After purchasing $135 of inlaid flooring I asked how much they would get to install it. I was told $1.50 a Square Ft. and if it needed underlayment it would be an additional $1.75 a SF. I paid them the $35 refundable estimate they had a man come out and he would contact the store with my estimate. When he came he measured but didn't know about extra charges. With 100 SF of flooring I estimated it would run around $325. The next day Lowes called and said they had the estimate.
I went back to the store and almost fell over that the estimate was over $700. I could not believe they ala carted the bill so much. It included installing the inlaid in two bathrooms, removing two toilets and reinstalling them for around $150 , pulling up the old carpet and disposing it, and $80 for moving the Washer and dryer. I said I would remove the carpet and dispose of it. It was only glued along the edges and was nothing to remove. I also said I would have the Washer and Dryer moved to save another $80. Glue and other misc. items were also on the bill.
After agreeing on a labor estimate bill of $532 and shaking the salesman's hand I proceded to the registers to pay for the installation. The following morning Lowes called and said THEY forgot to charge for the underlayment and wanted an additional $53 for the underlayment that THEY forgot to put on the bill. They even had the nerve to ask me to haul it to my house for the job. I went to the store and paid them for the Underlayment, and they said the installer would pick it up on the way to my job.
I let them know I was very unhappy and this would be my last visit to a Lowes Store.
Product or Service Mentioned: Lowes Installation.