Product: Lowes Installation Rating: 1 Star Clear all filters (22 of 211 reviews match)
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LOWES WINDOW INSTALLATION NIGHTMARE

1.0
Details
Video of water running into my house after lowes installers did the windows install. over 2 months in now and still no repairs and house getting wetter with each rain. https://youtu.be/kBGkQlZUELE Initially LOWES said installers did nothing wrong and my house was already leaking before the install. They did a thermo reading report to justify this. So we opened one of the inside walls that they claimed was wet to prove that it wasnt. Next they sent a claims adjuster out who verified wall was not wet and that the thermo reports are useless. next we wait a month for claims@lowes to get involved even though I know the adjuster had the report in within 5 days. This entire time house is leaking with every rain & getting more damaged. Now claims@lowes has it but of course haven't heard from them yet. it has been a nightmare. PLASTIC over my house after lowes window installers did their damage. https://youtu.be/Zbio_jPcOdE
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4 comments
Dorthy
#1709698

She if it is a she is spamming YouTube and twitter harassing people and is doing so daily. They need a life and their ‘review’ is a load of nonsense

Anonymous
#1710797
@Dorthy

Oh Johnny, Oh Johnny, Can you help me understand?

Anonymous
#1648020

Time to call an Attorney.

Dorthy
#1709699
@Anonymous

Can’t call an attorney as she signed the contract and acts of God aren’t covered.

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Review
#1472770 Review #1472770 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Damaged or defective
Loss
$50000
Preferred solution
Deliver product or service ordered

Lowes in Dallas, Texas - Damaged my home during delivery of refrigerator

1.0
Details
Lowes - Damaged my home during delivery of refrigerator
Lowes - Damaged my home during delivery of refrigerator
Lowe’s Home Improvement - I have called Lowes twice and am now sending an email. The service I received from Kimberly Brewer in your claims department is provoking. She is rude, talked over me, refused to transfer me to someone else more polite or could answer my questions and told me I had to work with her only! She then disconnected the call. I asked to speak with someone else 7 times. My home was damaged significantly by Lowe’s due to a faulty install that caused a water leak to occur for over a three week period. I have called Lowe’s all week. I also emailed them. When I didn’t respond. When they finally called me back a moment ago the lady was beyond rude and seemed irate that I called and left a total of three messages ( 2 phone calls and one email). She mocked my request to speak to you or anyone else who could provide polite assistance. I’m considering my legal options at this point. I also have asthma along with my child and the the wet Sheetrock reeks of mildew. This fact that there is documented water damage that has accumulated over a three week period is gross negligence at this point and adverse to my health. They would not call me back. I’m also considering having Lowe’s pick up this refrigerator and I will cancel the credit card. This is not the kind of service I expected from Lowe’s. I will be sharing this experience only via social media, I also plan to contact your corporate offices to file a complaint. Lastly, I am requesting to be assigned to another claims examiner. I don’t this or the above issues are unreasonable requests.
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4 comments
Anonymous
#1591730

Lowe's doesn't have employees that do installations. They contract it out to a third party.

That third party is who your complaint is against, which is probably why they aren't dealing with you. If you sue them, you will lose. You need to sue the company that actually did the installation.

It's in your contract. Read it.

Anonymous
#1687511
@Anonymous

You’re totally wrong! Those contractors are on a CONTRACT with Lowe’s to do The work, are paid by LOWES to do the install, therefore LOWES is responsible!

Anonymous
#1591344

Since you mentioned that you are considering your legal options, you do realize that Lowes will Only deal with your lawyer... correct?

Lowes Will Not deal with you.

You also realize that you will have to Pay your lawyer even if he/she decides Not to take on your case... correct?

Shad M
#1591364
@Anonymous

That’s fine. Thanks.

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Featured
Review
#1392773 Review #1392773 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Damaged or defective

Lowes - Don’t use Lowe’s for anything

1.0
Details
Caused damage to my home and will not make good on it. Not worth your time or stress if something goes wrong. Probably the next big box company to go under based on how bad they treat customers.
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1 comment
Anonymous
#1499191

I'll never go back. Terrible customer service.

