 days later i get a call on job and its 680 for the job....cool i pay and sign contact just to be told after install...
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4 comments
Anonymous
#1721155

the sad part is that they really don't care! They have hundreds of other customers to take your place! As long as people flock to these box stores to get *** products and crappier service just to save a few $$$ (which you found out is bs as well) things won't get any better!

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Review
#1597730 Review #1597730 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Cons
  • Entire process
  • Lack of professionalism
  • Unorganized and not professional
Reason of review
Bad quality
Loss
$800
Preferred solution
Let the company propose a solution
1.0
Details
Lowes - CARPET LAYERS TRASHED BASEBOARDS
Lowes - CARPET LAYERS TRASHED BASEBOARDS
Lowes - CARPET LAYERS TRASHED BASEBOARDS
Lowes - CARPET LAYERS TRASHED BASEBOARDS
Had carpet installed and baseboards were damaged.. not just scuffed but dented and gouged.. to the point of having to be replaced. Lowes will only offer us $100 gift card to cover cost of paint.. Service Pro came out to inspect and even stated that he couldn't believe...
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2 comments
Anonymous
#1764428

I see this kind of paint damage all of the time.it happens when you use latex paint over oil base paint or over a glossy paint with no primer.the backing of carpet is about as rough as sandpaper and can do a number on walls and baseboards of not carefull.unfortunately the carpet will come in contact with the baseboards during installation.suck it up and touch it up.

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Review
#1570420 Review #1570420 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Reason of review
baseboards damaged and need to be replaced
Loss
$2
Preferred solution
Replace my damaged baseboards with new ones. I dont know the value of this.
Tags
  • Unwilling Make Things Right

Lowes in Titusville, Florida - Laminate flooring installed without moisture barrier TWICE

1.4
Details
Lowes - Laminate flooring installed without moisture barrier TWICE
Lowes - Laminate flooring installed without moisture barrier TWICE

Update by user Jul 13, 2018

46 days, still in motel, still unable to return to my home and have access to any of my personal items. No refunds for any receipts I have turned in.

My credit card is max out. I am having to choose between eating or putting gas in my car so I can travel back and forth to check my mail, meet appraiser, going to the food bank, Dr. appointments... I feel I am being held hostage by Lowes/ Keller interriors(installers).

Several emails to Lowes insurance claims officer Suzett Grist asking for detailed plan, process, time frame for refund, any information has gone unanswered. Calls and emails to local Lowes manager Sharon Clark is answered with the phares " I have past it on". The stress is wearing on my health. I am in the process of seeking the help of a third party.

Year and a half to solve what started out to be a "fixable problem", only to be made worse every step because Lowes and Keller interiors would not step up and take responsibility.

My advise to anyone who has had flooring installed by Lowes who contracts out to Keller interiors, check what is under your flooring. Just because you paid for professional installation and moisture barrier is no guarantee that is what you will get.

Original review posted by user Jun 13, 2018

First installation of laminate floor discovered moisture barrier still in garage after job completed. Took 3 weeks before Lowes came to the house to verify. Only " solution" (because contract I signed) to give them the opportunity to fix the problem. The fix was to tear up the floor, lay moisture barrier, then lay same flooring again. Not what I wanted but I did sign a contract. Within 6 months floor is "peaking". 6 more months of testing moisture levels 3 different times, Lowes insisting I must have a leak in my home. All home inspection none. I had time to read small print and all the manufacturer's warrinty. Warrinty is only good for FIRST installation only. Got $ back for installation and will get refund for flooring when I return the floor. Had the floor taken up. LESS then 100 sq ft of my 1200sq ft floor to be covered was covered with moisture barrier. Strips of barrier were cut 5in by 10 in place in doorways at transitional trim to make it appear the barrier had been laid through out. My Home is now condemned, do to mold. All my furniture, mattress, rugs, all pours surfaces will need to be disposed of. My house will have to be to totally emptied and inventoried,cleaned from top to bottom. There is also cross contamination in the garage, and my car. This is my third week in a motel waiting for Lowes insurance just to approve the clean up. After that if everything goes right will take at least 9 days. I have sent Lowes the bills from motel and food but have not received a refund yet. I have MS and liver disease,this has been really hard on me physically. I don't dare say it can't get worse!
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5 comments
deborah l
#1499540

The floor installer for Lowes is Keller interiors out of Orlando Fl. BEWARE!!!

Anonymous
#1499486

You did not create a house-condemning mold problem in barely a year. A fluctuating moisture reading indicates other problems as well.

Certainly an ill fitting floor doesn't help but there's no way that the presence or lack of the thin plastic "barrier" caused a system wide failure. I'm sorry about your health issues but it sounds like the real problem has been brewing for some time.

