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Lowes - Poor Customer Service with Install Department

2.8
Details
ORDERED CUSTOM SHADES FROM LOWES IN MILFORD. RECEIVED PHONE CALL COMING TO MEASURE NEXT TUESDAY. CALL CAME IN ON WEDNESDAY OR THURSDAY. I COMMENTED AND SAID GREAT, I DID NOT EXPECT IT SO SOON. NEXT TUESDAY WAITED THE TWO HOUR WAIT PERIOD AND FINALLY CALLED THE INSTALLER, DENNIS, AND HE SAID THERE WAS A MISUNDERSTANDING. APPOINTMENT WAS FOR THE FOLLOWING TUESDAY. THE FOLLOWING TUESDAY THE INSTALLER CAME TO MEASURE (NOT DENNIS) 1-1/2 HOURS LATE TO MEASURE FOR SHADES. DENNIS IS THE BOSS I WAS TOLD BY THE MEASURER. SHADES CAME IN AND WERE INSTALLED ON 23RD OF DECEMBER. NICE GUY AND PERSONABLE (SAME ONE WHO MEASURED). INSTALLED SHADES IN LESS THAN AN HOUR. GAVE HIM A GENEROUS TIP AND HE LEFT. APPROX. 3 DAYS LATER ONE SHADE FELL OFF FROM THE BRACKETS. (I WAS NOT PRESENT, DO NOT LIVE THERE AS YET). MY CONTRACTOR WAS THERE WHEN IT FELL OFF THE WINDOW. CALLED DENNIS-OWNER AND LEFT MESSAGE TO CALL ME AT HOME (WHERE I LIVE). NO RETURN PHONE CALL. WAITED TWO DAYS AND THEN CALLED LOWE'S TO COMPLAIN. THEY SAID THEY KNEW ABOUT IT AND WOULD RECEIVE A CALL FROM THE OWNER OF THE COMPANY (DENNIS). NO CALL. CALLED DENNIS AND HE SAID HE CALLED ME AND LEFT ME A LENGTHY MESSAGE. NEVER RECEIVED IT. FOUND OUT HE CALLED ME ON MY CELL PHONE WHICH I ONLY USE FOR EMERGENCY PURPOSES. I HAD PREVIOUSLY ASKED HIM TO CALL ME AT MY HOME NUMBER AND LEFT IT FOR HIM. I REQUESTED THAT SOMEONE COME OUT THE NEXT DAY TO FIX THE SHADE, HE SAID "OH NO, NOONE IS COMING OUT TOMORROW".. I THEN LOST IT AND TOLD HIM THIS WAS THE 3RD DAY THIS SHADE WAS DOWN. HE SAID THAT SOMEONE HAD TO HAVE TAMPERED WITH IT BECAUSE ONCE A SHADE IS UP, IT'S UP. I TOLD HIM I WAS REPORTING HIM TO LOWE'S AND HUNG UP ON HIM. THIS IS THE 4TH DAY AND I AM STILL WAITING FOR SOMEONE FROM LOWE'S TO CALL ME. I JUST GOT OFF THE PHONE WITH THE INSTALL DEPARTMENT OF LOWE'S (NO ONE FROM LOWE'S EVER CALLED ME). THEY SAID THAT THEY WERE ON THE PHONE WITH DENNIS AND THAT DENNIS WAS TRYING TO SET UP AN APPOINTMENT AS WE WERE SPEAKING. MIGHT I ADD THAT IT WOULD TAKE AT LEAST 1 MINUTE OR LESS TO SCREW THESE BRACKETS IN. (ELECTRIC SCREWDRIVER) BUT IT IS TAKING HIM 4-5 DAYS FOR HIM TO GET SOMEONE OUT TO MY HOUSE????????? DOES THIS MAKE SENSE, IS IT RIGHT? VERY POOR CUSTOMER SERVICE ON THE PART OF THE OWNER OF THIS INSTALLATION COMPANY. I HAVE JUST RENOVATED MY ENTIRE NEW CONDO AND SPENT THOUSANDS OF DOLLARS AT LOWE'S IN MILFORD. RECORDS CAN BE CHECKED. ALL NEW APPLIANCES, BACK SPLASH AS WELL AS MANY OTHER ITEMS NEEDED TO RENOVATE AND THIS IS HOW I AM TREATED. NEVER AGAIN. I SHOULD HAVE STAYED WITH JC PENNY FOR MY CUSTOM SHADES. VERY VERY POOR CUSTOMER SERVICE.
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Review
#760889 Review #760889 is a subjective opinion of poster.
Service
Lowes Installation
Pros
  • Sales associates
  • Products and their cashiers
Cons
  • How they have handled this situation
  • Terrible customer service
  • Bad service
Reason of review
Poor customer service
Loss
$150
Tags
  • Customer Care Not Helpful
1.6
Details
We have had very bad experience with canyon country Lowes location. we went to store on 11/9/2015 and ordered 1 blind, 2 roman shades and 2 solar shades. it cost us about $2350. thy said first they will send somebody to measure the windows. after a week the measurement...
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Review
#754280 Review #754280 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service
Loss
$2400
Preferred solution
Deliver product or service ordered
They hire subcontractors who do not call to let you know when they will be scheduling your installation. It took multiple calls to my "project manager" to even get it scheduled (over a 2 week period) When it was finally installed they left the white tags at the bottom...
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1 comment
Anonymous
#1627681

Lowes sold my fence install to a third party contractor that, did a *** job!! They never corrected the error of 1. Lowes- employee -missed measured. The asst. mgr. at 0740 she...

