Product: Lowes Flooring Installation Estimate Clear all filters (4 of 4 reviews match)
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Lowes in Lawrenceburg, Indiana - Beware

1.0
Details
I paid 35 dollars for flooring to be measured and another for backsplash to be measured in kitchen and bathroom. I went to Lowe’s to pick out the product I wanted and never received a call on the estimate. I called several times and each time I was told they would get back to me. That was two months ago. I called to speak with manager to complain and he just said I’ll have them call you. They called but didn’t leave a message. I will go further up the chain. I will get my 70 dollars back. That is ridiculous. I have never seen such poor customer service in my life. So buyers beware!!!
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Review
#1519678 Review #1519678 is a subjective opinion of poster.
Service
Lowes Flooring Installation Estimate
Reason of review
Order processing issue

Lowes - Be prepared to pay up front

3.9
Details
Had Lowes measure for carpet in a house that already has the old carpet and padding removed and hauled off. Additionally, there's not even a lamp to unplug because we have already moved everything out. The Basic installation for FREE includes moving furniture, removing/hauling off old carpet/pad, installation, including stairs. When we got our quote it had add on for carpet adhesive and additional labor for installation of carpet into "cove" of the sunken living room. I asked why it is any different than stairs and since there was no labor required for moving furniture or materials removal/haul off, why the extra $275 fee for cove install? The answer was "there just is". Also, you must pay full amount up front. We purchased carpet from a carpet store for a different home 16 months ago and we only had to put down 10%. We paid the rest to the carpet installer when we satisfied with the job. We've been burned too many times in our dumber years paying up front for work not completed...not doing it again!
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1 comment
Anonymous
#1535643

When dealing with carpet there are 2 different labor categories, standard ( Tack and pad) and glued. The promotion you referring to offers free "standard" installation.

What's not covered is consumables i.e. glue all contractors charge for consumables... I haven't seen the cove but it sounds like this area is either a pita to install or you are referring to carpet base mouldings. Carpet base is not standard wastes a ton of material requires skilled specialty labor and a lot of it...

if it's a pita it's an above standard labor charge because of the additional skill and time needed. So a standard install is dropping a new carpet on a basically level surface using padding and tack strips. Paying upfront. Paying %10 upfront is a good faith deposit for lack of a better way to say it.

Depending on the fine print either you or the installer can back out anytime. Leaving little to no debt to either party. For example half the job is done . Half the money is paid but the contractor walks because he doesn't like you...

everyone's even . Fair deal Lowes sells contracts and acts as a middle man. Backing out is not really an option for either party. It is very important to take your time before buying the contract and understanding fully what is included.

If you expect mill work but it's not in the contract.. it won't get done. It looks like there was a failure to fully explain the process and fine print on the part of the sales rep. This is a huge problem for lowes sales reps will...

and have promised customers unreasonable and at times impossible things, the reason for this is that their performance incentive is based not only on actual sales but also on assessments and quotes.

But they fail to explain the details and help educate their customer and attempt to push that off on laborers hired to complete the install. I hope this has been helpful.

Review
#1169709 Review #1169709 is a subjective opinion of poster.
Service
Lowes Flooring Installation Estimate
Reason of review
Pricing issue

Lowes in Beaumont, Texas - Lowe's - Sell More Flooring & Installation Labor Than Needed

4.0
Details
We are a flooding victim of hurricane Harvey flooding. Went to Lowe's for our carpet and vinyl flooring needs. After the fact, I found out that Lowe's has one and only one flooring installation contractor...a company called Keller Interiors, Inc...they are a nation wide company also. Lowe's lets Keller Interiors sub contract flooring installation...in my case...a company called Creative Solutions...who in turn hires sub-sub-contractors to do the actual labor. The Lowe's contractors over measured and over stated both by carpet and vinyl needs by almost 100%...why would they do that you ask?...because the contractors make all of their money on labor installation charges by the square foot, plus any associated installation products they claim they need to do the job. In turn the contractors tell Lowe's the inflated numbers for carpet and vinyl to sell the customer (ME...and I suspect a lot of other people who are not paying attention). A Better Business Bureau complaint (#520556) has been filed by me against Lowe's Corp in North Carolina (at the advise of my local BBB). The local Lowe's, Store #95, has quit talking to me...while I continue to post on their Face Book page...I suspect because the Lowe's Corp office has been getting exact copies of the FB posts in the RANT & RAVE section of their FB page. 12/1/2017 marked 3 weeks that the BBB complaint has been filed and Lowe's Corp has yet to do anything...and they have stopped their one per week calls to me, wanting to know if I have any new info to report. You think there are a lot of complaints here...take a look on the Lowe's Corp FB page...the RANT & RAVE section...they are loaded up...it takes hours and hours just to wade through a couple of months of complaints. As of today I have 4 RANTS posted (Clint W). Yesterday 12/1/2017 I went to the local Lowe's store because it is impossible to get any manager on the phone...and I waited 1:20 at the customer service desk for a manager...Jamie L. (an assistant mgr), that was paged over the store intercom 3 times...he and the actual store manager are avoiding me...I suspect...at the direction of Lowe's Corp...thinking I will just go away. Because Lowe's has one and only one contract for flooring installation...it is like the fox guarding the hen house...there are no checks and balances if the customer has an issue...there is only one flooring contractor that Lowe's has teamed up with.
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1 comment
billybaloneey
#1399159

For some reason when I posted this Lowe's complaint...it ended up giving them 4 stars...it should be giving them 1 star.

Review
#1140868 Review #1140868 is a subjective opinion of poster.
Service
Lowes Flooring Installation Estimate
Pros
  • Front line red vest employees are great and helpful
Cons
  • Local store managers avoiding me
Reason of review
Pricing issue
Loss
$2500
Preferred solution
A refund for excess material and labor, and an investigation of their flooring contractor and sub contractors.
Tags
  • Inflating Customer Needs
  • Selling Unneeded Material
  • Installation Contractors

Lowes - Not a honest place to do business with.

I was going to install new flooring in my living room. I usually install it myself, but they were running a half price deal on installation so I thought why not? They sent someone out to measure and do an estimate. When I contacted Lowe's back they said the installer guy who did the estimate only could do part of the job, that I would need to purchase a different more expensive product for him to do the whole job. I explained to the guy at Lowe's that I had some of the expensive product left from a previous installation that Lowe's had done a few years before. The product would work just fine to do the job. The guy at Lowe's told me I must purchase new expensive product or the installer could not do the job. I told the Lowe's guy I would do the installation and since the other installer person that they had do the estimate only provided a partial estimated, I wanted a refund for the cost to estimate or apply it toward my purchase. They Lowe's guy said he would do neither and it was to bad. Then he asked me if I was ready to place an order? I told him that was to bad.
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1 comment
Anonymous
#1336706

You aren't going to find a lot of stores selling carpet and installation that will install carpet you have had sitting around for a few years. There is no way of knowing how it was stored and what condition it's in.

The only way they can warranty their installation is by selling new flooring. Your expectations are unreasonable.

Review
#1056709 Review #1056709 is a subjective opinion of poster.
Service
Lowes Flooring Installation Estimate
Reason of review
Pricing issue

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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