My refrigerator went out, and after 3 weeks of trying to get them to repair it, they finally gave up and paid me the purchase price because they were not competent enough to fix a simple circuit card, and I am still trying to get the food loss issue taken care of.
The people with the warranty are NOT part of LOWES, so don't expect them to have any idea of what is going on, because they won't have a clue, and are dumb as rocks. I got reimbursed for the refrigerator, but am now trying to get the food loss coverage ($250.00 per incident) taken care of. The warranty people and food loss people are 2 different offices and don't seem to know how to talk to each other, so good luck trying to get them on the same page. The food loss person we finally spoke to said we had to send them a written list of food loss and a copy of the repair slip. The repair was never completed and they bought out my refrigerator, so there is no repair ticket to send to them. They can't get their heads out of the ground long enough to understand what I need to send to them with the food loss list.
Also, don't expect to be able to do any of this online. It all has to be done over the phone and by mail.
I would never ever, ever, ever recommend Lowes, their warranty program, or a Samsung refrigerator to anyone as long as I live. It is a nightmare, they are all complete idiots, and this is taking way too long to get taken care of.
I used to hate going to Home Depot, but now I love it and will never shop for any major appliance at LOWES ever again, and will tell every friend I have to stay away from them like the plague.
Monetary Loss: $800.