Don't buy a Samsung refrigerator there. I love in the state capital of Montana and no one services Samsung. I made a comment on the Lowe's website about my experience and got 3 calls from my local store.

I was also told when I called that the store backs their products and not they would fix Samsung ice maker or replace the refrigerator. Bunch of liars.

Review
#1278665 Review #1278665 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Damaged or defective

Lowes - KITCHEN

1.0
Details
VERY BAD INSTALLATION CONTRACTORS DO NOT KNOW WHAT TO DO INSTALLED EVERYTHING WRONG MEASUREMENTS TAKEN WRONG CABINITS WRONG DOORS WRONG FLOOR DONE WRONG TILE DONE WRONG LIGHTS DONE WRONG APLIANCES WRONG UNDERLAYMENT DONE WRONG WORKMENSHIP VERY BAD LOWES DID NOT CARE OR SHOW CARE COST OF KITCHEN ALMOST 60,000 CANNOT SUE THEM BECAUSE OF CONTRACT BUT I WOULD IF I COULD THIS IS GOING ON FOR ONE AND A HALF YEARS. THEY SAY IN THE CONTRACT THEY ONLY HIRE THE BEST CONTRACTORS THAT IS A LIE THE DESIGNERS ARE A JOKE THEY SAY THEY KNOW WHAT THEY ARE DOING BUT THEY DO NOT. THEY WANT YOUR MONEY UP FRONT SO THEY CAN SCREW YOU.
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1 comment
Anonymous
#1472911

Please stop shouting.

Review
#1244467 Review #1244467 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Work Experience or Job Application
Loss
$60000
Preferred solution
Full refund

Why hire lowes installation?

1.0
Details
Why hire lowes installation?
Why hire lowes installation?
Why hire lowes installation?
2015 I were hired Lowe's Home Improvement installed siding, windows and gutter; It cost me $40,000. Last year I have observed that my ceiling was stain I have no clue what is happen now the ceiling paint peel and water drops on windows and floor so I have to go up attic to check where it leaks I have observed that is *** from nail full out cause by the installing guy were nail on roof to hold the scaffolding during they install siding and windows when they remove the scaffolding they forget caulk the roof so over time the shingle expanse that why it takes longer to see it leaks when I up the attic I had observed that other side of house has a nest of bird I did not why I had keep looking you get what I had find out the holes other side of the house when they had removed old siding it was tear off the install inside when they replaced the new siding but it is not go all the way up to the roof so they had leaved the holes they also not replace the soffit. I am a handy man usually I haven't call to complaint because my house is too high and the roof was a straight I have went up to the roof but barely to walk it is sliding. My neighbor told me that to call Lowes don't kill yourself so I have make a phone call to installation department on Monday 8/7/2017 one of the worker answer my phone call his name is David you know what is told me I am apologize the labor warranty only one year so my warranty is over nothing he can help me we talk back and forth about 5 minutes but the problem still the same so he had switched to his supervisor his name is Mike so the problem is not be solve he had said the same thing my apologize the labor warranty only one year; He keep repeat over and over like a record about 15 minutes. I have given him a last chance to solve my problem. He said that he can't do it I have said that this conversation is over and I hang up. In my situation a leaking will take over year to see it leaks and the missing siding no way I can see from the ground. My BIG QUESTION FOR LOWE'S HOME IMPROVEMENT why I have to hire you. You go out to hire another contractor we do not know them so we liable on Lowe's to behind your customer now I have stuck with one year labor warranty so you can hire the contractor do lousy job. Nothing can fall down and go bad in one year. I am so disappoint on Lowe's because I expect on Lowe's too much now on all my project never and ever go to Lowe's I will tell my all friend and my customer do not use installation from Lowe's.
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2 comments
Anonymous
#1387624

You signed a contract. You should have read it first.

