I purchased two "allen + roth" lamps from Lowes. One was fine, but the 2nd one didn't contain all the parts.
I called the 866 number on the installation guide. They never heard of the lamp (seriously, they didn't know about a lamp they were supposed to support). I called Lowes customer service. I got a lot of apologies, but the customer service person wanted to know what store I ordered it from.
I didn't order it from a store--I ordered it online. Now I'm waiting for someone to call me from a store I never visited.
And Lowes online ordering is supposed to be 'hassle free'. I'll never order anything from Lowes again!
Product or Service Mentioned: Lowes Installation.