Product: Lowes Installation Rating: 3 Stars Clear all filters (11 of 210 reviews match)
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Lowes in Bangor, Maine - Kitchen installation

2.6
Details
I signed a contract with Lowes April 6, 2018 for a small kitchen upgrade. It is February 2, 2019 and my kitchen is still not finished. It was suppose to be finished July 2, 2018. Some reasons for why it is not completed: measurements were way off, ( 16 inch error ) contractor didn't show up or call, charged for services not used and severe lack of communication between customer and store. I reported them to the better business bureau. I am dealing with them now. I will not refer anyone to Lowes as you can imagine. I hope this review will help. Janna Irvine, Old Town, Maine.
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Review
#1463168 Review #1463168 is a subjective opinion of poster.
Service
Lowes Installation
Cons
  • Severe lack of communication between customer and lowes
Reason of review
Work Experience or Job Application
Preferred solution
Deliver product or service ordered
Tags
  • Incorrect Installation

Lowes in Terre Haute, Indiana - Faulty Installation

2.8
Details
I had a custom patio door installed seven years ago by Lowes. I thought everything was ok with the door until a gust of wind pushed the door- frame and all- into my kitchen. I have video on my phone showing the door was never secured to the house! No nails or screws were holding the door in! The only thing holding the door in place was the trim on the exterior and the interior of the house. I went to Lowes to complain and was brushed off by the store manager. I sent in a sales receipt (which was very faded since they used disappearing ink in their registers), and even showed the store managers the video and they would not do anything about it. As a result, my floor (which I just had installed two years ago) around the door is damaged due to all of the water that poured in when the door blew in. Lowes would not do anything. The whole issue would have been avoided if the door had been properly installed. Will not purchase anything from Lowes ever again!
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1 comment
ransom
#1142396

Seven years ago and you're complaining now? Good luck.

Review
#820012 Review #820012 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Damaged or defective
Loss
$3000
Preferred solution
Full refund

Lowes - Installation Review from Rockford, Illinois

2.7
Details
AVOID, AVOID, AVOID. I can't even begin to describe my frustration. We ordered carpet that we were told would be in on March 21st. I call on. March 23rd only to be told everything from "no one knows where it is" to "storms in the south have delayed it" to "it's somewhere in Illinois, we just don't know where." All kinds of excuses and runaround. We ordered the carpet to time the install on a week we have off of work, and now it will be maybe installed the last day we have off - either at 8:00am or at 12:30 pm, but no one can say for sure. Dan at Lowes was initially helpful and convinced me not to cancel my order, but after I didn't hear from him about an install time (he told me the installer would be calling me and they did not) and called him back, he was short to the point of rude and most unhelpful. I cannot tell you what a frustrating experience this has been! Do NOT use Lowes for flooring installation... Unless you want blood pressure problems.
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1 comment
philMcCrackin
#1331089

Did ya'll hear about lowes new business model ? well what little customer service they do have is now getting farmed out to a call center so you can't complain to a store manager .

not only that but they are taking all the local contractor jobs floors , heating and air ,door installs and giving the installs to a company out of state !

that will be great service . on top of that all the deliveries will also be farmed out leaving no one accountable for damages to the product or home .

Review
#819432 Review #819432 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Order processing issue

Lowes in Hilton Head Island, South Carolina - They don't care about you

2.6
Details
My washing machine broke down and we bought one from Lowes, Bluffton, SC that they said was "in stock" and scheduled a Monday morning installation. No show at noon and called for nearly an hour with no answer or hangups. Finally got some *** who had a problem with English saying "person at lunch!" Called back about 14:00 and was told that the item was damaged and no delivery today. Wasted a whole day waiting for them when they knew early on there would be no delivery and never had the courtesy to call, Finally called in the evening to say it was re-ordered and would take a week or so! SCREW THEM! Ordered from AJ Madison at lower price and sooner delivery!
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Review
#800480 Review #800480 is a subjective opinion of poster.
Service
Lowes Installation
Cons
  • Lies and disrespect
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Get your act together!

