Product: Lowes Home Delivery Service Clear all filters (20 of 20 reviews match)
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3.7
Details
Myself and a neighbor purchased freezers on Thursday 09/19/2019. We set up delivery for the same day 09/22/2019. Given a delivery time anywhere from 8am to 4pm. Received a confirmation email on 09/21/2019. Stated we'd get a phone call within 2 hours of delivery. At...
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Review
#1660551 Review #1660551 is a subjective opinion of poster.
Service
Lowes Home Delivery Service
Cons
  • Delivery
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Lowes - Rotten Delivery service

Ordered new fridge and on assigned delivery date we had original refrigerator emptied and removed. Cleaned out area for new fridge and all they had to do is bring item in and hook up water then go. •5 pm Delivery scheduled yesterday •5:45 pm Delivery people called to say they were backed up… •8:40 pm Got call saying delivery off till tomorrow, but we’ll be the first today by 8am •9:30 am called Lowes they checked and said trucks just left and we’re first. I asked why no call as agreed ½ hour prior. No response. I can’t get angry at the minimum wage delivery people. Based on the other complaints, it appears to be a failure on Lowes and Lowes alone.
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Review
#1656365 Review #1656365 is a subjective opinion of poster.
Service
Lowes Home Delivery Service
Pros
  • Lowes emopoyes are pleasent
  • Lowes employees responsive
Cons
  • No follow through and inaccurate information to customer
Reason of review
Problem with delivery
Preferred solution
Just review your delivery process and read the other reviews
1.0
Details
Not that corporate hacks think customer complaints matter. All these arrogant *** understand are real and significant legal actions against them. I ordered an item which hasn't been delivered. Yet it shows on the carrier website that it was delivered. After reporting...
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1 comment
Anonymous
#1708406

Who was that carrier and how was it delivered? Do they claim it was delivered into your home or was it something someone like UPS left on your porch?

If it was something you had delivered to your porch have you even thought it could have been stolen off your porch? Porch theft of packages is frequently on the news and you may be looking at theft rather than fraud.

Review
#1569956 Review #1569956 is a subjective opinion of poster.
Service
Lowes Home Delivery Service
Reason of review
Poor customer service
Loss
$910
Preferred solution
Deliver product or service ordered
1.3
Details
So I purchased a range and a power cord on June 4th. I currently don't have a working range, I contacted Lowes twice and was able to move up my delivery date. That was until today June 7th when I lost all respect for Lowes. I got informed through a email and a call...
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2 comments
Anonymous
#1698834

It's not like you live in a small town. There are plenty of places to get a range.

Other big box stores like Menards could have delivered a range they had in stock the next day. You also have access to appliance stores like Warners' Stellian with a good selection of appliances available for fast delivery.

And you could also rent a truck and take one home if you really need it right now. Get off the internet go to another store and get a range to make your wife happy.

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Review
#1553982 Review #1553982 is a subjective opinion of poster.
Service
Lowes Home Delivery Service
Cons
  • Price
  • Did not listen
  • Lack of communtication
Reason of review
Problem with delivery
Preferred solution
There isn't one cause they can't or unable to do anything about it.

Lowes in Nacogdoches, Texas - They damaged my home & Furniture

had Lowe's bring me a new ice box when workers where bring it in they damaged my walls and a $250,000 dinning room set offered me only $3,000 to cover damage that won't even cover shipping to get my dinning room Furniture fix much less the two walls this happened almost 1 year ago . Fixing to fill in our court I think one year is long enough need to get everything fixed they also had me get a cost on the dinning room set cost me $2,000
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Review
#1500035 Review #1500035 is a subjective opinion of poster.
Service
Lowes Home Delivery Service
Reason of review
Problem with delivery
1.0
Details
Bought a refrigerator from Lowe’s and they delivered it My husband told them to take the doors off the refrigerator it would make it easier to take up the stairs but no they wouldn’t I also told them three times be careful of my hardwood flooors Well when they were...
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3 comments
Anonymous
#1613410

If those are the issues that your home presents then you should be understanding that not only are you requiring someone to do something that you wouldn't do but you are also the cause of the increased difficulty strain on said persons. If it's not a straight in and out job then do it yourself because then when you nick every single step going up your stairs then you'd understand.

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Review
#1416075 Review #1416075 is a subjective opinion of poster.
Service
Lowes Home Delivery Service
1.0
Details
I've always preferred Lowe's to their competitors but after this experience never again. I purchased a washer/dryer and setup to have them delivered through their delivery service contractor. The night before they called around 8pm with a delivery time frame between...
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Review
#1412815 Review #1412815 is a subjective opinion of poster.
Service
Lowes Home Delivery Service
Reason of review
Bad quality
I purchased a Lowe's a range online and according to their website, they were in stock. A few days later, Lowes called and said my range is scheduled to be delivered the next day. I took a day off at work to prepare for the new range to be delivered. Removed the old...
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Review
#1410621 Review #1410621 is a subjective opinion of poster.
Service
Lowes Home Delivery Service
Reason of review
Problem with delivery
Loss
$1200

Lowes in Fairborn, Ohio - Delivery sucks

3.0
Details
Showed up 4.5 hours late. Broke the refrigerator that was going from the houae to the garage. Put a 4" scratch in my front door. Told one guy about it. They got in the truck and left. No paperwork or anything. Also used VERY dirty gloves. This left black marks on the refrigerators and the front door that my wife had to clean off. Would not use them again!!!
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Review
#1305551 Review #1305551 is a subjective opinion of poster.
Service
Lowes Home Delivery Service
Reason of review
Bad quality

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Xpo delivery service for lowes sucks

1.0
Details
Ordered a fridge and was suppose to be delivered today. Waited around all day for them. Xpo called and kept pushing the delivery back and finally a no show. I called xpo and they said they could not get ahold of the driver . Finally recieved a call at 7 pm and they rescheduled for tomarrow and would not give me a time . Recieved robo call from xpo and the time is 330 to 530 . Not acceptable !!!!!!!!!!!!!!!!. Lowes is loosing a customer
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Review
#1303913 Review #1303913 is a subjective opinion of poster.
Service
Lowes Home Delivery Service
Reason of review
Bad quality