Product: Lowes Installation Clear all filters (216 of 216 reviews match)
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Lowes in Stony Brook, New York - Install for storm door nightmare.

Stony brook Store. They do not call you back, they are not interested in the issue, it's a joke. I have spoken to managers, corporate office. No difference, they hire contractors who sub work out and when you have an issue they tell you, it's not covered to fix it correct but to give a temporary fix they will do. Makes no sense. I am closing my card not shopping there again. So glad I had them install the storm doors I bought not to have any drama. Now I have a storm door that ripped the door frame to my exterior door. Their repair would be to put longer screws into the broken frame. Had the door been secured properly this would not have happened however when the installer is a sub from the sub contractor and is being paid $75.- for the day they are in a rush to leave and really don't care if it's installed correct. One would thing a large corporation would have a screening process on who they hire. Apparently, anyone can be a contractor for Lowes.
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1 comment
Anonymous
#983701

A screening process to install a screen door. That's hilarious!

Review
#635315 Review #635315 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Bad quality

Lowes in Raleigh, North Carolina - Kitchen sink disposal installation error in kitchen remodeling project

5.0
Details
Plumbers claimed that disposal could only be installed under small sink which is not the sink we use for the preparation of food nor for clean-up. It would have been a more difficult installation under the larger sink, but we were not advised as to the feasibility of this. As it has turned out another plumber has advised us that there was also a code violation in your installation. I have contacted your "troubleshooters" who have all promised to help, but as of this date (4 months later), they continue to give me the run-around. I have been promised your attention to this matter, but it ends there, and each person I have dealt with leave me with the excuse that they will be "out of the office" for extended periods of time. We used Lowe's for our kitchen remodel, never realizing that our faith in your store was totally misplaced. Where do I turn from here?
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Review
#632664 Review #632664 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service
Loss
$275
Preferred solution
Deliver product or service ordered

Lowes Installation Review

I have shopped in the north augusta SC store for years. I purchased a storm door for lowes to install and its be two weeks after purchase and know one has contacted me to schedule installation. I've called the store three times today and get the same *** answer. Lowes should be ashamed at how there loyal consumers are being treated. In short I'm pissed and dissatisfied.
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Review
#631454 Review #631454 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service
Lowes - Purchase of Laminate Flooring Turns into Nightmarish Experience
Lowes - Purchase of Laminate Flooring Turns into Nightmarish Experience
Mid February decided to purchase laminate flooring material through Lowe's. Called flooring dept at my local Lowe's and arranged to have room measured. Took 2 weeks - end of Feb before guy shows up to measure. Meanwhile I'd looked online at patterns, saw one I liked,...
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1 comment
Anonymous
#1003140

Next time go to a small, family owned business who cares about their customers.

Deal with a big box store, get big box store service.

You are another number, not a name.

Review
#615372 Review #615372 is a subjective opinion of poster.
Service
Lowes Installation
Cons
  • Lack of response
  • Wrong product delivered
  • Customer service received
Reason of review
Poor customer service
Loss
$2700
Preferred solution
Let the company propose a solution

Lowes Installation Review

1.0
Details
Contractors did *** job. Put new backsplash tile over old grout. Tiles dipp and dive. Floor was not leveled. Can feel it when walking on it. Asked to have it addresses in writing and twice in person. Did not resolve. Very close to being sued!
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Review
#608616 Review #608616 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service

Lowes in Cape Coral, Florida - Samsung Dishwasher

2.0
Details
. I have had issues with the dishwasher from the date of installation. I was not informed when I purchased the dishwasher that it did not have an element to dry the dishwasher. It has a fan that air dries the dishwasher. Your hot water must be turned up all the way to create enough steam to dry the dishes and then when it cycles to leave the door open. This does not seem energy efficient to me. I had a service call prior to the warranty ending due to not cycling, nor the soap dispenser not opening and the repairman was able to fix the dishwasher under warranty. Now the dishwasher is doing the same thing. I called Samsung first and they informed me that they showed no service on the dishwasher and there was nothing that they could do to help me. I was extremely frustrated because I spent $697 on the dishwasher. I went into the Lowes store and the gentleman told me to call the Lowes Customer Service. I was informed by a Representative that I would have to pay for parts and service for a dishwasher that has not worked for 2 months. I am extremely disappointed that Lowes does not stand behind the products that they sell and service.
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3 comments
LadyScot
#1141463

It is not their responsibility to teach you how to use any product you buy. It is yours.

Anonymous
#968215

how hard is it to do some research before you make an appliance purchase? IF you would have done any research at all, you could have known about these issues and purchased another dishwasher!

Anonymous
#956052

It is NOT the responsibility of a retail store to stand behind the product. It IS the responsibility of the manufacturer to stand behind their product and warranty. You should be complaining about Samsung rather than Lowes.

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Review
#605680 Review #605680 is a subjective opinion of poster.
Service
Lowes Installation
Cons
  • Customer service received
Reason of review
Damaged or defective
Loss
$697
Preferred solution
Deliver product or service ordered

Lowes in Ridgeway, Virginia - Worker damaged vanity top and Lowe's won't do anything about it

We bought a bath sink from Lowe's and had them put it in. When the installer took out the old sink he cut our vanity top just about all the way around. The man said he didn't do it and that we bought a sink that was smaller than what we had and the cuts were already there. I thought that was why we paid $35 for someone to come and measure and tell us what we needed to buy. Now we have to look at all these cuts and my bathroom looks worse than before. Martinsville, Va Lowe's SUCKS!
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1 comment
Anonymous
#952808

Home Depot is worse than Lowes. Home Depot lets their employees get hit with merchandise, doesn't follow up on injuries starts out giving their employees hours then reduces them to only 10 hours a week.

If you need a job stay away from Home Depot. It's horrible to work for.

They will suck you dry. They work you and don't pay anything.

Review
#602257 Review #602257 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service

Lowes Installation Review

Charged additional fees beyond installation fee once tech showed up at my door. 425$ for installation for 2 hours work. More than the hot water heater itself. I am outraged. I will not buy so much as a nail from lowes again and Will tell everyone who will listen what a rip off Lowe's is
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Review
#584361 Review #584361 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Pricing issue

Lowes - Deck install in Salem VA

Please be aware to not use Lowes for Deck install. I started the process in October and as we go into January no deck. Lowes has lied over and over again and does not care that the work is not done despite the fact the have our money and charged us three months of interest on work not done. They have gone as far as to say materials were stolen from the worksite, when I asked about a police report the told me I would need to do that myself. I will not file a false police report for Lowes lies. Beware!!!
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Review
#576166 Review #576166 is a subjective opinion of poster.
Service
Lowes Installation
Cons
  • Deck install
Reason of review
Poor customer service
Loss
$16000
Preferred solution
Price reduction

Lowes - Installation Review from Arlington, Texas

My husband and I purchased a dishwasher from lowes two weeks ago in Arlington, Tx. The salesperson promised us we could have it installed December 15th. The installers called and never left a message on my husbands phone nor did they call me which I'm listed. After my husband missed the call due to him being at work I called back and never got a call back fr the installer. The store was rude and not willing to meet their promise I will never purchase another appliance from them. They really need to have customer service training for all associates because they all lack this even when we go into the store for help or have a question. Horrible organization!!!!
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Review
#570007 Review #570007 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service