My wife and i have spent several thousand dollars with lowes in the last few months. Our first purchase was a $2500 refrigerator.
It was damaged being unloaded . The second was a $500 storm door which was installed improperly. When someone finally came to fix it a month later he was rude as *** to my wife and repaired the paint (which was scraped off because of the improper installation) with a bottle of freaking white out. The third purchase was a washer and dryer set ( $1200 ).
The first dryer was defected and the second was (wait for it)damaged being unloaded. Im completely over Lowes. I purchase from them because they are local and I try to keep my money where i live. Customer service is a dying art.
I will pay more money for good customer service and a good experience. Lowes doesnt fit that bill.
Product or Service Mentioned: Lowes Installation.