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Lowes - Installation Review from Bonita Springs, Florida

I can see why they are in big trouble. After two blotched Installation jobs from a store in Estero, Florida, they should be out of business. A *** company that hires enept contractors, does sloppy work, destroys your home, refuses to refund your money should be out of business. I have personally experienced the most horrible nightmare the past five months with these no care managers at this particular store that has completely ruined our holidays, destroyed our home, stolen our hard earned money, and affected our health. I am in the process of asking the Florida States Attorney Generals Office to investigate this Store and their practices.
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2 comments
Anonymous
#1078932

That's why it is always best to hire your own contractor. That way you can check references and deal directly with the contractor rather than going through a 3rd party.

Anonymous
#1079057
@Anonymous

Thanks for your response. We have definitely learned our lessons from this outfit.

Five years ago, I had Tile work done and it turned out to be unsatisfactory. After repeated calls to have someone come and investigate, my calls were cometely ignored. A letter to the Corporate Office had the Store Manager knocking on our door within two days. That should have been a lesson for us.

We thought we would give them another chance, were we ever wrong. I would have been better off dumping our $5000 down a drain. At least we would have been spared the pain and grief we have endured the past 5 months. This project involved a blotched flooring job.

It was always a game of finger pointing, feet dragging and after four months and letter writing and phone calls, they agreed to re-install. Re-install came on Black Friday. During the installation, the contractor discovered some moisture in our floors and the re-install was aborted. A call came from Lowes telling us the re-install is aborted a truck was coming to pick up all material, our money would

be refunded and they would never install anything again.

They only refunded us $918

out of $4500.

They are crooks. I have written a letter to Corporate with all the details and preparing a letter of complaint to the Florida States Attorney Generals Office.

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Review
#751504 Review #751504 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Bad quality

Lowes won't step up !

3.0
Details
We had Lowes install our new kitchen granite countertops in their new countertops in our 2 1/2 bathrooms. When the installers came to install the countertops the kitchen countertops fit and looked outstanding. However, the bathroom countertops were apparently measured work but improperly and did not fit. The installers had already removed and destroyed the existing countertops so they could not be set back in place. Additionally, while attempting to "make" them fit there was extensive damage to the walls. This occurred in October of 2014. Super Bowl weekend January 2015 the new cabinet countertops were installed in repairs are made to the walls. We spent the Super Bowl weekend with our children out of town in Nashville Tennessee and return two days after repairs were completed to find the house flooded from the top floor down. The extensive damage included flooding in three bedrooms two bathrooms the entire kitchen living room and dining area. I first called the Lowes was made as I was standing amidst the flooding with water coming from the ceiling fans and light fixtures as well as flowing into the air-conditioning ducts in the floor. To date our insurance company has paid $129,000 in actual construction cost as well as approximately $12,000 in relocation expenses. It is now November 2015 nearly a year later and we have just completed construction. Perhaps the greatest frustration was that Lowes denied any responsibility and referred us to their "subcontractors" I'm still paying for the countertops and installation and have nothing to show for it from Lowes.
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1 comment
Anonymous
#1078080

Yikes...you always want to have someone at the home when anyone is doing work, or even paid to clean the house..always....just too much could go wrong, stolen, gone through etc

That's crazy. .I could not imagine walking into that..like you would see on a movie...I have a friend's mom whom had lowes install kitchen laminate floor..not a very big area, and they pulled the dishwasher out to install "the right way" they ruined the dishwasher, and messed up the floor and cut it in small sections and they sent people out, take pics, sent peple from the manafactor out....it's been 4 years and she eventually just "ate the cost" and she had someone else to fix it once she realized they would not help, and found they didn't lay floor right, and there was a small leak from dishwasher that was seeping under the laminate (she has issues with it bending up, they tried to say because she used water to mop cause it) and it leaked through her walls, and into her laundry room and down into basement from when she ran the dishwasher and didn't know it was leaking. Had mold growing and everything..these peple are like 70 ish and sure had no pulled the dishwasher out or anything since lowes workers had...but thank goodness their insurance state farm helped them and got things replaced

