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Lowes And The Dangereous Safety Gates

Lowes And The Dangereous Safety Gates
In July of 2008 we purchased vinyl fencing and gates to surround and protect our in ground swimming pool. The gates failed within a few months (Broke apart) and the installer returned and glued them back together. (See the video on Youtube.com of the gates breaking) Shortly thereafter the gates broke apart again. We contacted the local Lowes (Latham, New York) in the spring of 2009 and they said the installer would return to repair the gates. After repeated telephone calls and trips to the Lowes store the installer was schedule to repair the gates on July 9, 2009. He was a no show. At the end of July of 2009 my wife was again in the local Lowes and was approached by an installation person. "Are the repairs done" she asked. "No" replied my wife " the installer did not show." My wife than informed her that it did not matter now as it was too late to open the pool for this year and to just get the installer there when they could. The installer showed up in late September of 2009 to make the gate repairs. The backyard and swimming pool remained closed for the entire season of 2009 because of the broken gates. The gates failed again shortly after the repair and in the spring of 2010 we again approached Lowes requesting they fixed the faulty safety gates. They acted surprised that the gates were again broken. I informed them that I had checked the Internet and others were having the same problems with the vinyl gates. They assured me that the problem would be taken care of immediately! A little upset I contacted the local building department and requested they look at the installation and the product they were selling to protect an in ground swimming pool. The building inspector examined the product and installation and informed me to keep the backyard and pool covered and closed as the gates and fencing were: 1) Of questionable quality to be used as safety gates; 2) gates opened in the wrong direction; 3) the gates were not self-closing; 4) latches did not meet code; 5) and the fence was installed too high from the ground, all in direct violation of New York State Building Code and illegal! Armed with this new information I confronted Lowes installation staff when they again came to my home. The following question and answer transpired between LOWES employee G####, The Installation Supervisor, and John Thornton: MR. THORNTON: "I'm going to ask you a question – how would you like having your kids living on this street with fu##### gates like this with an in ground pool? You would be scared sh##less wouldn't you." GLENN: "Yep" MR. THORNTON: "I've been living like this for almost two years…" (Transcribed from tape recording of this conversation) They agreed to have the installer remove the defective product and reinstall the product correctly to meet building codes. This was finally accomplished in late May of 2010. I than requested that Lowes reimburse us for the loss of our backyard and swimming pool for the year of 2009. Lowes informed me that my wife told them in 2009 that she was not going to open the pool anyway (they had two witnesses to this statement) and I suffered no loss. They offered $500 dollars because I was a good customer after dictating to me the fine points of "contract law." Note: They also informed me that I could not use the audiotapes of their admission of liability and shabby workmanship because they "did not give me permission to tape them." The tape recordings contain admissions that the product used was questionable, installed improperly, and in violation of State law. They also include the installer stating the gates were junk and breaking at most installations he had done and he was tired of fixing them. I can understand why they would not like to have anyone hear the tapes! As an aside, my wife had paid a local pool company a $50.00 deposit to open the pool and clean the decking in May of 2009, a deposit we lost because the pool could not be opened. I refused the $500.00 and left the local Lowe's as I do not intend to allow a company to hide behind "contract law" after the "circus" that occurred at my home. I intend to seek legal relief and expose the "Lowes Shuffle" for what it really is to would be customers.
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3 comments
Anonymous
#178321

This matter has been settled by Lowes

Anonymous
#150381

Afraid your screwed due. You are not a business so therefore you are not entitled to any relief or recover of lost monies because you couldn't "open" your pool.

Also you are probably lucky that they haven't arrested you concerning the tape. It is illegal to record a conversation without the other party's consent.

If I were you I'd take the $500 and run. You might need it as bail money.

Anonymous
#150037

All this drama over a *** swimming pool gate that you bought on the cheap to save as much money as you could. Yea, Lowes sucks but it would have been nice if one night you had sleep-walked through your own yard and past the broken gate and fallen into your pool and drowned in it.

You would have saved us all the trouble of reading your *** post. What a whiney, stuck-up, useless prat.

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Review
#184444 Review #184444 is a subjective opinion of poster.
Service
Lowes Installation
My husband and I ordered carpet for our house on Sunday, April 4, 2010, at the Lowe's store in Bloomington, Indiana. We were pleased with our purchase and with Paul Bray, who took our order. On or around April 15, we were told that our carpet would be installed on...
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2 comments
jeff.zaun
#214960

If it is a special order carpet it doesnt even go to the store. It goes straight to the installer.

So your husbands student's story seems fishy.

Other than that. I am very sorry about the issue and I know paul and I want you to know that I am sure he did everything he could.