Review
#752813 Review #752813 is a subjective opinion of poster.
Service
Lowes Installation
Cons
  • Dealing with staff
  • Workers in rush do not take pride in work
  • Customer service received
Reason of review
Not as described/ advertised
Loss
$300
Preferred solution
Price reduction
Tags
  • Fence Install
  • Customer Care Not Helpful
I can see why they are in big trouble. After two blotched Installation jobs from a store in Estero, Florida, they should be out of business. A *** company that hires enept contractors, does sloppy work, destroys your home, refuses to refund your money should be out of...
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2 comments
Anonymous
#1078932

That's why it is always best to hire your own contractor. That way you can check references and deal directly with the contractor rather than going through a 3rd party.

Review
#751504 Review #751504 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Bad quality
3.0
Details
We had Lowes install our new kitchen granite countertops in their new countertops in our 2 1/2 bathrooms. When the installers came to install the countertops the kitchen countertops fit and looked outstanding. However, the bathroom countertops were apparently measured...
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1 comment
Anonymous
#1078080

Yikes...you always want to have someone at the home when anyone is doing work, or even paid to clean the house..always....just too much could go wrong, stolen, gone through et...

Review
#743064 Review #743064 is a subjective opinion of poster.
Service
Lowes Installation
Pros
  • That i did get the discount
Cons
  • Problem solving skills
Reason of review
Poor customer service
Loss
$145000
Preferred solution
Full refund
2.0
Details
Four months ago I hired Lowes to install windows at my residence. The windows are still unfinished as of today. Four months ago I hired Lowes to install windows at my residence. The windows are still unfinished as of today. The installer came by on the date agreed to...
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1 comment
Anonymous
#1098080

I am curious to know the result of this situation as I am ready to begin a similar project in East Peoria.

Review
#739091 Review #739091 is a subjective opinion of poster.
Service
Lowes Installation
Cons
  • Getting the run around from the customer service office
Reason of review
Order processing issue
Loss
$1500
Lowes informed me that I should expect a call from the installer between 8-10 a.m. The installer called at 8:10 a.m. As soon as I received the message (8:20 a.m.), I called the installer and he said that I was supposed to be his first job, but since I didn't return his...
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Review
#736960 Review #736960 is a subjective opinion of poster.
Service
Lowes Installation
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$135
Preferred solution
I would like the company to train their employees on how to respond to customer complaints.
Tags
  • Kitchen Floor

Lowes - Poor customer service

I ordered a microwave with installation. We picked up the unit at the store but when the installer came he said he was sent to "detail" the unit but didn't quite understand why that needed to be done. Nonetheless he refused to install the unit since the store had incorrectly omitted that we needed installation. After this was resolved after another visit to the store we have been receiving nearly daily phone calls asking whether the unit had been installed. Each caller said that no one had indicated that someone had called previously & that they would make a note. None do date have.
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Review
#735896 Review #735896 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Order processing issue

Lowes - Installation Review from La Vernia, Texas

1.0
Details
Bought new flooring from Lowes. They contracted the work out to All Floors Inc. in Houston. The installers that they sent told me I needed some work done before they could put the floor down. They said they could do it, but Lowes could not find out. It turned in to a nightmare and went on for quite some time. As soon as they found out that I live alone and my husband passed away they started taking advantage. Did a horrible job. Scammed money from me and the job is still not finished. Finally had to tell them not to come back. This was a husband and wife team. They are ***-artist and I found out they both have criminal backgrounds. Talked to Lowes and told them what happened. They said they are not responsible.
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Review
#733863 Review #733863 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service

Lowes - Don't waste your time!

Could not be more unhappy with this store. Trying to get blinds installed. What a joke! Terrible employees just don't care. Don't make this mistake. Save yourself the stress and anger of dealing with employees that do not value your time or money. Extremely poorly run and unorganized. After the contractors came to measure I was never contacted for final price and to schedule installation. A week later I still couldn't get his info. They messed up all the information in there system so no now could pull up the job. I spent three hours on the phone just trying t pay. I was hung up on three times, transferred more times then I can count and dealing with the worst attitudes I have ever dealt with with. Use anyone one else. Just pathetic what is going on at this store.
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Review
#727529 Review #727529 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service