Review
#743064 Review #743064 is a subjective opinion of poster.
Service
Lowes Installation
Pros
  • That i did get the discount
Cons
  • Problem solving skills
Reason of review
Poor customer service
Loss
$145000
Preferred solution
Full refund

Lowes in East Peoria, Illinois - Lowe's E. Peoria, IL Window Installation

2.0
Details
Four months ago I hired Lowes to install windows at my residence. The windows are still unfinished as of today. Four months ago I hired Lowes to install windows at my residence. The windows are still unfinished as of today. The installer came by on the date agreed to and installed the windows but not the metal exterior trim, saying you did not want that done. Of course I wanted it done, that is what I paid for! That was 4 months ago, I keep getting promised that it will be completed in two weeks. Every two weeks there is an "issue" as to why it can't be completed that day. Whn I ask why they can't finish my windows the very next day or day(s) I'm told that the schedule won't allow it and it will be another two weeks. Store manager won't move my date up on their schedule, I called corporate to make a complaint and was assured it would be resolved and I would be contacted in 24 hours. Four days later I called to find out what the status was, and was told the store closed it out (E. Peoria, Illinois) as I "agreed" to their resolution. They never called me, and now I've lost all faith that my windows will be completed as my "agreement" was a complete lie. I'd prefer not to have to sue over this but here I am 4 months later with a project that has been fully paid for there is no sight of it being completed.
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1 comment
Anonymous
#1098080

I am curious to know the result of this situation as I am ready to begin a similar project in East Peoria.

Review
#739091 Review #739091 is a subjective opinion of poster.
Service
Lowes Installation
Cons
  • Getting the run around from the customer service office
Reason of review
Order processing issue
Loss
$1500

Lowes Kitchen Floor *** Around

Lowes informed me that I should expect a call from the installer between 8-10 a.m. The installer called at 8:10 a.m. As soon as I received the message (8:20 a.m.), I called the installer and he said that I was supposed to be his first job, but since I didn't return his call fast enough (10 minutes), he had been instructed by Lowes to go to his second job first. He said he was on the way to that job and, therefore, could not come to my house until sometime in the afternoon. I called Vicky at the Lowes for Ann Arbor (248-591-4296) to complain and get a resolution, since the installer had not started the work at the location that was supposed to be his second job. She said she would try to find a solution and would call me back. She never called back. I'm still waiting. So far my experience with this company is that they do not know how to respond to customer complaints and their approach to scheduling work is unforgiving in the extreme. They will never say they're sorry and if you express frustration they put you on hold. If you call the national customer service number, (800-445-6437) you are subjected to a barage of ads. Only after you have listened to the ads for 5-10 minutes does the recording say that the number has been changed. Little wonder they have changed their customer service number. DO NOT USE THIS COMPANY!!!
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Review
#736960 Review #736960 is a subjective opinion of poster.
Service
Lowes Installation
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$135
Preferred solution
I would like the company to train their employees on how to respond to customer complaints.
Tags
  • Kitchen Floor

Lowes in Southport, North Carolina - Poor customer service

I ordered a microwave with installation. We picked up the unit at the store but when the installer came he said he was sent to "detail" the unit but didn't quite understand why that needed to be done. Nonetheless he refused to install the unit since the store had incorrectly omitted that we needed installation. After this was resolved after another visit to the store we have been receiving nearly daily phone calls asking whether the unit had been installed. Each caller said that no one had indicated that someone had called previously & that they would make a note. None do date have.
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Review
#735896 Review #735896 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Order processing issue

Lowes - Installation Review from La Vernia, Texas

1.0
Details
Bought new flooring from Lowes. They contracted the work out to All Floors Inc. in Houston. The installers that they sent told me I needed some work done before they could put the floor down. They said they could do it, but Lowes could not find out. It turned in to a nightmare and went on for quite some time. As soon as they found out that I live alone and my husband passed away they started taking advantage. Did a horrible job. Scammed money from me and the job is still not finished. Finally had to tell them not to come back. This was a husband and wife team. They are ***-artist and I found out they both have criminal backgrounds. Talked to Lowes and told them what happened. They said they are not responsible.
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Review
#733863 Review #733863 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service

Lowes in Laurel, Maryland - Don't waste your time!

