Abington, Massachusetts
Not resolved
Customer service
1 comment

They sent a letter to The Estate of Cheryll Leone and cancelled my card. Called them to say, uh, I'm not dead and they apologized and said they would fix it but it may take 3 weeks???

Went to Lowes and checked my card at Cust Serv desk and sure enough, 0 credit balance. Clerk called and the cust serv dept told her I would have to reapply and, oh by the way, you may not get the same credit level because you would be a new customer.

So not my fault but I have to be inconvenienced and they can't just reinstate the card? Long time customer gone because of poor service.

Product or Service Mentioned: Lowes Customer Care.

Reason of review: Canceled my card in error. Said I'm deceased???.

Preferred solution: Reinstate my credit card immediately..

I didn't like: Lowes mistake but im still canceled.

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