Product: Lowes Home Delivery Service Rating: 1 Star Clear all filters (10 of 21 reviews match)
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Lowes ruined my driveway

1.0
Details
Lowes was told not to let delivery truck come down my driveway to deliver 1,000lbs of goods that should have been brought down on the forklift the truck was carrying. Ground was rain-soaked. Instead they drove a 30,000# 10-wheeler down the driveway and caused $18,000. damage. Destroyed my driveway and do not respond to correspondence.
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Review
#1660819 Review #1660819 is a subjective opinion of poster.
Service
Lowes Home Delivery Service
Cons
  • Destroyed my driveway and are unresponsive
Reason of review
Property damage
Loss
$18
Preferred solution
Pay for driveway repair.
1.0
Details
Not that corporate hacks think customer complaints matter. All these arrogant *** understand are real and significant legal actions against them. I ordered an item which hasn't been delivered. Yet it shows on the carrier website that it was delivered. After reporting...
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1 comment
Anonymous
#1708406

Who was that carrier and how was it delivered? Do they claim it was delivered into your home or was it something someone like UPS left on your porch?

If it was something you had delivered to your porch have you even thought it could have been stolen off your porch? Porch theft of packages is frequently on the news and you may be looking at theft rather than fraud.

Review
#1569956 Review #1569956 is a subjective opinion of poster.
Service
Lowes Home Delivery Service
Reason of review
Poor customer service
Loss
$910
Preferred solution
Deliver product or service ordered
1.3
Details
So I purchased a range and a power cord on June 4th. I currently don't have a working range, I contacted Lowes twice and was able to move up my delivery date. That was until today June 7th when I lost all respect for Lowes. I got informed through a email and a call...
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2 comments
Anonymous
#1698834

It's not like you live in a small town. There are plenty of places to get a range.

Other big box stores like Menards could have delivered a range they had in stock the next day. You also have access to appliance stores like Warners' Stellian with a good selection of appliances available for fast delivery.

And you could also rent a truck and take one home if you really need it right now. Get off the internet go to another store and get a range to make your wife happy.

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Review
#1553982 Review #1553982 is a subjective opinion of poster.
Service
Lowes Home Delivery Service
Cons
  • Unable to solve problem
  • Lack of communtication
  • Showed no concern for my sitution
Reason of review
Problem with delivery
Preferred solution
There isn't one cause they can't or unable to do anything about it.
1.0
Details
Bought a refrigerator from Lowe’s and they delivered it My husband told them to take the doors off the refrigerator it would make it easier to take up the stairs but no they wouldn’t I also told them three times be careful of my hardwood flooors Well when they were...
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3 comments
Anonymous
#1613410

If those are the issues that your home presents then you should be understanding that not only are you requiring someone to do something that you wouldn't do but you are also the cause of the increased difficulty strain on said persons. If it's not a straight in and out job then do it yourself because then when you nick every single step going up your stairs then you'd understand.

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Review
#1416075 Review #1416075 is a subjective opinion of poster.
Service
Lowes Home Delivery Service
1.0
Details
I've always preferred Lowe's to their competitors but after this experience never again. I purchased a washer/dryer and setup to have them delivered through their delivery service contractor. The night before they called around 8pm with a delivery time frame between...
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Review
#1412815 Review #1412815 is a subjective opinion of poster.
Service
Lowes Home Delivery Service
Reason of review
Bad quality

Xpo delivery service for lowes sucks

1.0
Details
Ordered a fridge and was suppose to be delivered today. Waited around all day for them. Xpo called and kept pushing the delivery back and finally a no show. I called xpo and they said they could not get ahold of the driver . Finally recieved a call at 7 pm and they rescheduled for tomarrow and would not give me a time . Recieved robo call from xpo and the time is 330 to 530 . Not acceptable !!!!!!!!!!!!!!!!. Lowes is loosing a customer
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Review
#1303913 Review #1303913 is a subjective opinion of poster.
Service
Lowes Home Delivery Service
Reason of review
Bad quality
1.0
Details
We bought a new washer and dryer and they weren't able to deliver it until the following week, which was fine because it was after a big sale weekend so we weren't surprised. We went back a couple days later and bought a stove. They said they couldnt deliver it the...
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1 comment
Anonymous
#1499148

Stores should just quit delivering products and require that consumers arrange their own transportation for purchases. There are just too many things that can throw off a delivery schedule that are beyond the control of the store.

The biggest challenges are the consumers that aren't ready for their deliveries. For appliances the door openings may not be big enough. A path may need to be cleared through the house to get an appliance through. People waiting until their delivery is there to take the food out of their refrigerator.

And the list can go on and on. In a perfect world a store could give you an exact time your delivery would arrive but in the real world there are things beyond their control that cause delays.

Just think, have you ever been late to work or an event because of a traffic accident or congested roads? Not something you had planned on, but it just happens.

Review
#1278627 Review #1278627 is a subjective opinion of poster.
Service
Lowes Home Delivery Service
Reason of review
Problem with delivery

Lowes in Grand Rapids, Michigan - Incompetent from top to bottom

1.4
Details
Promised delivery on the 1st, never called and never showed, when we called they said 7 more days. Got my money back and they didn't even care. Bought washer at home depot and got it 3 days later. Lowes will be the next big box going bankrupt!
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Review
#1228762 Review #1228762 is a subjective opinion of poster.
Service
Lowes Home Delivery Service
Reason of review
Order processing issue
1.0
Details
Our lowes store is a total mess if you place an online order. We ordered an upright freezer last month. We received a delivery date and everything. The day came and we got no delivery. i called the next day and they had no record of our order. Turns out they cancelled...
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4 comments
Anonymous
#1461254

Ditto. But we were “lucky” enough to get a loaner washer.

It wouldn’t drain, so I diagnosed it based on error codes and past problem reviews with this particular brand. You would not believe what I found in the drain filter/coin trap....going to use the documentation as high and as viral as it takes.....a picture speaks a thousand words.

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Review
#1228319 Review #1228319 is a subjective opinion of poster.
Service
Lowes Home Delivery Service
Reason of review
Order processing issue

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts
1.0
Details
Placed an order with Lowes on-line for over $8.000.00 worth of appliances on 8-9-17. On 8-9 I get a call from the LakePark Store what I would like my order delivered we agree on a delivery date of 8-17-17. Got a call from the Lowes delivery company at &:50 am on...
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Review
#1102233 Review #1102233 is a subjective opinion of poster.
Service
Lowes Home Delivery Service
Cons
  • No communication between store
  • Delivery company and customer
Reason of review
Problem with delivery
Preferred solution
Full refund