Product: Lowes Gift Card Clear all filters (21 of 21 reviews match)
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Every grocery store along with on line businesses buy back unused gift card and pay 50%.If you take an item back to Lowes without a receipt you will receive a in store credit. Not cash. This is nothing more then a cash cow for Lowes. This is Lowes preying on customers...
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7 comments
Anonymous
#1488018

Policy states that no gift card is be cashed out. Whether it is in store credit or a normal gift card.

Giving in store credit for an item returned without a receipt prevents thieves from walking away with cash.

Also, gift cards are not to be returned. You have thieves and people playing the system to blame for the inconveniences.

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Review
#1239922 Review #1239922 is a subjective opinion of poster.
Product
Lowes Gift Card
Reason of review
Return, Exchange or Cancellation Policy
1.7
Details
I resubmitted with the original paperwork along with copy's of my online order from the my Lowes web sight where I ordered. I never heard anything else and when I called to check they said I still had not submitted a qualifying receipt and the deadline had passed so I...
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Review
#1132560 Review #1132560 is a subjective opinion of poster.
Product
Lowes Gift Card
Reason of review
Problems with payment

Cardcash in Elkridge, Maryland - Fraudulent cards

1.0
Details
I purchased a Lowes gift card. It shipped so slowly, I purchased what I needed without it. When it finally arrived, I didn't need it but Lowes does not let you purchase gift cards with store credit. I should have balance checked it. The card had been used THREE MONTHS before it was SOLD to me. Well, I didn't know until after 45 day guarantee had passed. I'm out $133+. They should, check cards before they send them out. Thanks for passing your losses to your customers and it happens so much (as I'm reading) that I wonder if there is purposeful fraud. There is at least negligence. I won't be spending my money with ABC Gift Cards or CARDCASH (same company). I will post this review on as many sites as I can and file a complaint with the BBB. All the money I have saved in buying discount cards has blown away in this one transaction. You have been warned.
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Review
#900771 Review #900771 is a subjective opinion of poster.
Product
Lowes Gift Card
Cons
  • Apathy about customer loss
  • Lies about vetting sellers
  • Losses passed to customer
Reason of review
Not as described/ advertised

Giftcardrescue.com stealing money and disguising it as the issuing giftcard company changing their policy

1.4
Details
I purchased a $202.23 Lowes gift card from GiftCardRescue.com (GCR) on December 11, 2015. I placed an online order at Lowes.com on Jan 16, 2016 that left a remaining balance on the card of $138.21. This balance was last confirmed by Lowes in May 2016. In February 2016, Lowe's made a policy change that required all Merchandise cards to only be usable within the brick and mortar stores going forward and required the physical gift card be used. It took two months of back and forth discussions with representatives of Lowe's at their 800 number, by email and with numerous layers of management within my local store to determine that this policy change had occurred. After determining this, I followed up with GCR by email on March 19 asking about the physical gift card to which I received the following response on March 28th: "David, We are aware of the policy change. Unfortunately, we were not made aware until after the change had taken place. However, we have taken steps to rectify the situation. We can ship the physical card out to you so that you are able to redeem the card in stores. ..." My response on March 29, 2016 was: "It would be very helpful if you are able to mail me the physical card..." I then had to follow up again on April 12, 2016 due to lack of response. This email chain to date was using the Contact Us mechanism within the GCR website. After still not receiving a response into early May, I sent an additional email directly to their customer service address asking for an update to which I received the following response on May 12th: "We truly apologize for the experience you are having with your order M4UQ. Your request has been received outside of our 24 hour refund period. A supervisor must review your request. Any refunds offered will be applied to the GiftCardRescue.com account associated with this order. Attached is your refund request form. Please complete the refund request form and send it to the information below. Once your documents are received we will pass this along to our supervisor. You should be updated with within 7-14 business days after your documents have been received." It is important to note that I have never once asked for a refund...I only asked for the actual card that I had already purchased and was told by GCR was available. I repeated this request in my response but played along and filled out the refund request form, submitted it along with over a dozen other documents as evidence on the same day of May 12th. On May 17th I was asked to fill out another different refund request form which I again played along and submitted same day. Again due to lack of response I asked for an update on June 9th and was then told that my request was denied due to being outside of the refund period with no response to the original request for the return of the gift card. I have filed a complaint with the BBB and will likely be filing a small claim case against them.
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Review
#864197 Review #864197 is a subjective opinion of poster.
Product
Lowes Gift Card
Cons
  • Total lack of follow through
  • Fraudulent actions
  • Never verified receiving any information
Reason of review
Need to select several
Loss
$139
Preferred solution
Full refund
Tags
  • giftcardrescue complaints
  • discounted gift card

Lowes - Gift Card Review from Neptune Township, New Jersey

1.7
Details
I'm not happy with Lowes bought 3 major appliances from them and the newest one only over a year by 3 weeks is giving problems. They sent someone out 2 days later and after he left it did it again. Please don't insult me with a $50 gift card cause doing laundry for 4 boys who play soccer leaves me an unsatisfied costumer ... And I have your extended warranty and instead all I bought was your HR departments list of things "the corporate spew " just look how much money ive spent in the past couple months and can continue to spend at your stores and I'll even throwback You $50 gift card to take your *** back and give me a new one I'm not my anscestors so beating clothes on rocks down the stream is not a rational thought soccer tournament this weekend washing machine by Friday so I'm set and I even buy a new dryer as good faith and I'm doing you a favor ! And you come out in the profit and well I get my laundry done and left happy! This isn't about money our free stuff it's my families happiness and peace of mind
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1 comment
Anonymous
#988916

literally the longest sentence in the world...

