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Lowes - Incredible poor install

3.7
Details
Lowes installs are subbed out. They do this to protect themselves. This are a big company that will beat you down with complication. Did you pay everything up front? Did you sign a contract that you didn't read? It means that they are not responsible. Ask how they choose there contractors. Ask what training the go through. They will tell you ,its all guaranteed. Pellas guarantee, is if the install is acording to their specs. Lowes install won't meet that requirement, so they are clear of their guarantee. I paid $17,000 in April 2019 this is Oct 2019, still waiting. Run Run Run.
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1 comment
Anonymous
#1756962

In everything in life you need to read contracts. You and only you are responsible for that.

Review
#1671127 Review #1671127 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Bad quality
Loss
$3500
Preferred solution
Price reduction
Tags
  • reliabilty
2.0
Details
I had an old hurricane fence replaced on the family homestead which is costing me a lot of money. I went with Lowe's because I thought I was going to get a good job done and wouldn't have to worry about trying to find someone since they had installers. I asked the...
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Review
#1653426 Review #1653426 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
poles broken from old fence
Loss
$7500
Preferred solution
I want a good job done on my fence.
1.3
Details
Been waiting over 3 months to het our fence installed. Told we had to pay first which we did. They did deliver the fence had an installatin date if 8 /12/19 finally. My husband took a day off work nobody showed up or called. I called the project manager told him we...
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4 comments
OppositeDobermanPinscher
#1739108

I'm a Lowe's Fence Installer. When would you like it done? Jim 5280 Remodeling

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Review
#1621866 Review #1621866 is a subjective opinion of poster.
Service
Lowes Installation
2.2
Details
lowe's came out with a new refrigerator on 7/6/2019 when they got here had nothing to install it with and didn't have any idea that they were going to install it, say they were not told about any installation. being i'm from a small town and it was after 3 pm all...
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2 comments
Anonymous
#1713179

What does your order call for? Was it written up for just a delivery or does your invoice call for installation as well? If waterlines weren't ordered on your original order they aren't going to magically appear.

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Review
#1579948 Review #1579948 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Lowes in Clearwater, Florida - BAIT AND SWITCH

1.0
Details
December 23, 2018 Lowes Manager Adam brought a set to my home, he then proceeded to install it incorrectly. Then they sent someone out he installed the dryer, that installation failed fire marshall inspection. I was promised my money back. Six months later I have 52 phone calls and emails from Lowes. They owe me $1,100. $300. Plus rebate cards. They have done nothing except put me off. To sum this up, I have a washer and dryer in my home I never chose, don't want and can't use because the dryer is a fire hazzard. Flirida Attorney will get a file report first thing Monday morning. Joanne Brady
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Review
#1577691 Review #1577691 is a subjective opinion of poster.
Service
Lowes Installation
Cons
  • Communication between sales and delivery company
  • There are other home improvement stores to go to
  • Dont care about you once they have your money
Reason of review
Lowes is crazy, I have A W&D in my home I didn't choose and can't use. I start the process Monday Morning with the Florida Attorney General, then on to the Court House to file on a Company and individual level.
Loss
$10
Preferred solution
GET IT DONE! SIX MONTHS IS CRAZY
Tags
  • Worst Experience I Ever Had

Lowes in Pompano Beach, Florida - Carpet Purchase and Installation

5.0
Details
I purchased StainMaster carpet from Lowe's. They use Keller Interiors for the installation. I am TOTALLY PLEASED with the carpet and the installation. DON'T BELIEVE ALL THE NAY SAYERS! The job was flawless and perfect in every way. I could not be more pleased!
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Review
#1577576 Review #1577576 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Exactly as described/ advertised
Tags
  • Great Experience In Every Way
1.1
Details
The intial sales reps were courteous, but the rest of Customer Service is HORRIBLE! It has been a year now since we ordered window installation last July which didn't actually begin happening until September and has not finished yet until this July. The installer has...
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Review
#1574487 Review #1574487 is a subjective opinion of poster.
Service
Lowes Installation
Pros
  • Used to like their quality and brand
  • Initial customer service
Cons
  • Aphaty towards the client
  • Lack of professionalism
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Total Customer Service Failure

Lowes in Staten Island, New York - Bad service

2.2
Details
Paid close to 19,000. For roofing, gutters, soffits and fasia. Start date was changed a three day job turn into 3 weeks. They didn’t finish . Left holes where they weren’t any before didn’t do the soffits, put in 3 gutters. They were schedule to do 4. Took piece of the outside trim off and didn’t replace. Came back still only did part of the soffits patched up one hole left another with left over vinyl. Customer service sucks. Says same people have to come back because they were contracted. I told them they had a chance to correct issues. Drip vinyl installed around the edge of the roof was not nailed. Falling off when it’s windy what do I ? Took loan against pension for this I paid cash.
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Review
#1547769 Review #1547769 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Order processing issue

Lowes in Long Branch, New Jersey - Fence is falling apart

We had a dog eared stick built fence installed in December 2018. Since then one whole section fell apart. They came and fixed that section. As of May 2019 I see more pieces coming off the post. We paid a lot of money for a fence that is falling apart. We will never deal with Lowes located in Brick, New Jersey again.
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Review
#1542078 Review #1542078 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
incompetent fence installation
Loss
$3
Preferred solution
Price reduction

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes - No information till i called

3.5
Details
I bought a dishwasher on Tuesday 3/12 and set up for installation service that they assured would be more than a few days. I waited until Friday and called since I had heard nothing and they said they would have the installer call to set a date bun no call so I called 3 times today 3/18 and finally got call but the install date is 3/25, about 2 weeks after I bought it. I WAS PLANNING TO UPDATE A NUMBER OF MY APPLIANCES BUT WHEN I DO IT WILL NOT BE THROUGH LOWES….
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Review
#1495324 Review #1495324 is a subjective opinion of poster.
Service
Lowes Installation
Cons
  • Lack of information