Could not be more unhappy with this store. Trying to get blinds installed. What a joke! Terrible employees just don't care. Don't make this mistake. Save yourself the stress and anger of dealing with employees that do not value your time or money. Extremely poorly run and unorganized. After the contractors came to measure I was never contacted for final price and to schedule installation. A week later I still couldn't get his info. They messed up all the information in there system so no now could pull up the job. I spent three hours on the phone just trying t pay. I was hung up on three times, transferred more times then I can count and dealing with the worst attitudes I have ever dealt with with. Use anyone one else. Just pathetic what is going on at this store.
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Review
#727529 Review #727529 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service

Lowes

Last year I bought doors and windows at lowes. Spent $15,000.00 that was and is the worst experience with any company I ever had. Came out numerous times to measure the doors and windows on a newly built home. Measured the windows wrong, reordered the windows and doors and they came in damaged, WHAT!!! wrong size you name it. Guess how long it took to get them installed 6 MONTHS.. Yelp not kidden 6 months. Here it is a 1 year later and I am still trying to get tem to reset the windows and doors. You want my advise I would tell *** no to lowes, no no no no *** no.
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Review
#705263 Review #705263 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
everthing
Preferred solution
Fix my problem

Lowes in Cabot, Arkansas - Thy can't meet a deadline - the saga continues

Well it's August 26th and nobody showed up on the 24th. I had to call again and they showed up on the 25th but left it unfinished. They didn't have a fence panel and no idea when they could get it. I just called and left a message for an update on when they might be back. I've spent a small fortune doing projects with Lowes. The difference is I bought the materials and did it myself. I've learned my lesson. I'll never leave the installation up to Lowes again. I doubt it will ever be right until I rip part of it out and do it all myself. Please don't let this happen to you.
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Review
#689705 Review #689705 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service
Loss
$4500
Preferred solution
Let the company propose a solution

Lowes - Installation Review from New York, New York

Lowes - Installation Review from New York, New York
I purchased all new appliances from Lowes. They installed the fridge. We found out it was leaking. I called Lowes they ignored me then pushed me off to XPO which is now pushing me off to another company. I had to go threw my home owners insurance and now have to pay my deductible my rate will all go up because they subcontract everything. Instead of them handling it since I purchased from lowes and there name not a no name delivery company. My house has so much damage we are in a hotel. My child is disabled and partially blind and is struggling in the new environment. Yet lowes doesn't care. They did offer 20% if I wanted them to remodel my kitchen for the damage they caused. You should supply it for free. Lots more details but to much to write.
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3 comments
Anonymous
#1038925

Nothing has been resolved

Kenyata
#1036902

Good Afternoon,

I am very sorry for everything you've experienced. I realize this happened a few weeks ago, but did anyone ever help you with this issue?

If not, I would be happy to try and assist you. Please feel free to contact me at jackie.workmon@xpo.com.

Again, I apologize for the inconveniences you've experienced.

Best Regards,

Jackie

Customer Care | Last Mile

Anonymous
#1036935
@Kenyata

I have spoken to a few different people at XPO which have all been nice. Including Ron from New England.

But weeks have gone by and we still don't have a kitchen. We are eating out almost 3 meals a day. We are running out of money. We had to front money to purchase the tile for are new flooring.

Credit cards are maxed out. just feels like we are paying for a mistake that was not ours. It's been over 5 weeks. You can't imagine the stress we are under with a disabled child whom also has a visual impairment to be put out like this.

We choose to go through are home owners because they were the only ones whom seemed to get things moving and done.

But everything is a process and paper work. At this point if we have a kitchen by Christmas I would be shocked

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Review
#689617 Review #689617 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Bad quality