In Oct '12, I purchased a Kobalt rolling tool bag from the Severn, MD Lowes store. After a few months of use, the lifetime guaranteed item broke a wheel and had sticking issues with the telescoping handle.
In Jan '13 I went to the Glen Burnie, MD Lowes to exchange the damaged bag for a new one. The customer service associate asked me if I had a receipt or had the original form of payment (so they could look up the transaction in their system). It was supposed to be a HASSLE FREE RETURN -- Kobalt was definitely a LOWES item sold only at LOWES stores, so it seemed sensible that receipts and "My Lowes" purchase tracking was unnecessary should anything break under warranty. Boy was I wrong!
Many years ago (probably 6 or more) I had returned an item without a receipt for a store credit, which is what I usually satisfied with doing, since I generally purchased something else in the store anyhow. Well, it appears they have changed their return policy and held a grudge against past receiptless returners by keeping a "Permanent black list" (as I was told by a Lowes Return Administrator). This time I was not allowed to exchange my item for a store credit (or even item-for-item) using my ID and they were unable to find the purchase on my Lowes credit card. My so-called "hassle free" return had become a major hassle and almost cost me a wasted trip to the store until my wife stepped up and exhanged it for me with her ID --- now she is black listed too by the intolerant and warranty dishonoring Lowes machine.
Lowes stores have become too big for their customers' good and have lost touch with their customers' needs. I have purchased Husky tools from Home Depot before, but have never had the same rude disregard for honoring their guaranteed tools. I've always been able to exchange one broken tool for a new tool of the same kind without have to go through a formal return to a store credit and then repurchasing the item as was the case with Lowes.
It should have been a simple exchange at Lowes - one item for one item - but leave it to Lowes to make it complicated.