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Lowes in Baltimore, Maryland - Sales person misinformed me of what installation means to them

I purchased a new washer, dryer and tray for washer at Lowes. I was told that they would be delivered and installed free of change. I am a single woman. When it was delivered the delivery person said that he would not install the tray for the washing. I called the store (California, MD) and asked them when they could get someone out to install the tray. I was told that I was responsible for that ... Of course, that had to be done before they could connect the washer ... The washer was now in the middle of my hall on second floor. I have to find a handyman who will install the tray so I can get the washer out of my hall. Oh, and they delivered it on Sunday ... Thanks Lowes for not informing me what would be required and what you would NOT do.
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Review
#291021 Review #291021 is a subjective opinion of poster.
Service
Lowes Installation
Loss
$909

LOWES taking advantage of a good thing

hardwood floors/stairs vs different colour in stairs.Get your act together Roha and Ljupco,NO i am NOT paying exta for the mistake you created.Customer service to many people and different people all the time.Just keep on passing the blame,if you dont wont to correct it just say so.Disappointed in Ljupco Dimovski you gave me your word that is would be fixed.Im still waiting,wont be going back to LOWES''This installation and mateials cost $16146.39 cash what a mistake.Should have done monthly then I could have stoped payment.Luka you should be ashamed off yourself for handling this like it is.
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2 comments
Anonymous
#408683

Your complaint is filled with grammatical errors and doesn't make much sense. All we know is you are disappointed and how much money you spent.

What's the issue here?

What is the process they are going through? Did you file a corporate complaint?

Anonymous
#408309

woo,wont be going to Lowes :?

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Review
#288375 Review #288375 is a subjective opinion of poster.
Service
Lowes Installation

Lowes in Livingston, New Jersey - Receipt problems and poor service

the lowe's home improvement store in whiteville nc has very poor customer service and a very unprofessional,unorganized, rude staff of employees.they refuse to validate items bought at their store even with the purchase receipt.they say that the receipt didn't exist.I even contacted the corporate office and lowes customer care.everyone please be very weary when purchasing from lowes,most definately the one in whiteville nc.they also have bogus contractors working for them that they send out to install and they lie and cheat which results in lowes paying them for installation and them charging me for installation too.THEY GET DOUBLE PAID!!!!!!!!!This is a rip off and they will never do work for me again and i will never purchase anything from them again,not even if they were the only store around.i would rather drive 500 miles to a store that had some employees with some respect for their customers and employees that had some sense.I am disgusted with this store.Home depot will definately be getting my business from now on.for those of you that shop lowes please be careful and good luck with being treated with any kind of respect and lets hope that you fair better with your purchases and receipts than i did!
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4 comments
Anonymous
#749224

It makes a lot of difference whether you are a woman or a man. Lowes is a very discriminating corporation (against women).., I did a little test to see if it was just me or if this was true.

Its true.

I had a male friend of mine make a return the same time I did. I was behind him in line...he had no problems.. I had the exact transaction and circumstances..... they did not accept my return.

There was a woman in line when we first got there...her's was also not accepted. they're ***

Anonymous
#718906

You are a *** ***

Anonymous
#680611

You are mistaken...I have had several installs from that store and they never or their installers never got paid twice. Shopping 500 miles from there sounds good for you and them given the current attitude and climate. Good luck going forwat d..lol :upset

Anonymous
#518048

total bs

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Review
#287653 Review #287653 is a subjective opinion of poster.
Service
Lowes Installation
Loss
$5

Lowes in Toronto, Ontario - Incomlete work and not satisified,has an excuse for every accoasion,does not honour custome satifica

I have had hard wood floor put in throught the house.I have 2 sets of stairs,the stain on one set is darker then the other.Now I have been fighting with Lowesstore #2631,contract #1245479,#1221936 to try and get it fixed.I guess the installation service are NOT guarnteed by LOWS warranty.Iv been blowen off serval times and a no show from there installer who is Ljupic Dimovski.I think they used up every excuss in the book NOT to complete their work.SO BEWARE CONSUMERS DO NOT GO TO LOWES,for anything if you can help it.I know I wont be,and yes still fighting with them.
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Review
#287370 Review #287370 is a subjective opinion of poster.
Service
Lowes Installation

Custom Vanity nightmare - Lowes 6 Mile Cypress Fort Myers

We purchased a custom vanity and counter top for our bathroom. We included Lowe's installation in the purchase. The contracted company came out to measure and access and said install would be easy. We then learned that Lowes would not install the unit we ordered from them. We tried to get someone else to install but they ran the other way when they learned it came from Lowes. We then asked Lowes to honor their contract and get someone out to install the vanity that had already been delivered. After talking to the GM he said he would see if we could get the install to happen. After 3 phone calls to the GM he said they could not install. So we have an empty bathroom that does not function and Lowe's is taking back a 2K unit they will not be able to use. Does this make any sense. I am having 50 women here this weekend and they will all see and empty bathroom and know that it is Lowe's fault. No more Lowes for me.
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3 comments
Anonymous
#398658

Did they give you a reason for not installing it. Lowes wouldn't and can't just back out.

At my store, we bend over backwards even on things that are not our fault to resolve for the customer. There has to be a reason.

Anonymous
#386746

One word: corporate.

That will help you immensely.

