MAny problems started with purchase: was set to pay during tax-free weekend but they didn't get necessary detail from installer so said would take projected savings off price of carpet when they put sale through. They messed that up & when I pointed it out, tried to mollify me by saying they'd give me $50 off next purchase - I had to point out that the savings was >$130 so that wasn't acceptable. Then kept putting me off about when they'd refund me the extra charge.
The installation: installer didn't call in 48hrs they claimed would (took 6 days even after I spoke w supervisor). When they finally did call, gave story of injured employee -reason they couldn't install for another 2 wks. So 3 wks wait for carpet order, now another 3 for install. Called Lowes to ask for another installer/earlier date. They called offering an install w 1/2 day's notice (due to a cancellation) but wasn't possible since that's not enough time to pack everything/prepare for install. Then after I had to follow up yet again, was offered a date that I accepted & verified w Lowes - altho' installer didn't return calls I left for them (a fact I told Lowes when verifying). I spent 1 1/2 days from that time packing & moving things then get call from Lowes the afternoon before the date telling me the install was cancelled bc I had "refused" their time slot (bull). Clearly, there was a problem w the installer but instead of owning it & trying to address it professionally, Jo Walsh of the install dept thought it a good idea to blame the customer & tell me "how it was going to be": that I would just have to wait for the original installer who could now not do the job for another 3 wks. !!!!!
These people are phenomenally unprofessional, incompetent and rude. I'd have to add idiotic and lacking in basic customer service skills as well (esp. since the asst. mgr I reported this to didn't even apologize, just agreed to refund my > $2 600 for the project).
Product or Service Mentioned: Lowes Installation.
Monetary Loss: $5.