Not resolved
2.0
Details
Customer service
Diversity of Products or Services
Warranty
0 comments

Purchased in 2011 w/ best warranty offered (and most expensive). Oct 15 - stopped in mid-cycle.

Laundry locked inside. Called for service that day. Technician came Oct 20 and diagnosed a defective door latch. Part had to be ordered.

Technician came today (Oct 27) with the wrong part. Back to waiting for parts again. We've spent over $100 on laundromat service that's growing. We have a elderly person in the house that's mostly bedridden and needs linen changed every day or so.

Household has ten (10) members, thee (3) of which are small children. Lack of laundry capability is expensive and could lead to health issues. I paid a lot more than I probably needed to for a machine and service plan that I thought was durable and would meet my household's needs. Machine -Yes, Service - hardly.

Lip service from Loews & Ace Appliance Service of Del-Val ( service provider) but no action. Should have gone to a local small business that cared for customers!

Reason of review: Warranty issue.

Monetary Loss: $100.

Preferred solution: Deliver product or service ordered.

I didn't like: Very poor warranty service.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like