Anonymous
#386651

test

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Review
#279641 Review #279641 is a subjective opinion of poster.
Service
Lowes Installation
Loss
$2

Lowes in Bellevue, Nebraska - Lowe's used illegal aliens to install my carpet

And they didn't do a good job, either. We had to have them come out & fix their mistakes (the carpet didn't even make it to the wall in one spot). How do I know they were illegal? Because one left his wallet. No Driver's license. State ID card had one name, Mexican consular ID had a completely different name. Same picture. Lowe's claims they run ID checks - well, it was on the wrong person. And I doubt the guy had a SS# (an ITIN# is ridiculously easy to obtain). So far Lowe's is doing a major CMA dance. I wish I had thought to photo the ID's. They'll probably get away with it but dang, we're in a recession - there are plenty of legal unemployed folks who could use the work.
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3 comments
Anonymous
#1089024

they are using them in lexington ky. its shameful greed

Anonymous
#515760

I have harsh news, and it's unfortunate you were basically swindled.

The reason you found what you found, and were able to put 2 & 2 together is that ID verification is owned by your government. It scrambles behind closed doors to decide who qualifies & who doesn't based on thier own mistakes & greed. They WANT illegals to take these positions simply for THIER own gain, not for the people (especially the ones struggling against the already severely interrupted work system).. It helps keep money flowing into politician's pockets while destroying workmanship...and essentially bringing down educational quality, the job market,and disturbing the economical balances. THIS IS A HUGE FLAW IN OUR OWN GOVERNMENT (and i'm sure you know that).

Thank you for listening & understanding

Anonymous
#386373

:( BEST BUY also uses ILLEGAL ALIENS to do installation work for appliances.I was one who lost his job to these illegals.

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Review
#273602 Review #273602 is a subjective opinion of poster.
Service
Lowes Installation

Lowes -Bad Rug Purchase

We purchased a berber rug March 2011 that was advertised for HIGH TRAFFIC AREA. The area which it was installed is NOT a high traffic, a media room which is hardly used. It is fraying at the seems,has pulls and looks worn.We contacted Lowes and got the run around,they sent an inspector who alluded that we could hire him for a favorable review on our behalf. The manufacturer states they rug is fine based on this inspectors report. Lowe's will not stand behind the product. The store manager, Laurie Creek has not been helpful or apologetic. The warranty is not on the rug but on the installation which is not disclosed at time of purchase. We have a six months old rug that looks 10yrs old. I never expected this from Lowe's
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1 comment
Anonymous
#368500

Share a bit more, please. The inspector would have worked for a contracting service via the manufacturer.

He sounds like a theif - report him and he'll get fired. As to the seams and pulls, what is the scenario with that room? If there are pets (claws), moving of very heavy furniture or electric wheelchairs involved, you don't have a leg to stand on.

Your installer (Lowe's) warrants the installation, the carpet manufacturer warrants the product. That being said, unless there are other issues that aren't revealed here, then keep pushing.

Review
#272279 Review #272279 is a subjective opinion of poster.
Service
Lowes Installation

Lowes in Newark, New Jersey - Lowe's poor store assistance and customer service

This past weekend on Saturday 8/11/11 I visited the Lowe's store at 20 International Drive South in Flanders, NJ 07836. I wanted to purchase a new garage door, and told an associate my door was 9 feet wide and they showed me an Amarr door model 500 (#101073 9 x 7) (steel with insulation). They told me this was a standard size, which I was led to believe would work fine. I purchased the door for $314.00, and brought it home and began installation. When getting to the top section I realized my door was taller than my garage opening. I altered the door's panel to make it fit. It fits but doesn't work right. After some research I found out that I should have ordered a 6 foot 6 inch door that has 2 middle 18" panels. I was told I can't return the door because I altered the 1 panel. So now I am trying to order these 2 18 inch panels. Neither Amarr will talk with me, they say I need to deal with Lowes who I bought it from. When I called Lowe's in Flanders again, they said I can't order just 2 18" panels, that in fact I had to special order an entire new door (no return for original door). After a full week after submitting this complaint, they have not resolved my issue. I am stuck with a useless garage door.
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1 comment
Anonymous
#331681

9x7 is a standard door. Why didn't YOU take the time to measure the door before you bought it or install it.

Sounds like you cut the top panel. Why do you even think they would want it back? Take responsibility for YOUR mistake. Buying the new door is the correct thing to do as you would need to order three panels.

The two middle panels and the top one you "altered" Typically is costs more to order three replacement panels than to order a complete door. Unfortunately you just had an expensive learning experience: Measure before you buy>

Review
#256069 Review #256069 is a subjective opinion of poster.
Service
Lowes Installation
Loss
$310

Lowes in Palm Springs, California - Sales Specialist did not complete order.

I requested that Lowes install a security/screen door from a Sales Specialist on June 6, 2011. An installer came out to measure the door two days later. When the sales specialist called with the measurements, I told her that he measured for the wrong kind of installation. She said that she would send someone else out to re-measure. As of today, August 16, 2011, no one has come out. I have spoken with her and a supervisor and no one has taken care of this problem. I am appalled by the lack of professionalism and unreliability of such a large company. I will take my business elsewhere.
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1 comment
Anonymous
#425742

thats probably because you are a ***

Review
#255811 Review #255811 is a subjective opinion of poster.
Service
Lowes Installation

Lowes in Blaine, Minnesota - Carpet Pad Unavailable

I ordered carpet/padding from Lowes and was told it would be 10-12 days. I was shocked when they called within a week. I called my installer and agreed on a time for pick up and installation. The day of installation, he called to say carpet was in, padding was not. Therefore, I rearranged my house (which is tiny), slept in my living room and wasted my installer's day for NOTHING. Now, I have to put back the things I moved so I can function at home for two days before my installer can return. If you order carpet, be sure when they call to ask them if there is also padding to go with it...
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#252895 Review #252895 is a subjective opinion of poster.
Service
Lowes Installation