Product: Lowes Installation Clear all filters (214 of 214 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
I contracted with Lowe's in 2005 to install my roof. They not only failed to properly install my roof but have to date failed to make any attempts to make me whole. As a result of their lack of oversight (they hired contractors without first checking their...
View full review
Review
#132227 Review #132227 is a subjective opinion of poster.
Service
Lowes Installation

Lowes - Shady Advertising on Lowe's Installation & Delivery Service

I recently visited Lowes in Newton NJ (twice) to purchase a dishwasher and over the range microwave. I work in the corporate office for a rather large retailer and frankly, I am shocked at the service I received! Lowes latest commercials "suggest" that they will deliver, install and remove an existing appliance from your home for free. On two separate occasions I attempted to make two large appliance purchases. I was going to be charged for two separate installations - no deal was willing to be made because "I was not spending enough money" and the purchases could not be combined. My second attempt, I requested that one be installed and one be delivered. Again hit with not 2 but 3 separate fees. Installation Fee, Delivery Fee and I had to buy an installation kit - whether or not I really needed it. Again no deal could be made because I was not spending the threshold amount of money. When I told the associate that I was re-modeling my entire house and would go to another retailer - the associate had no problem with me leaving the store and didnt even attempt to contact a manger to see what could be done.
View full review
3 comments
Review
#125792 Review #125792 is a subjective opinion of poster.
Service
Lowes Installation
We purchased a refrigerator, dishwasher and range from Lowes and it took two months to have appliances that work. They showed up on a day we weren't expecting them then rudely rushed us through getting ready for the installation. The dishwasher didn't work, the...
View full review
2 comments
Anonymous
#53390

Tell me about it... www.lowesceo.com

Review
#122434 Review #122434 is a subjective opinion of poster.
Service
Lowes Installation
Loss
$2800

Lowes - Thanks Lowe's, still no back door after 5 months

We first went to Lowe's to purchase the back door to our house in November. Multiple incorrect doors were ordered over the course of months, with no apology. Three weeks ago, we finally picked up what we thought was the correct door, and again, it was incorrect-swung the wrong direction which made it impossible to use. During this time, we have had no back door to our house, causing our heating bills to be huge and restricting access to our backyard. Three weeks ago, I spent an entire day on the phone w/Lowe's trying to reach someone who could help. Finally, the store manager agreed to give us the door and installation for free. The next week, someone came out to measure the door. Just today, we were told that we are going to be charged $325 because the person who measured the door figured out that the installation is going to be more complex. How they just figured this out today after working with us since November is difficult to understand. I spoke again with the store manager today, as did my husband. My husband was told that given the number of mistakes that have been made on our account, the door has been very expensive for Lowe's so we should understand that they need to charge us. It is not our fault that mistakes have been made, why should we be penalized? In addition, today, the store manager told me that he never agreed that the door would be free (not true). Finally, when I asked the manager if I could speak to his supervisor, he said that his supervisor is not available. When I asked what his protocol is when there is a customer service emergency and his supervisor is not around, he said that there is no one else to contact, no emergency number, etc. I ended up calling the Lowe's customer service line and speaking to a supervisor, who told me that someone from corporate will be calling me within the next 24 hrs. Given that it has been since November that we started this process, I spent all day on this three weeks ago, and still we have no door, and now are being charged the same amount we were quoted at the beginning but five months later have no door -- I am not hopeful. I am getting nowhere. Ijust filed this complaint with the Better Business Bureau and am hoping they can help me.
View full review
Review
#117823 Review #117823 is a subjective opinion of poster.
Service
Lowes Installation
Loss
$350