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Lowes in Seattle, Washington - Didn"t give me the correct cost of 2 countertops

i order countertops from the lakewood wa. lowes.the store associate gave me the total for the purchase,$2100.00 waited 3 weeks for installation, installer came and installed one countertop said his paper work only said one L shape counter. my counter is not L . it straight. long story short store associate only ordred one and now wants another approx $1000.00 for the other one as she forgot to add the square feet of both counters together. store associate says this is lowes cost. not happy at all. if i had know the real cost. i would have had an opprotunity to choose something else.
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4 comments
Anonymous
#792002

sounds like an honest mistake. why wouldn't you expect to pay for the actual item you wanted in the first place. did you not look at the drawing/quote and pricing prior to paying?

Anonymous
#760368

if the price seems to good..... you share some responsibility as well ..

you got what you paid for.. be more informed , it's always someone else's fault isn't it

Anonymous
#307601

didn't price seem a little low to you when you made the purchase? would have been more anywhere else, stop crying and pay for what you want, you can't be an ignorant consumer and expect to be rewarded for it.

you had to see a drawing and then were there for templating.

typical lowes customer.. i don't know anything abouit what I'm purchasing .i want compensation

Anonymous
#207280

Stand your ground, make them eat it. i work for LOWES the squeaky wheel gets greased.

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Review
#203862 Review #203862 is a subjective opinion of poster.
Service
Lowes Installation
My experience with Lowes' carpet installation was shocking and insulting to decent, honest people. Thankfully, I halted my purchase and will never buy carpet from Lowes. On a room that measured 11' 4" by 19' 4" (rounded up to 12' by 20' - 240 square...
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15 comments
Anonymous
#1318342

Same thing here. Way over on measurement. When Lowes runs a carpet special which

includes carpet, pad, move furniture, haul away old carpet at one low price - beware.

They recoup their money for all these extras by quoting more square feet than you really need!

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Review
#203111 Review #203111 is a subjective opinion of poster.
Service
Lowes Installation

Lowes of albemarle, nc

lowes contracted with us to install a fence in our yard sept 24&25. suppllies delivered on time. 1st installer called wanted to know how hard the soil was. he cancelled out. lowes called and said they could not do the job until oct. we asked them to cancel the job altogeather and we would get someone else. they said give us til 5:00pm. we did. they said the installer would be there fri 24th and tuesday 28th. installer showed at 12:30am & left 3:30pm burning up my outdoor socket, installing 14 poles only, said he had to leave because his daughter was calling from college and he had to be home. he assured us he would be back tuesday 28th and stay until finished. This morning he called and asked us if we had fixed the circuit that he blew out friday. we said no. he said he could not come back because he was backed up on his work and would be here wednesday to finish. in the mean time lowes has charged me for materials and labor that i have not received. their claim of professional service is anything but! will never use them again for any installation. i feel they lied to us just to keep the contract.
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Review
#200377 Review #200377 is a subjective opinion of poster.
Service
Lowes Installation

Lowes in Sioux City, Iowa - Lowe's Installers less than qualfied, bottom of barrel.

My wife and I had Lowes installer install carpeting and laminate flooring. First, when he finished the carpet he left the vents out. I asked about it and he said "they're in the closet" implying for me to finish the work. Big problem with laminate.....after installation noticed floor buckling. Lowes confirmed we had an unlevel floor. Installer "claimed" he told us and we let him install anyway.....cmon!!! We confronted Lowes with our install agreement which read "floor level, yes"......after telling them that they offered us 500 dollars....load of garbage. Install manager lied and tried to cover up....Store Manager was just as bad and seemed to give a little every time we didnt back down...........Instead of 100 percent guarantee......they will see what you will settle for. We have stopped all contact with the Sioux City, IA Lowes and have started legal action.
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Review
#200071 Review #200071 is a subjective opinion of poster.
Service
Lowes Installation
Loss
$5000
Don't believe for a minute Lowe's Installation Satisfaction Guarantee. It is absolutely nonsense. We lived in a rural area of Arkansas where Lowe's was the only store that offered building materials at a reasonable price (so we thought). We contracted...
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9 comments
Anonymous
#195996

I have recently watched Mike Holmes and I would like to say thank-you. He is very informative and to the point. I would recommend him to any person who would like some insightful truth when it comes to home improvements.

