Product: Lowes Installation Clear all filters (216 of 216 reviews match)
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I ordered an exterior door with 'professional' installation. They ordered the wrong door, the installer (Ron Grub) arrived late, unprepared, and left early with job unfinished for first install appt. Was a no-show no-call for the second appt. Forgot parts on...
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1 comment
Anonymous
#35296

yes, as a Lowe's man, I do have to say that virtually all of our installers fall into this category. I know there are indeed a few good ones out there, but they are indeed few and far between.

And sadly, this is not just a Lowe's problem.

You see, Lowe's, Home depot, and all the others contract out for their installation services, and unfortunately, if these guys were the "cream of the crop", so to speak, they would not have to do install jobs for ANY of the big blue or orange box stores, they would have PLENTY of individual jobs lined up if only from word of mouth. I know as a Lowe's person myself, I would have second thoughts about any of these guys coming into my home, and if you use them, do not be afraid to ask for their credentials when you greet them at your door, you might be surprised what you're told by them.

Review
#135778 Review #135778 is a subjective opinion of poster.
Service
Lowes Installation
2 years ago I had Lowe's install a pvc fence. They would not let me have a picture of the drawing. They only ordered for 3 sides because one side was my neighbors wood fence and we told them several times we were not tying onto theirs-ours was all white. The...
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3 comments
Anonymous
#235473

I work in the tax industry, yes employeers receive tax credit for hiring ex-felons, cash welfare, adfc, and vets. It is the governments way of turning that "ex" into a productive person in society and making tax money off of them rather than paying for their benifits or reoccuring crimes. MANY employeers will choose to hire a person just for this credit, which is pretty large. In my experience, grocery store take the most advantage of the ex offender credit because they tend to get just enough work hours completed to qualify for the credit before they quit or are fired.

Get an edication before you post ignorant comments.

As for the fencing, you need to file the incident with the Better Business Bureau. They will open a claim and most businesses will handle the matter quickly because they dont want a negative report on their business file.

Sorry for your poor experience, our Lowes has done work at my business and home and has gret themselves and their contracted partners have been very professional.

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Review
#134558 Review #134558 is a subjective opinion of poster.
Service
Lowes Installation
Loss
$4500
I contracted with Lowe's in 2005 to install my roof. They not only failed to properly install my roof but have to date failed to make any attempts to make me whole. As a result of their lack of oversight (they hired contractors without first checking their...
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Review
#132227 Review #132227 is a subjective opinion of poster.
Service
Lowes Installation

Lowes in Highland Mills, New York - Shady Advertising on Lowe's Installation & Delivery Service

I recently visited Lowes in Newton NJ (twice) to purchase a dishwasher and over the range microwave. I work in the corporate office for a rather large retailer and frankly, I am shocked at the service I received! Lowes latest commercials "suggest" that they will deliver, install and remove an existing appliance from your home for free. On two separate occasions I attempted to make two large appliance purchases. I was going to be charged for two separate installations - no deal was willing to be made because "I was not spending enough money" and the purchases could not be combined. My second attempt, I requested that one be installed and one be delivered. Again hit with not 2 but 3 separate fees. Installation Fee, Delivery Fee and I had to buy an installation kit - whether or not I really needed it. Again no deal could be made because I was not spending the threshold amount of money. When I told the associate that I was re-modeling my entire house and would go to another retailer - the associate had no problem with me leaving the store and didnt even attempt to contact a manger to see what could be done.
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3 comments
Anonymous
#25798

nothing is free, stop trying to get everything for free, leaches, complain complain and lie to get any discount. no wonder our civilization is so screwed up. everyone is trying to take advantage or say I'll go elsewhere, thinking everyone is going to give them the world.

Anonymous
#25058

Hey....where's the *** who signs in as Lowes Knows with his "lawsuits" one line comment on this one? Seems like that is his "catchphrase" in this forum. Just remember, he's just a pissed off ex-employee no doubt who can think of nothing meaningful to say.

Anonymous
#20452

That wasn't my experience. I bought a new refrigerator last Friday night before the store closed and I was happy to be told my new refrigerator would be delivered Sunday AM as I asked.

It showed up, nice guys hooked it up and removed the old one. I'd buy again.

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Review
#125792 Review #125792 is a subjective opinion of poster.
Service
Lowes Installation

Lowes has worst delivery, customer service!

We purchased a refrigerator, dishwasher and range from Lowes and it took two months to have appliances that work. They showed up on a day we weren't expecting them then rudely rushed us through getting ready for the installation. The dishwasher didn't work, the range was a floor model that wasn't leveled, there was no manual, no broiler, had bad nicks, the burners did not work and it tipped forward! The installers never tested anything. Every time we called the store we got someone different who didn't know the story, passed it on to someone else, NEVER returned calls. We now have three appliances from three different stores. We will NEVER buy from Lowes again!
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2 comments
Anonymous
#53390

Tell me about it...

www.lowesceo.com

Anonymous
#24660

www.lowes-lawsuits.com

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Review
#122434 Review #122434 is a subjective opinion of poster.
Service
Lowes Installation
Loss
$2800

Lowes in Elkins Park, Pennsylvania - Thanks Lowe's, still no back door after 5 months

We first went to Lowe's to purchase the back door to our house in November. Multiple incorrect doors were ordered over the course of months, with no apology. Three weeks ago, we finally picked up what we thought was the correct door, and again, it was incorrect-swung the wrong direction which made it impossible to use. During this time, we have had no back door to our house, causing our heating bills to be huge and restricting access to our backyard. Three weeks ago, I spent an entire day on the phone w/Lowe's trying to reach someone who could help. Finally, the store manager agreed to give us the door and installation for free. The next week, someone came out to measure the door. Just today, we were told that we are going to be charged $325 because the person who measured the door figured out that the installation is going to be more complex. How they just figured this out today after working with us since November is difficult to understand. I spoke again with the store manager today, as did my husband. My husband was told that given the number of mistakes that have been made on our account, the door has been very expensive for Lowe's so we should understand that they need to charge us. It is not our fault that mistakes have been made, why should we be penalized? In addition, today, the store manager told me that he never agreed that the door would be free (not true). Finally, when I asked the manager if I could speak to his supervisor, he said that his supervisor is not available. When I asked what his protocol is when there is a customer service emergency and his supervisor is not around, he said that there is no one else to contact, no emergency number, etc. I ended up calling the Lowe's customer service line and speaking to a supervisor, who told me that someone from corporate will be calling me within the next 24 hrs. Given that it has been since November that we started this process, I spent all day on this three weeks ago, and still we have no door, and now are being charged the same amount we were quoted at the beginning but five months later have no door -- I am not hopeful. I am getting nowhere. Ijust filed this complaint with the Better Business Bureau and am hoping they can help me.
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Review
#117823 Review #117823 is a subjective opinion of poster.
Service
Lowes Installation
Loss
$350