Product: Lowes Installation Clear all filters (2 of 215 reviews match)
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1.0
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Update by user Feb 20, 2016

Lowe's has contacted me on this and I cannot say enough about the excellent service I received. They reviewed the facts of my complaint and honored their price match just has they promised. Also, they contacted me often to be certain the item was delivered in a timely...

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Review
#783359 Review #783359 is a subjective opinion of poster.
Service
Lowes Installation
Cons
  • Customer service from assist manager
  • Unwillingness to offer assistance
Reason of review
Poor customer service
Tags
  • Not Guaranteed Price Match
Resolved
1.0
Details
This is the second incident with our local Lowes in PA. This time it concerned two inside doors and two storm doors. It took close to five weeks for delivery because they were a special order. When the doors arrived at Lowes we had to delay installation for two weeks...
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2 comments
Anonymous
#910639

At the end of this deal... no one from either Lowes or the Door Installers did a follow-up call.

The door installers did a great job except for a molding stripe they cut off to much, then replaced it with molding that did not even come close to the original shape and took take one guy two days to cut a five or six inch molding strip. was this a new guy?

After this... neither Lowes or the business that installed the doors will be ever used again for home installation at our house.

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Review
#548861 Review #548861 is a subjective opinion of poster.
Service
Lowes Installation
Cons
  • Lack of response
  • Time frame
  • Wrong products
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • Lowes Bad SERVICE

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts