Product: Lowes Installation Clear all filters (14 of 215 reviews match)
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Lowes - Vanity & Bathroom Remodel
I wrote a review on the primary Lowes website, but it was never posted. The project ran two weeks over schedule. After the demolition, it was 17 days before the next workman came out. Workmen show up one day unannounced. On another day, they were expected and never...
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Review
#1417434 Review #1417434 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Bad quality
Preferred solution
Bring the shutoff valve up to code.
Featured
1.0
Details
Lowes - Damaged my home during delivery of refrigerator
Lowes - Damaged my home during delivery of refrigerator
Lowe’s Home Improvement - I have called Lowes twice and am now sending an email. The service I received from Kimberly Brewer in your claims department is provoking. She is rude, talked over me, refused to transfer me to someone else more polite or could answer my...
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4 comments
Anonymous
#1591730

Lowe's doesn't have employees that do installations. They contract it out to a third party.

That third party is who your complaint is against, which is probably why they aren't dealing with you. If you sue them, you will lose. You need to sue the company that actually did the installation.

It's in your contract. Read it.

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Review
#1392773 Review #1392773 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Damaged or defective
1.0
Details
Why hire lowes installation?
Why hire lowes installation?
Why hire lowes installation?
My neighbor told me that to call Lowes don't kill yourself so I have make a phone call to installation department on Monday 8/7/2017 one of the worker answer my phone call his name is David you know what is told me I am apologize the labor warranty only one year so my...
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2 comments
Anonymous
#1387624

You signed a contract. You should have read it first.

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Review
#1086299 Review #1086299 is a subjective opinion of poster.
Service
Lowes Installation
Cons
  • Corporate policey
  • Already stated above
Reason of review
Bad quality
Preferred solution
to fix my problem
1.0
Details
Reno, NV Lowes - Incorrect windows
I am 100 percent dissatisfied with the results of the project and the Reno, NV Lowes is refusing to correct the job. I reside in a community governed by a homeowner’s association (HOA) and the new windows were to match pre-existing windows throughout our community. ...
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Review
#767189 Review #767189 is a subjective opinion of poster.
Service
Lowes Installation
Cons
  • Lack of responsiveness
  • Install
  • Incompetent management
Reason of review
Poor customer service
Loss
$5771
Preferred solution
Deliver product or service ordered
Tags
  • Incorrect Windows
  • Customer Service Policy
  • Lowes Reno Nv
Lowes - Installation Review from New York, New York
I purchased all new appliances from Lowes. They installed the fridge. We found out it was leaking. I called Lowes they ignored me then pushed me off to XPO which is now pushing me off to another company. I had to go threw my home owners insurance and now have to pay my...
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3 comments
Anonymous
#1038925

Nothing has been resolved

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Review
#689617 Review #689617 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Bad quality
Lowes - Great hookup job on my oven
Not only has our oven taken 3 months to get to my house....(with the microwave still not here yet) lowes sent some Neanderthal over to my house and this is how he left the wiring....not only is it a fire hazard but being the owner of an electrical company I am...
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4 comments
Anonymous
#1160429

Holy *** that is *** crazy! I'm a Flooring installer for Home Depot and have a few other accounts and with these accounts I have to have liability insurance for up to 2 million and workman's comp along with at least 3 yrs min exp criminal back ground check and references for installations going back to 3 yrs before I can even be a badged installer.

As do all sub contracting installers of any skilled trade. I know that in other fields such as in your case electrical. That the technician must have at least 2 yrs of completed schooling, 3 yrs on the job exp, and the same in insurance as I do.

So with that being said if it was the delivery guy delivering the oven that did that to your electrical, then sir you may have grounds for a lawsuit.

It is totally against policy for any delivery guys to make any kind of changes to a homeowners property. Meaning if it don't fit, or doesn't have the correct hook up or outlet for installation then they must stop immediately and let customer or home owner know immediately.

I know Home Depot has strict policies against that sort of thing. The same reason we have to carry our "own" insurance, have back ground checks, etc before we can even be badged as their installer and given work orders to enter any of their customers homes.

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Review
#667762 Review #667762 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
All of the above
1.6
Details
Lowes - Installation Review from Miami, Florida
The worst service in my whole life I'm still waiting for the installer to install my door Was removed by his assistant it is 400 promised to be here at 9 I changed my mind I don't remodel my kitchen with these people It was a complete frustration since begginer and...
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1 comment
Anonymous
#998098

Nightmare started in October of 2014 and now June 2015 and waiting for 2 doors to be reinstalled which was totally unacceptable according to them..Did not measure door jam first time!!! But shoved them in anyway..Gaps all in doors and hubby had to put paper this winter to prevent cold air from coming in !

Installers are dumbest Ive ever seen..Imagine a big company like Lowes Home Improvement hiring such impotent people!!

They have been out twice with wrong door, not enough doors, can't they read an invoice?? Today, they called and truck broke down...nightmare continues!!!

Review
#650745 Review #650745 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service
2.7
Details
Lowes - Installation Review from Indianapolis, Indiana
Lowes - Installation Review from Indianapolis, Indiana
Lowes - Installation Review from Indianapolis, Indiana
My wife and I just paid lowes 10000 dollars to have siding and gutters installed well the contractor said when they would start so my wife stayed home from work well they never showed two days in a row. Called and called. Well finally get them there and they ran out of...
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3 comments
Anonymous
#1041761

You could have contacted your state's Business and Professional Regulations to check the contractor's history. This will tell you how many complaints, or out-of-compliance issues this contractor may have had lodged about him. Few people realize that checking a contractor on your state's website for BPR will give you a picture of how well, or badly, this contractor has done.

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Review
#646587 Review #646587 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service
Lowes - Purchase of Laminate Flooring Turns into Nightmarish Experience
Lowes - Purchase of Laminate Flooring Turns into Nightmarish Experience
Mid February decided to purchase laminate flooring material through Lowe's. Called flooring dept at my local Lowe's and arranged to have room measured. Took 2 weeks - end of Feb before guy shows up to measure. Meanwhile I'd looked online at patterns, saw one I liked,...
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1 comment
Anonymous
#1003140

Next time go to a small, family owned business who cares about their customers.

Deal with a big box store, get big box store service.

You are another number, not a name.

Review
#615372 Review #615372 is a subjective opinion of poster.
Service
Lowes Installation
Cons
  • Lack of response
  • Customer service received
  • Service
Reason of review
Poor customer service
Loss
$2700
Preferred solution
Let the company propose a solution

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts
Featured
Lowes - Phone Tag/ and un full filled Promices
Lowes - Phone Tag/ and un full filled Promices
Trying to resolve an issue with installation of storm door . Door installation was faulty resulting in damage to personal property / removal of my personal property by installer / Promices by Management to send emails but they never follow through. This appears to be...
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3 comments
Anonymous
#912930

*promises

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Review
#447063 Review #447063 is a subjective opinion of poster.
Service
Lowes Installation