Anonymous
#1499639
@Anonymous

According to the moisture reading taken by keller interior and Lowes before the First installation, it was 2. well below acceptable reading in Florida.

There was a second reading before the 2nd reintallation.The floor was without moisture barrier on bare cement for total of 18 plus months. If at any time the problem had been addressed and taken care of correctly/professionally from the very beginning instead of purposely damaging the flooring when reinstalling and being deceptive in laying the moisture barrier the second time, not to mention stealing the other1200 sq ft of the barrier that was obviously not used in my house, it would have never been an issue. I also have been assured by the the mold cleaning professional that Lowes uses, and two other professional installers, that the lack of the barrier is the source of the problem allowing the moisture to be in direct contact with the flooring resulting in the black mold.

Why did you think it was an " ill fitted floor"? Have you had issues with Keller installation too?

Anonymous
#1499835
@PolarBear700

You stated that the floor "is peaking" which indicates improper or damaged goods , not properly fitting the original tongue and groove cut. I have lived in Florida myself and found that the laws of physics are stretched to the limit there because of humidity (which we in the north very rarely see as an issue).

If each piece wasn't placed in the previous location, they won't fit right. It only takes an inch per foot before a 12 ft room is one foot off ; and can't be repaired. I wish I was your friend or neighbor ; I'd take your case for free just because I'm a bored old attorney who has sympathy for your post.

I hope you can get this straightened out , and I'm really sorry about the MS because I have seen how dreadful that can be. You don't need any more problems !

Anonymous
#1500586
@Anonymous

Anonymous, You obviously have NO clue about mold.

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Review
#1279603 Review #1279603 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Reason of review
Bad quality

Lowes in Rincon, Georgia - Major Home Renovation Disaster

3.5
Details
Lowes - Major Home Renovation Disaster
Lowes - Major Home Renovation Disaster
Lowes - Major Home Renovation Disaster
Lowes - Major Home Renovation Disaster
Lowes - Major Home Renovation Disaster
Lowes - Major Home Renovation Disaster
Lowe's Rincon Ga. In the beginning I was given permission to record. Contract signed 1/27/2017 Displaced from home since 3/13/2017- current. I have recordings of being told .1.) In my house being told No you cannot have another contractor do the work. This is before the second floor is put in. 2.) told to sign off on a floor that work was not completed if I don't he will. I have 6 hours and 30 minutes of recordings about my renovation with store management. Included are pictures of the 5th subcontractor's work; of first contractor and this is the second floor that was laid. Pictures: 1.) Line popped as guide to keep everything square. It is hand drawn with a pencil. This is front door ( 2.) 2" sheet rock screw grouted in (3.) 2 of 8 tiles marked shows hollow areas. This is guest bath entry. (4.) Kitchen in front of cabinets. (5.) Second subcontractor; of first contractor wired whirlpool heater and pump to smoke detectors each need dedicated circuits. Code violation and voids warranty on tub. (6.) Removal of first floor marked area that chipped on removal.
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Review
#1230850 Review #1230850 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Reason of review
Poor customer service

Lowes floor installation disaster.

1.5
Details
Lowes floor installation disaster.
Lowes floor installation disaster.
Lowes floor installation disaster.
Lowes floor installation disaster.
Installed Feb. 2017. Kitchen and utility room. Ripped out, June 2017. Installation error caused water damage including black mold to baseboards and drywall. Situation: Purchased Geospring Water Heater from Lowes in 2012. Very satisfied. Similar to an AC unit, these drain condensation through a condensation line. Code requires drain. Installer installed vinyl planks over the portion of the drain needed for the condensation. This caused water to go onto the floor, then under the baseboards, then under the floating floor and through the kitchen. Because of the location, I did not realize the problem for 4 months. Who would think a floor installation could cause a leak? Baseboards had some mold, but drywall had terrible black mold. Floor was ruined. A swimming pool underneath. Insurance company sent restoration out, they ripped up the floor, sealed the utility room until the mold issue was resolved. Between my deductible, and new seepage rules, 14 days to notify insurance company, even if concealed. I will be paying this myself. Lowes never came down to inspect. I am not handy. But, if I was installing a floor, and saw a black open end tube over a drain, I would not put a floor over any part of the drain. Will be going to court. Photos are of black tube blocked and open.
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1 comment
Dorothy P
#1680915

Never use the stores installers. Lowe’s and Home Depot Installers are usually not licensed.

So that makes them Jake legs.

We have gone behind and cleaned up their messes more than once. Their products are of a lesser quality.

Review
#1062580 Review #1062580 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Let the company propose a solution

Contact Lowes Customer Service

Website:
www.lowes.com
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
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