Product: Lowes Installation Clear all filters (2 of 211 reviews match)
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Resolved: Lowes in Plant City, Florida - Price Match NOT

1.0
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Update by user Feb 20, 2016

Lowe's has contacted me on this and I cannot say enough about the excellent service I received. They reviewed the facts of my complaint and honored their price match just has they promised.

Also, they contacted me often to be certain the item was delivered in a timely manner and to my satisfaction.

Thankfully, they do listen. Hopefully, training will be considered for those that did not.

Original review posted by user Feb 03, 2016

So much for Lowe's "Price Match"...it isn't guaranteed at all. Per there own website they state: "We guarantee our everyday competitive prices. If you find a lower everyday price on an identical item at a local retail competitor, just bring us the competitor's current ad, and we'll beat their price by 10%. If a competitor is offering a percent off discount, we’ll match the final net price the competitor is offering. Our price guarantee does not apply to installation labor, to the competitor's closeout, special order, discontinued, clearance, liquidation or to damaged items. Limited to reasonable quantities." No where in this does it say they have the right to say that they can turn it down if they are going to lose money on it. So don't even try......and if you aren't happy, their Supervisor in Customer Support will ever so politely tell you there is no one above him to help you. End of story. Well...sadly, Lowe's not only lost a valuable customer and Lowe's Card holder...they lost our trust.
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Resolved
Review
#783359 Review #783359 is a subjective opinion of poster.
Service
Lowes Installation
Cons
  • Unwillingness to offer assistance
  • Customer service from assist manager
Reason of review
Poor customer service
Tags
  • Not Guaranteed Price Match

Resolved: Lowes in Hanover, Pennsylvania - *** Job On Doors and Storm Door Order

1.0
Details
This is the second incident with our local Lowes in PA. This time it concerned two inside doors and two storm doors. It took close to five weeks for delivery because they were a special order. When the doors arrived at Lowes we had to delay installation for two weeks because of a sewer pipe out front. When the new date arrived for the doors to be installed, the installers found the dimensions to be all wrong, in both height and width. At first I thought it was the sales person, then the door manufacturer. How can dimensions be that far off? The doors are costing over $4,000 and yet no one could had checked the measurements of the doors in the two week prior to our install date while they sat in the warehouse? No one from Lowes has called us with an explanation. The only person that apologized was the installer? Not sure who is the culprit here, but we are about done with Lowes for good.
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2 comments
Anonymous
#910639

At the end of this deal... no one from either Lowes or the Door Installers did a follow-up call.

The door installers did a great job except for a molding stripe they cut off to much, then replaced it with molding that did not even come close to the original shape and took take one guy two days to cut a five or six inch molding strip. was this a new guy?

After this... neither Lowes or the business that installed the doors will be ever used again for home installation at our house.

Anonymous
#903440

This is the second time we were to have our doors installed, four weeks later than agreed on, and no one has shown up at our 9:00 am appointment. No phone call, no nothing.

We will never pay through a credit card again, nor will we pay in full. Lowes never called to apologized either.

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Resolved
Review
#548861 Review #548861 is a subjective opinion of poster.
Service
Lowes Installation
Cons
  • Lack of response
  • Wrong products
  • Time frame
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • Lowes Bad SERVICE

Contact Lowes Customer Service

Website:
www.lowes.com
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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