Review
#638570 Review #638570 is a subjective opinion of poster.
Product
Lowes Gift Card
Reason of review
Bad quality

Don't Buy a Lowes Gift Card

My Canadian general contractor company purchased several $500 Lowes gift cards at Christmas time to pass out to some of our subcontractors and employees as a way of saying "Thanks for another great year". To our surprise we found out that the gift cards are not usable for any online purchases. The Canadian website says Lowes has "Over 100,000 products" but approximately 33% are only available in store. This means the cards are no good for approx 66% of the items. When I went in to speak to a manager I asked if she could order in "online only" items from the website and have them delivered to our local store so that the cards could be used. She said that could not be done and agreed that I would have been better giving cash instead of Lowes gift cards …. NEVER AGAIN.
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Review
#578951 Review #578951 is a subjective opinion of poster.
Product
Lowes Gift Card
Reason of review
Not as described/ advertised
Bought 440 square feet of vinyl planks for floors, only to find half way through the job 3 boxes were defective! They were different colors and would NOT stick.Went back with photos and asked what we should do, by their recommendations we glued the planks with a...
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Review
#529315 Review #529315 is a subjective opinion of poster.
Product
Lowes Gift Card

Lowes in Drums, Pennsylvania - Sony gift cars

I orderd a gift card in July, 2013. It never arrived, although I had received these same cards in the past. I called twice, was told there was a disclaimer: if the card did not arrive at my mailbox, they have no responsibility to replace it, even though I was told by the first responder that the card had not been activated. The second responser said the card would be devalued August 16, 2013, but I still would not get my card, due to their disclaimer. I also paid 11.63 to have my order come to 6500 points. I believe there are numerous complaints like mine, and wonder if a class action lawsuit might encourage Sony to honor their cards.
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1 comment
Anonymous
#700601

Who orders gift cards, so weird. And you put the complaint on Lowes' page, yet at the end you blame Sony?? Which is it??

Review
#439443 Review #439443 is a subjective opinion of poster.
Product
Lowes Gift Card
Loss
$65
Tags
  • sony gift card

Lowes in Boston, Massachusetts - Mislead

I will tell you that I bought a washing machine for 500 Dollars and was told their would be a $ 50.00 Dollar rebate and saw signs for the 50 Dollar rebate everywhere. Today I received a letter denying my claim for the rebate because it did not have a qualifying item on it. Really,really lame. I sure somewhere in the fine print I am not entitled to the rebate. The rebate was not a consideration in the purchase of the washing machine, but the rejection of the rebate has really put a negative view of Lowe's in my mind. so have fun with the Fifty Dollars and I will remember being mislead by your employees and your fine print whenever I drive by your stores. Save up to 20% on select major appliances $399 or more.* Get a Lowe's Gift Card $50 to $475 by mail with qualifying purchase.** Offer ends 7/9/13.
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2 comments
Anonymous
#685033

Please understand the store has zero control over the rebates which are from the manufactures. Not the store.

Perhaps if you had actually gone in to talk to a manager they would have taken fifty bucks off. Food for thought for next.

Anonymous
#685150
@Anonymous

The store is where the rebate has been offered. The store is using the rebate to make sales.

The sales people know what the policy of the rebates are. The store control is to

use this information the way they see fit.

Which is why I will vote with my feet and use establishments.

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Review
#426478 Review #426478 is a subjective opinion of poster.
Product
Lowes Gift Card
Loss
$50

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts
A over a year ago, I spent over $6000 to install new french doors and storm doors--which you both, now, have passed through many times. As an incentive/inducement for the job, I was given a $400 pre-paid gift card. I was glad to get it and had plans to use it for the...
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3 comments
Anonymous
#716894

I happen to work for Lowe's. I get so sick of people like you calling in and asking "I sat on this thing and never read it and I burned my receipt and I have my thumb up my $%&*@ also I use 10 different phone numbers and don't understand why I have so many records" and I, as an innocent customer care rep trying to earn a living, must listen to you gripe about how you totally failed to cover your own *** and it is now our fault.

CONSUMERS: PLEASE READ THE THINGS YOU ARE GIVEN. IF YOU RECEIVE A CHECK, CASH IT. IF YOU GET A CARD, CHECK FOR AN EXPIRATION DATE.

It's not a "trick" to specify that something will not be replaced past the expiration date...

in what world and at what place of business WILL they replace something past the expiration date? How- er- challenged are you that you didn't read the *** thing? It's four hundred dollars- for me that's enough money to pay attention to like a smart person. We're not here to wipe your butts if you won't even TRY to be an informed consumer.

Stop wasting our time and your money and we'll all be happier. I speak for all CSRs everywhere I'm sure, not just from the company I currently work for.

Nobody makes free money easy- that's why you have to be vigilant on your own behalf. No decently run company would do it for you.

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Review
#425076 Review #425076 is a subjective opinion of poster.
Product
Lowes Gift Card
Loss
$400