I bought my appliance on Black Friday over the phone with the website. No one warned that the installation cost was $60 more than Home Depot.
Then they called and said that the installation service demanded $12 more for a fuel surcharge. The scheduling was to take place at a later phone call, but they were mostly unavailable to call me and impossible to phone (no phone number given out). They have to call you so it took weeks to coordinate. You must be at your home phone at 8 am the day of delivery.
Only then will they call and tell you the delivery time. Not the day before with a window of time. You cannot call them. If you don't answer the phone at 8 am, you are cancelled.
No Saturday deliveries and you are not told this in advance at the point of sale.
It has taken about 3 weeks and I just gave up and cancelled the order. This is no way to treat a customer.
Monetary Loss: $60.