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Review
#184116 Review #184116 is a subjective opinion of poster.
Service
Lowes Installation
Loss
$3000

Lowes in Jamestown, Tennessee - No Hardware for Shower Door

Upon purchasing a shower door, we noticed during the sale that the packaging had been opened; however, the sales associate assured us that the package was just torn, not opened. We purchased the door and traveled 45 miles (one-way) to install...when the box was opened there was a pack of screws that did not match the enclosed instructions...we attempted to install the door and was not able to use the enclosed hardware. I called Lowe's and they said to bring the receipt and they would take the hardware out of another box, so we could finish our installation. Went to Lowe's and they gave me the hardware. The point is: when they take parts from another boxed item, they do not replace the missing items. Which causes more problems for the next customer, that is buying the same product. This has happened more than 6 times since 2009; also, this is an extra expense for the customer and requires longer time on the job site.
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Review
#183179 Review #183179 is a subjective opinion of poster.
Service
Lowes Installation
i put 2 shoe racks and a 4 inch spade shovel in my cart, went into lawn and garden to get some flowers, none inside so i go outside to find them. no flowers that i want, so i start to go inside and realized i didnt have my wallet. I was about 25 feet from my car so i...
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5 comments
Anonymous
#143836

I have yet to see or read any comment of complaint or praise from anyone who is not afraid of speaking their small minds as long as they do not have to put their names to the comments. Lots of hot air but no guts.

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Review
#180362 Review #180362 is a subjective opinion of poster.
Service
Lowes Installation
After buying my home I went to Lowe's in Lubbock, TX. to spend some serious money on new washer/dryer, dishwasher, refrigerator, custom oak blinds, french doors, glass storm door and more. I could find nobody to assist me in the appliance or door area. When I...
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13 comments
Anonymous
#1317079

I work at lowes for 18 years I can't get any help from them in their department every time customers ask for help I tried to help from them seem I can get any help from them they to selfish to help customers lowes need to improve their skills start by helping customers this don't make any sense they i can't help their customers

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Review
#179054 Review #179054 is a subjective opinion of poster.
Service
Lowes Installation
I have had the worst experience with Lowes of any store I have dealt with ever. Specifically I am dealing with the Lowes in Memphis, TN on Winchester. I went to the store looking for a refrigerator and they convinced me that a Bosch Linea cabinet depth fridge was an...
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1 comment
Anonymous
#123857

sorry ur having such a problem i work in delivery for lowes in nashville and what ur describing is not lowes policy that we do our team always makes sure the customers appliance is level and in good working order and never or try our hardest to never damage a customers home and if we have the unit in stock it goes out the next day no question sounds like ur just dealing with one bad store not all r like that

Review
#173499 Review #173499 is a subjective opinion of poster.
Service
Lowes Installation
We paid Lowe's to install a rather large tile job in our home after we expereinced a toilet back-up and flood. Neeldess to say, after 4 months the tiles began popping up as the temperature changed outside. All of the tiles on the whole job are now either loose or...
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1 comment
Anonymous
#119340

I suggest more fiber in your diet in the future to prevent these horrible backups. By the way, if you back your car into a tree and the bumper falls off, its not the autoworkers fault ***!!!

Review
#171870 Review #171870 is a subjective opinion of poster.
Service
Lowes Installation
Loss
$10
We bought a new door from Lowes-it leaked. We had one of their techs come out and check it, he said it was water running under a factory made adjustable strip, not installation fault. He adjusted it as best he could-but said would still leak a bit(on our brand new...
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1 comment
Anonymous
#102078

Have a complaint?

Contact Lowe's CEO Robert Niblock directly at his home.

What a guy!

www.lowesceo.com

:(

Review
#166947 Review #166947 is a subjective opinion of poster.
Service
Lowes Installation

Lowes completely screwed up my orders more than once.

I ordered a dishwasher on-line from Lowes just before Christmas of 2008. It was to be delivered in about 7-10 business days. After 2 weeks went by and no dishwasher, I called to inquire. I was told it was being shipped that day and I should have it within the next 24 hours. 2 days later I still had no dishwasher, so I called again. After repeating this multiple times, they figured out that there was an error with the way the on-line system processed the order. I was credited for the charge, rebilled the same amount, and given a different dishwasher that was in stock. They put me down for delivery, but not installation (as I requested), so I then had to find someone who could install it for me. Here we are a year later and the dishwasher that I never received is still showing on my account as being shipped to my house. I found this out because I was trying to order a garbage disposal on-line and was declined the ability to purchase it on my Lowes card because my payment was 12 days late (apparently grace periods are a thing of the past). When I called to inquire about the issue, I spent close to an hour on the phone (between hold and dealing with someone who didn't have a clue what he was doing), and was eventually disconnected while on hold. I e-mailed their customer service department about the situation and was told I would need to call and speak directly to customer service. I told them I tried that. I'm DONE with Lowes!
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Review
#166750 Review #166750 is a subjective opinion of poster.
Service
Lowes Installation
Loss
$200
Had a tile floor installed by Lowes and the installation was very bad. Lowes gave us a very hard time to fix the problem and after one year they refunded some of our money. Numerous tiles were not level, grout was not installed correct and some tiles are loose. Make...
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10 comments
Anonymous
#412911

maybe someone needs to figure out that a company like Lowe's is not set up to do jobs right. They are not accountable for their subs the way a local store is. www.chooseacoop.com

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Review
#160008 Review #160008 is a subjective opinion of poster.
Service
Lowes Installation
Loss
$25000