I purchased a GE 7' pre-lit tree from Lowes for last Xmas. After 500 hours of use, half of the lights are no longer working.
I contacted the distributor of the tree who is "Santa's Best" and they said that they are aware of the problem with the non-replaceable "fuse bulbs" that are used in the tree. They will only send you new light strings under the three year warranty and expect the consumer to remove the original lights and install the replacements themselves - this is an impossible task. This would be the same as an appliance manufacturer sending a component of an appliance to a customer and tell them the must install it themselves. I was told by one of the employees at Santa's Best that they are aware of the problem and have corrected it by no longer using the non-replaceable fuse bulbs in their latest manufacturing run.
I have also contacted Lowes as well and they have not yet responded to my complaint of selling inferior merchandise.
I guess that I am stuck with a non lighting pre-lit Xmas tree. Shame on Lowes and Santa's Best.
Product or Service Mentioned: Lowes Warranty.