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Lowes in Linden, New Jersey - Worst Installation Ever

1.8
Details
Lowes - Worst Installation Ever
Do not ever go with Lowe's for an Installation as they use Installers that are not certified. My Generator has not worked from the 1st day it was Installed. Lowe's wants us to allow the original Installer back to correct 2 things that they say are wrong with the Install. We hired a Generac Certified Lowe's Installer, that Generac suggested to us, to go over the entire Install and we have a list of things wrong that Lowe's will not correct. 1 being the Installer used the wrong grade of wiring, which is a fire issue and we are being told that is not a problem that needs to be fixed. Another thing being the Installer used the wrong transfer Switch, that we paid for and he did not order, which is theft and Lowe's finds this acceptable. We didn't get the product that we paid for and Lowe's finds nothing wrong with this. So you pay for a product and Lowe's can substitute for the wrong product. The list goes on and on of codes that the Installer violated and Lowe's is trying to say the list means nothing and there are only 2 things to correct. Lowe's said we could not get a refund on this poor Installation, even when it was within the 30 days. Here's a list of all the things wrong and we have pictures also, but Lowe's is saying there are only 2 things to correct. We have asked for the Generac Certified Installer to correct everything, since he knows what he is doing and was told no we have to use the original Installer and he is only to correct the 2 things that are wrong. This has been going on for 5 months now of being told I can not get my money back and I have to allow the original Installer back to correct 2 things. Lowe's also said they will not talk compensation until the job is done. They think people are stupid but I know exactly what they are going to give us and that's 10 - 15% back, which doesn't cover all our pain and suffering we have endured over this Install and not to mention, no Generator for 5 months now and an Installer that stole from us and put our family at risk with the wrong grade wiring and the generator not being so many feet from an opening, which can cause carbon monoxide poisoning to our families, but Lowe's is saying there are only 2 things that need to be corrected. I could go on and on with the list.
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Review
#1388977 Review #1388977 is a subjective opinion of poster.
Service
Lowes Generator Installation
Reason of review
Bad quality

Lowes in Radford, Virginia - Generach Generator installation

It was an overall terrible experience from the financing being through a " HIGH RISK" lender and the credit monitoring people notifying me my credit score dropped 60 points to the installation being the most up professional company I have ever encountered, Blueridge Heating and air. It is 35 days into what was supposed to be a 4 day job. The first day, They did not call or show up. I should have asked for a different company at that point. WARNING !!! DO NOT SIGN ANYTHING UNTILL IT HAS BEEN INSPECTED. They hand you a form to sign and say " sign this, this means that you got your generator." They get paid and you will be like me 35 days into a four day project. It has failed inspection one time already. Blueridge Heating and air flat out lied at every turn. I ask for a different installation crew due to the fact they did not know building code, unprofessional work ethic, and they promised to send a new crew, same crew showed up today at 0645 which would have been had they called and let me know since I was told by the owner of the company that they would be here at 0930 . I have dogs that needed be let out. ALL I CAN SAY IS BUYER BEWARE!!!!! The inspector just left and has to come back again this afternoon because it still did not pass, or the spin that they placed on this is " well the inspector is coming back this afternoon to make sure we secured the gas line because "It was a suggestion" He will leave a sticker then! LOL
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1 comment
Anonymous
#1511691

Your comment is chock full of spelling errors and is too long to read in its entirety.

Review
#1294446 Review #1294446 is a subjective opinion of poster.
Service
Lowes Generator Installation
Cons
  • Poor or nonexistent customer service clerk beyond disrespectful
  • Employees lack of knowledge and lethargic approah
  • Disinterest on the part of lowes employees
Reason of review
Bad quality

Lowes in Gilford, New Hampshire - Worse Experience Ever!!!

1.4
Details
We purchased a generator and install from Lowes. They came out to our place and looked at everything before we signed the contract and paid for it. They told us where the generator would go and that it should cost around $300 for the install from the gas company to hook it up. They said that they knew how to do it but couldn't because of regulations. Once the generator was delivered, they were going to put it on the other side of our townhouse by our neighbors, but then finally contacted the fire department to see where to put it. It was nowhere near where they'd told us it would be. Then when we contacted the gas company to hook it up, the bill was going to be for over $3000. The local store couldn't do anything since it was the project department that did the install. We want a full refund and they refuse to give it to us saying they fulfilled their part of the contract. The people who can make a decision on this wouldn't listen to us, were extremely arrogant, and didn't call back. They only way we heard anything was because the local store kept contacting them. They'll do the uninstall, but won't refund us for anything else. They sold us a contract without fully giving us the all the information. We're out over $3500 and they don't care about integrity or customer satisfaction. I will never shop at a Lowes again!!!
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Review
#1231820 Review #1231820 is a subjective opinion of poster.
Service
Lowes Generator Installation
Cons
  • Incompetent staff
  • How they have handled this situation
  • Dealing with staff
Reason of review
Not as described/ advertised
Loss
$3700
Preferred solution
Full refund

Contact Lowes Customer Service

Website:
www.lowes.com
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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