Lowes Installation Review

2.8
Details
I called lows to to see if they could install a shower door. The lady said that they would call on monday and never did.
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Review
#800262 Review #800262 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service

Lowes in Bridgeport, Connecticut - Poor Customer Service with Install Department

2.8
Details
ORDERED CUSTOM SHADES FROM LOWES IN MILFORD. RECEIVED PHONE CALL COMING TO MEASURE NEXT TUESDAY. CALL CAME IN ON WEDNESDAY OR THURSDAY. I COMMENTED AND SAID GREAT, I DID NOT EXPECT IT SO SOON. NEXT TUESDAY WAITED THE TWO HOUR WAIT PERIOD AND FINALLY CALLED THE INSTALLER, DENNIS, AND HE SAID THERE WAS A MISUNDERSTANDING. APPOINTMENT WAS FOR THE FOLLOWING TUESDAY. THE FOLLOWING TUESDAY THE INSTALLER CAME TO MEASURE (NOT DENNIS) 1-1/2 HOURS LATE TO MEASURE FOR SHADES. DENNIS IS THE BOSS I WAS TOLD BY THE MEASURER. SHADES CAME IN AND WERE INSTALLED ON 23RD OF DECEMBER. NICE GUY AND PERSONABLE (SAME ONE WHO MEASURED). INSTALLED SHADES IN LESS THAN AN HOUR. GAVE HIM A GENEROUS TIP AND HE LEFT. APPROX. 3 DAYS LATER ONE SHADE FELL OFF FROM THE BRACKETS. (I WAS NOT PRESENT, DO NOT LIVE THERE AS YET). MY CONTRACTOR WAS THERE WHEN IT FELL OFF THE WINDOW. CALLED DENNIS-OWNER AND LEFT MESSAGE TO CALL ME AT HOME (WHERE I LIVE). NO RETURN PHONE CALL. WAITED TWO DAYS AND THEN CALLED LOWE'S TO COMPLAIN. THEY SAID THEY KNEW ABOUT IT AND WOULD RECEIVE A CALL FROM THE OWNER OF THE COMPANY (DENNIS). NO CALL. CALLED DENNIS AND HE SAID HE CALLED ME AND LEFT ME A LENGTHY MESSAGE. NEVER RECEIVED IT. FOUND OUT HE CALLED ME ON MY CELL PHONE WHICH I ONLY USE FOR EMERGENCY PURPOSES. I HAD PREVIOUSLY ASKED HIM TO CALL ME AT MY HOME NUMBER AND LEFT IT FOR HIM. I REQUESTED THAT SOMEONE COME OUT THE NEXT DAY TO FIX THE SHADE, HE SAID "OH NO, NOONE IS COMING OUT TOMORROW".. I THEN LOST IT AND TOLD HIM THIS WAS THE 3RD DAY THIS SHADE WAS DOWN. HE SAID THAT SOMEONE HAD TO HAVE TAMPERED WITH IT BECAUSE ONCE A SHADE IS UP, IT'S UP. I TOLD HIM I WAS REPORTING HIM TO LOWE'S AND HUNG UP ON HIM. THIS IS THE 4TH DAY AND I AM STILL WAITING FOR SOMEONE FROM LOWE'S TO CALL ME. I JUST GOT OFF THE PHONE WITH THE INSTALL DEPARTMENT OF LOWE'S (NO ONE FROM LOWE'S EVER CALLED ME). THEY SAID THAT THEY WERE ON THE PHONE WITH DENNIS AND THAT DENNIS WAS TRYING TO SET UP AN APPOINTMENT AS WE WERE SPEAKING. MIGHT I ADD THAT IT WOULD TAKE AT LEAST 1 MINUTE OR LESS TO SCREW THESE BRACKETS IN. (ELECTRIC SCREWDRIVER) BUT IT IS TAKING HIM 4-5 DAYS FOR HIM TO GET SOMEONE OUT TO MY HOUSE????????? DOES THIS MAKE SENSE, IS IT RIGHT? VERY POOR CUSTOMER SERVICE ON THE PART OF THE OWNER OF THIS INSTALLATION COMPANY. I HAVE JUST RENOVATED MY ENTIRE NEW CONDO AND SPENT THOUSANDS OF DOLLARS AT LOWE'S IN MILFORD. RECORDS CAN BE CHECKED. ALL NEW APPLIANCES, BACK SPLASH AS WELL AS MANY OTHER ITEMS NEEDED TO RENOVATE AND THIS IS HOW I AM TREATED. NEVER AGAIN. I SHOULD HAVE STAYED WITH JC PENNY FOR MY CUSTOM SHADES. VERY VERY POOR CUSTOMER SERVICE.
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Review
#760889 Review #760889 is a subjective opinion of poster.
Service
Lowes Installation
Pros
  • Products and their cashiers
  • Sales associates
Cons
  • Rude executive associate
  • How they have handled this situation
  • His total lack of concern for my needs
Reason of review
Poor customer service
Loss
$150
Tags
  • Customer Care Not Helpful

