Product: Lowes Flooring Installation Rating: 2 Stars Clear all filters (13 of 60 reviews match)
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Rating:
1.9
Details
I went in one day and they were having a huge sale on appliances so i bought a dishwasher and gas range stove and started the process for new flooring. The gasrange stove came in danger almost 2 weeks ago and noone can help me on getting the new stove. I have even...
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Review
#1346586 Review #1346586 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Reason of review
Bad quality
1.9
Details
Lowes was fast collecting the money..however it took 2 months to complete the job.. by the end of December the floor started to fall apart.. we have a 1 year warranty.. I have to call every couple of days to get anything moving.. nobody knows anything, nobody can call...
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1 comment
Anonymous
#1490816

They stay in business because they have run all the competition out and people flock to them because of it. Doesn't take a genius to figure that out.

In most areas the only competitor they have is Home Depot and maybe Menard's and they are just as bad if not worse!

This is what happens when the big corporations corner a market and they rely on hourly employees to provide service instead of an employee that actually has a vested interest in their business. Nothing new and it's only going to get much, much worse because people want cheap products and convenience.

Review
#1267696 Review #1267696 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Pros
  • Laminate floor
Cons
  • Installer and consumer service
Reason of review
Poor customer service
Loss
$3500
Preferred solution
Deliver product or service ordered
2.0
Details
I had laminate floors put in 10 months ago. One of the boards broke and overlapped another board. My son cut his foot on it walking through the house, and I called to have Service Pro's (Lowes installation provider) come look at it so we can have it replaced. The...
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1 comment
Anonymous
#1535406

our 5inch wide also cupped! I need to redo the whole floor!

Review
#1172399 Review #1172399 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Cons
  • Bad warranty
Reason of review
Warranty issue
Loss
$1500
1.6
Details

Update by user Dec 11, 2017

Still no response from Lowes Corporate. Hard to believe this is such an effort to have someone return a call. I no longer feel like being reasonable with these people.

Original review posted by user Dec 11, 2017

Had issue with floor installation that caused us to cancel family dinner for 22 people.Was promised 3 times in 3 consecutive weekly phone calls that a Marketing Director, then a Regional Manager would DEFINITELY call me within 24 hours. The customer relations people I...
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1 comment
Anonymous
#1509951

How long did it take you to receive your refund?

Review
#1146280 Review #1146280 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Cons
  • Unprofessional management
  • Poor customer service from corporate - 800-445-6937
Reason of review
Poor customer service
Loss
$4300
Preferred solution
Full refund
Tags
  • Incompleted Contract
  • Broken Promise
2.3
Details
Delivery men would not deliver pallet of flooring inside house - left it in cold garage for week and a half before I could get it into the proper rooms to acclimate. Had to aggressively call and chase down installers to set date for installation that was convenient...
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1 comment
Anonymous
#1393071

Most deliveries from home centers are off the back of the truck unless you make arrangements and pay extra to have product brought into the house. You shouldn't have waited to get it inside if thats where you wanted it. I doubt you are the only customer on the schedule for installation and they shouldn't be expected to bump someone else to get your job done.

Review
#1133024 Review #1133024 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Cons
  • Poor management response to my issue
  • Store management
Reason of review
Poor customer service
Loss
$4330
Preferred solution
Price reduction
1.6
Details
I had lowes of scott township put a kitchen floor in. After 3 months i noticed bubbles. I called it took 3 months to have them put in a new floor. Had no clue why this happened. Well a couple of months after this one was installed it happened again but worse!! I called...
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Review
#1118728 Review #1118728 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Reason of review
Bad quality
1.8
Details
I visited the flooring dept at Lowes on 196th St SW, Lynnwood Wa on July 13 to order carpet for 2 homes my sister and mother own. I filled out the flooring folders w/correct install address, my email, names and # for owners. Installers came out and measured. That's...
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Review
#1067860 Review #1067860 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
1.5
Details
Lowes floor installation disaster.
Lowes floor installation disaster.
Lowes floor installation disaster.
Lowes floor installation disaster.
Situation: Purchased Geospring Water Heater from Lowes in 2012. Very satisfied. Similar to an AC unit, these drain condensation through a condensation line. Code requires drain. Installer installed vinyl planks over the portion of the drain needed for the condensation.
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1 comment
AbidingChameleon354
#1680915

Never use the stores installers. Lowe’s and Home Depot Installers are usually not licensed.

So that makes them Jake legs.

We have gone behind and cleaned up their messes more than once. Their products are of a lesser quality.

Review
#1062580 Review #1062580 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Let the company propose a solution
1.7
Details
No? He would compensate me if I wanted to buy additional items from lowes. I do not like shopping here, it's a rip off and nothing gets done. Good luck actually having the floor installed after you spend 2,000$ for it! And thanks to Will, the installer, who tried to...
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Review
#1029786 Review #1029786 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Reason of review
Poor customer service
Preferred solution
Price reduction

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts
1.5
Details
So we purchase cheap Lowes carpet to install in my mother-in-law's finished basement. 600 square feet, easy job. The installers show up and I'm there to supervise. I take a vacation day off from work. Two guys, two separate trucks. I see padding, but no carpet. Hmm. So...
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1 comment
h.kitchener
#1299426

Time to find a good carpet place! We have bought from a local place that has been in business for decades and never had a problem with carpet, vinyl, etc. Of course, they only use professional installers, not the fly-by-night ones the big box stores use.

Review
#1017366 Review #1017366 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Reason of review
Poor customer service