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Review
#198680 Review #198680 is a subjective opinion of poster.
Service
Lowes Installation

Lowes in Newberry, South Carolina - Item purchased 7-29-10. Arrived and was in store since 8-12-10.

My product was in the store since 8-12-2010. No one contacted me or advised me that it was in, my contractor was finished and gone so I had to bear the cost of having it installed. When I checked on it, the product was in the store and no one could explain why I was not contacted. I am very disgruntled at this act of noncommunication, and Lowe's Incorporated shpould bear the cost of the installation of my appliance. To date, I have not had a response from them since I picked up my appliance on my own as i told them I would, just that they did not contact me a promised.
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Review
#196021 Review #196021 is a subjective opinion of poster.
Service
Lowes Installation

Lowes Gaithersburg Maryland Does Not Care About Their Customers

I would avoid dealing with this Lowes and possibly the entire company in general if the procedures followed by this store are indicative of company policy. After purchasing a dishwasher with installation, we noticed about 2 days later that water was leaking from under the dishwasher and on to our brand new hardwood floors. Since Lowes outsources their installations to subcontractors to insulate themselves from having to deal with installation issues, I was immediately put in the middle of their blame game. They went back and forth between blaming the manufacturer, the installer, back to the manufacturer and that is where we stand now. As each day goes by, the water under my hardwood floor continues to damage and Lowes could not care less. They keep stating it is an insurance issue, I disagree. It is a Lowes issue. The right thing for them to do is to fix this now month old problem and let the lawyers and insurance companies sort out who is going to pay for it. I will never buy a single thing from this chain again. I would advise you to avoid their installation services because if something goes wrong, you are going to be in for a lot of needless headaches.
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1 comment
Anonymous
#177688

You need to contact your insurance company and they will get it fixed. Then they will Sue lowes on your behalf to cover the costs they paid out. Also contact your states Better Business Bureau they will get on Lowes ***.

Review
#194500 Review #194500 is a subjective opinion of poster.
Service
Lowes Installation
Loss
$2500

Lowes in Tulsa, Oklahoma - Tired of Interruptions

This may sound like a silly complaint, but my father is currently adding on to his house and updating certain rooms. My boyfriend and I plan on eventually buying the home, so we think it's important that I participate in a lot of the cosmetic decisions. Every time we go to Lowe's, which is just down the street from us so its really about location, the employees constantly talk over me, ignore me or interrupt me while I'm speaking. I'm aware that I look young, but employees should probably avoid treating their customers as if they were ignorant children. When I say an attic vent is located on the West wall, I mean it is on the West wall and I did NOT mean the East wall. I know my directions, I've lived in this city for most of my life. And I believe that I do know which metal best matches our appliances in the bathroom, and I do not believe these employees who have never seen the house know better. If I'm trying to cut the wrong wire, then by all means, jump in and stop me from killing us, but if I'm trying to have a conversation with my father about cosmetic features of a home, then butt out. Seriously, you would think that employees would understand that I have the final say. I will do things myself before I let them ever come into my home again. Honestly, even the window installation was terrible. The men practically yelled at me because my father chose an ignorant contractor. I quit.
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Review
#193640 Review #193640 is a subjective opinion of poster.
Service
Lowes Installation
DO NOT GET YOUR KITCHEN CABINETS HERE! Lowes is HORRIBLE for installing kitchen cabinets! When my husband and I first sat down with the customer rep to re-design our kitchen he was extremly friendly and made us feel very comfortable. He gave us loads of advice on what...
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2 comments
Anonymous
#421300

I'm installing a kitchen as we speak and the designer must have had a rubber tape measure

:p

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Review
#193198 Review #193198 is a subjective opinion of poster.
Service
Lowes Installation
We spoke to 2 Lowe's higher ups making sure that a dryer we order would be installed and side vented by their installation crew. Called the national line and were assured this was the case. The national person put us in touch with the manager of the local store....
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1 comment
Anonymous
#171178

The problem isn't bait and switch, but the installers themselves. Truth be told, all Lowe's installers are private contractors hired by the company.

When I say hired, it's more accurate to say given jobs. Lowe's doesn't pay them directly.

In any case while the store and home office may have said yes they'd install it, the installer themselves may have had policies against it. Call the customer support line and leave a note about this, and see if they can find a different installer.

Review
#190132 Review #190132 is a subjective opinion of poster.
Service
Lowes Installation
Loss
$150