Lowes won't step up !

3.0
Details
We had Lowes install our new kitchen granite countertops in their new countertops in our 2 1/2 bathrooms. When the installers came to install the countertops the kitchen countertops fit and looked outstanding. However, the bathroom countertops were apparently measured work but improperly and did not fit. The installers had already removed and destroyed the existing countertops so they could not be set back in place. Additionally, while attempting to "make" them fit there was extensive damage to the walls. This occurred in October of 2014. Super Bowl weekend January 2015 the new cabinet countertops were installed in repairs are made to the walls. We spent the Super Bowl weekend with our children out of town in Nashville Tennessee and return two days after repairs were completed to find the house flooded from the top floor down. The extensive damage included flooding in three bedrooms two bathrooms the entire kitchen living room and dining area. I first called the Lowes was made as I was standing amidst the flooding with water coming from the ceiling fans and light fixtures as well as flowing into the air-conditioning ducts in the floor. To date our insurance company has paid $129,000 in actual construction cost as well as approximately $12,000 in relocation expenses. It is now November 2015 nearly a year later and we have just completed construction. Perhaps the greatest frustration was that Lowes denied any responsibility and referred us to their "subcontractors" I'm still paying for the countertops and installation and have nothing to show for it from Lowes.
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1 comment
Anonymous
#1078080

Yikes...you always want to have someone at the home when anyone is doing work, or even paid to clean the house..always....just too much could go wrong, stolen, gone through etc

That's crazy. .I could not imagine walking into that..like you would see on a movie...I have a friend's mom whom had lowes install kitchen laminate floor..not a very big area, and they pulled the dishwasher out to install "the right way" they ruined the dishwasher, and messed up the floor and cut it in small sections and they sent people out, take pics, sent peple from the manafactor out....it's been 4 years and she eventually just "ate the cost" and she had someone else to fix it once she realized they would not help, and found they didn't lay floor right, and there was a small leak from dishwasher that was seeping under the laminate (she has issues with it bending up, they tried to say because she used water to mop cause it) and it leaked through her walls, and into her laundry room and down into basement from when she ran the dishwasher and didn't know it was leaking. Had mold growing and everything..these peple are like 70 ish and sure had no pulled the dishwasher out or anything since lowes workers had...but thank goodness their insurance state farm helped them and got things replaced

Review
#743064 Review #743064 is a subjective opinion of poster.
Service
Lowes Installation
Pros
  • That i did get the discount
Cons
  • Problem solving skills
Reason of review
Poor customer service
Loss
$145000
Preferred solution
Full refund

