Product: Lowes Installation Clear all filters (214 of 214 reviews match)
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I STARTED A NEW KITCHEN IN FEBURARY ITS NOW JULY AND MY KITCHEN STILL IS NOT FINISH I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN ITS A TOTAL DISAGRACE THAT I HAVE TO ENDURE ALL THIS STRESS I'M A SENIOR 83 ALL I WANTED WAS A NEW KITCHEN MY HOUSE IS A WRECK I WILL BE...
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2 comments
Anonymous
#1352426

If you started the kitchen in February it isn't out of the norm to still be working on it in July. Often there are 4-6 weeks of planning for the kitchen before ordering. Then ...

Review
#1074732 Review #1074732 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
1.0
Details
5 Trips to the Lowes store in Wake Forest in 8 days to try and understand exactly why I'm paying $250.00 to install a sink. or why 100 - 1 x 2 kitchen tile (which has been sitting in my den for more than 2 weeks along with underfloor and grout and other assorted...
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1 comment
philMcCrackin
#1331086

Did ya'll hear about lowes new business model ? well what little customer service they do have is now getting farmed out to a call center so you can't complain to a store mana...

Review
#949515 Review #949515 is a subjective opinion of poster.
Service
Lowes Installation
Cons
  • Poor attitude of employees
  • Customer no service
  • Manager attitude
Reason of review
the entire process
Preferred solution
Let the company propose a solution
Tags
  • Management Issues
2.8
Details
I had a custom patio door installed seven years ago by Lowes. I thought everything was ok with the door until a gust of wind pushed the door- frame and all- into my kitchen. I have video on my phone showing the door was never secured to the house! No nails or screws...
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1 comment
ransom
#1142396

Seven years ago and you're complaining now? Good luck.

Review
#820012 Review #820012 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Damaged or defective
Loss
$3000
Preferred solution
Full refund
2.7
Details
AVOID, AVOID, AVOID. I can't even begin to describe my frustration. We ordered carpet that we were told would be in on March 21st. I call on. March 23rd only to be told everything from "no one knows where it is" to "storms in the south have delayed it" to "it's...
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1 comment
philMcCrackin
#1331089

Did ya'll hear about lowes new business model ? well what little customer service they do have is now getting farmed out to a call center so you can't complain to a store mana...

Review
#819432 Review #819432 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Order processing issue

Lowes - Bathroom shower doors installation

I both a shower door and I'm having the worse time. It's taking to long to have it installed, on time. Bad customer service, I have ever had. They are giving me all kinds of excuses. Would never have them installe anything for me, in the future or would think twice before I would return to the store in North myrtle Beach. I always thought very highly before, but I am changing my opinion. Jose Nieves Joe.nieves@yahoo.com
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Review
#812464 Review #812464 is a subjective opinion of poster.
Service
Lowes Installation
Cons
  • Poor service
  • Lack of timely repair of ac units
  • Poor installation time
Reason of review
Poor customer service

Lowes Installation Review

1.2
Details
What is wrong with Lowes?!? It is not something new. They simply can not handle scheduling installations. Installers for the most part are good...when they finally get there. Managers are "Dazed and Confused". Its maddening.
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Review
#810284 Review #810284 is a subjective opinion of poster.
Service
Lowes Installation
2.6
Details
My washing machine broke down and we bought one from Lowes, Bluffton, SC that they said was "in stock" and scheduled a Monday morning installation. No show at noon and called for nearly an hour with no answer or hangups. Finally got some *** who had a problem with...
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Review
#800480 Review #800480 is a subjective opinion of poster.
Service
Lowes Installation
Cons
  • Lies and disrespect
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Get your act together!

Lowes Installation Review

2.8
Details
I called lows to to see if they could install a shower door. The lady said that they would call on monday and never did.
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Review
#800262 Review #800262 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service

Lowes Installation Review

1.0
Details
Do not use Lowes for contracting services. They use horrible subs, do Not respect personal property, charge you upfront, and have a forced arbitration clause to avoid accountability. Please beware and use others.
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Review
#798731 Review #798731 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service

Lowes - Installation Review from Ekron, Kentucky

2.3
Details
I have been waiting a year to get a storm door replaced.... after blasting Lowe's on Facebook a representative called me. Immediately he set up a time for an installer to come out. Although the installer canceled twice....he finally arrive Saturday morning three weeks later without my door...... with only instructions to repair my door not....replace my door. It really isn't this installers fault...he was only following information he was given by a very inefficient customer service. I am so disillusioned with Lowe's...... Everyone is now passing the buck. Come on Lowes....all I want is what I paid for!!!!
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Review
#798725 Review #798725 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service