Anonymous
#1402894
@Retail worker

Retail worker...

For every *** job you do, may *** fall on you !

Lock up your trail or, karmas coming for you.

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Review
#1086299 Review #1086299 is a subjective opinion of poster.
Service
Lowes Installation
Cons
  • Corporate policey
  • Already stated above
Reason of review
Bad quality
Preferred solution
to fix my problem

Lowes in Wake Forest, North Carolina - Ultimate Customer "no service"

1.0
Details
A kitchen re do has turned into the "Nightmare in Wake Forest". Home Improvement specialists who lie, just trying to bump services to increase commissions, to managers who just want you to go away. 5 Trips to the Lowes store in Wake Forest in 8 days to try and understand exactly why I'm paying $250.00 to install a sink. or why 100 - 1 x 2 kitchen tile (which has been sitting in my den for more than 2 weeks along with underfloor and grout and other assorted pieces of "stuff" is still there - floor measured out at 140 sq,ft. Or maybe its the contractor who was supposed to contact me today and let me know that the job MIGHT start on the 8th of November as opposed to the 25th of October or the store manger who was supposed to call me yesterday - we got cut off and I called back immediately, asked the operator to give her a message along with my phone number and still haven't heard back (Friday November 4th at 9:01 pm). Nobody at Lowes really gives a "*** " about the customer...they get the full cost of the job up front and then nothing happens. Have kept a full log of texts between myself and Lowes so I can validate my position Wouldn't buy a thumb tack from Lowes if my life depended on it. Don't expect to hear from Lowes management. However, social media including email blasts is a great way to let my friends and business associates know exactly what to expect when dealing with Lowes. And foolish me, thought no company's customer service could possibly be worse than Time Warner...you folks make them look like amateurs!
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1 comment
Catlyn
#1331086

Did ya'll hear about lowes new business model ? well what little customer service they do have is now getting farmed out to a call center so you can't complain to a store manager .

not only that but they are taking all the local contractor jobs floors , heating and air ,door installs and giving the installs to a company out of state !

that will be great service . on top of that all the deliveries will also be farmed out leaving no one accountable for damages to the product or home .

Review
#949515 Review #949515 is a subjective opinion of poster.
Service
Lowes Installation
Cons
  • Manager attitude
  • Poor attitude of employees
  • Customer no service
Reason of review
the entire process
Preferred solution
Let the company propose a solution
Tags
  • Management Issues

Lowes Installation Review

1.2
Details
What is wrong with Lowes?!? It is not something new. They simply can not handle scheduling installations. Installers for the most part are good...when they finally get there. Managers are "Dazed and Confused". Its maddening.
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Review
#810284 Review #810284 is a subjective opinion of poster.
Service
Lowes Installation

Lowes Installation Review

1.0
Details
Do not use Lowes for contracting services. They use horrible subs, do Not respect personal property, charge you upfront, and have a forced arbitration clause to avoid accountability. Please beware and use others.
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Review
#798731 Review #798731 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service

Lowes Installation Review

1.0
Details
Worst experience! Would never use them again to do anything. Been one year and they still can't schedule to redo a tile job that was the worst anyone has seen!!
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Review
#784152 Review #784152 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service

Contact Lowes Customer Service

Website:
www.lowes.com
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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Lowes reviews

Lowes Install Sales - SAY NO

1.0
Details
Kitchen Remodel was a total disaster. The Install took over 3 months to complete because project coordinator was so rude and did not care if installation was done or not. I called management and spoke to everyone it seems at Lowes and they all have the same attitude of not caring if customers are satisfied or not. I was lied to and even hung up on by rude Lowes management and install staff. This was the worse experience I have ever had, will never use Lowe's services again.
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1 comment
Anonymous
#1106287

I am going through the same thing with Lowes in Framingham mass. Been six months, a total disaster and not done yet.

Review
#783659 Review #783659 is a subjective opinion of poster.
Service
Lowes Installation
Pros
  • Products offered
Reason of review
Poor customer service