Lowes in Baltimore, Maryland - Countertops

2.8
Details
Complete clusterf.... from beginning to end. Supposed to get a call within 48 hours after purchase from the subcontractor United Marble and Granite - had to call them after a week. Finally get scheduled for measurement, guy uses laser measurement, sees and measures sink, then installers come out two weeks later and say they can't use this same sink....and go away....and don't hear from anyone....and (again) perform customer (self) service by contacting them. Contractor tries all sorts of variations on somehow it's our fault. The best (worst) part of all this is they left a small piece of counter at the house and I noticed it wasn't cut square. I couldn't get anyone to answer why it wasn't cut square. Finally after 4 weeks of pathetic and apathetic responses from Lowes I just packed it in and asked for a refund, which took another two weeks. Later when I made a complaint to Lowes Customer Service they said they'd call within 48 hours to discuss. 4 days later I received an e-mail from the local Lowes - an e-mail that neither addressed me by name or apologized - basically a “this concludes our business” letter. This after they claimed "world class customer service". I used to always go to Lowes, now I never go to Lowes - even though it's the closest of that type store. Never will again.
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Review
#649977 Review #649977 is a subjective opinion of poster.
Service
Lowes Installation
Cons
  • Dealing with staff
  • Poor customer service
Reason of review
Not as described/ advertised
Tags
  • Counter-tops

Lowes - Installation Review from Indianapolis, Indiana

2.7
Details
Lowes - Installation Review from Indianapolis, Indiana
Lowes - Installation Review from Indianapolis, Indiana
Lowes - Installation Review from Indianapolis, Indiana
My wife and I just paid lowes 10000 dollars to have siding and gutters installed well the contractor said when they would start so my wife stayed home from work well they never showed two days in a row. Called and called. Well finally get them there and they ran out of special order siding. They ordered it it came in 2 weeks later and I contacted the contractor and he promised a certain day so my wife stayed home again and she waited and waited no show again. The siding has been *** I could have done this bad for free. Needless to say I think lowes needs to redo this. They put nails through the wiring for my doorbell and my flood lights. I've got caulk smeared all over my grey siding. Bits pitiful still trying to resolve this.
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3 comments
Anonymous
#1041761

You could have contacted your state's Business and Professional Regulations to check the contractor's history. This will tell you how many complaints, or out-of-compliance issues this contractor may have had lodged about him. Few people realize that checking a contractor on your state's website for BPR will give you a picture of how well, or badly, this contractor has done.

Anonymous
#1016791

Okay so them not calling you and leaving you hang several times is very unprofessional. On the other hands Lowe's installations are based on %100 satisfaction Guaranteed , so if the workmanship was not to your liking they usually accomadate to a reasonable extent.

Anonymous
#992572

I'd threaten to sue get twenty grand from a judge for bad work you don't use nails on the sideing they just allowed water ice whatever behind that siding. I can't believe that corner area my girlfriends five year old could have done a better job I know I will never hire them they sub contract iddiots with no school in the trade. And on top of that if your not right there under him watching they cut corners literly should sue call lawyer get them scared they will redo all the work over

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Review
#646587 Review #646587 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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Lowes in Zephyrhills, Florida - Lousy scheduling and poor communication

3.3
Details
I ordered a $2000 gas stove from Lowe's. When it arrived, they called to schedule installation. A day prior to the scheduled date, a driver called to deliver the stove which I stored in the garage. On the scheduled date, the installer arrived and told me that there was no conversion kit so he could not do the installation. I had the stove returned to the store and the driver who came to pick it up borrowed our dolly to move the stove because he did not have one. Unable to find the stove at any other store, I returned to Lowe's and found my stove on the showroom floor. I purchased it and was told the charge included delivery, installation, and haul off of my old stove, as well as a conversion kit. A date/time range was scheduled and, true to form, the drive shows up 8 hours before time. I again accepted the stove and called the store to confirm the installation time and was told that no installation was scheduled. I later discovered that there is no conversion kit, as promised. I've been told that I have to return to the store to sign a contract for installation before it can be scheduled. I'm between a rock and a hard place. This is the only model of stove that I want and the only supplier. I don't understand why they cannot clearly communicate that the delivery is separate from the installation and provide accurate times for both. I'll not purchase any other appliances from Lowe's.
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Review
#635437 Review #635437 is a subjective opinion of poster.
Service
Lowes Installation
Cons
  • Misinformation from employees
Reason of review
Scheduling and delivery
Loss
$1400
Preferred solution
Deliver product or service ordered