I purchased carpet/runner for my new home and it was to be installed
in two separate visits. The carpet was installed without issue
however the runner installation has become a DISASTER.
The 3rd party installers called my husband to schedule installation
for Thurs June 11 from 2-5pm. By 3 pm no one had arrived and my
husband called the installers and they were closed. At 5 pm my
husband called Lowes and was told he would be called back. When he
was called back he was told they were an hour late (would be there at
6pm). No one called to tell us this before and we had to pick up our
kids from school so could not wait for the installers.
My husband is in sales so if he is not working he is not making money
and he took off 3 hours to sit and wait as schedules for the
installers who never called to say they were late. I came home early
from work (and also had to lose money for leaving early to deal with
this and get my kids), and spent 45 minutes trying to speak to someone
at Lowes to find out what was going on. I was disconnected 3x before
I spoke to a person. When I finally spoke to someone I was told that
the installers were now running even later and could be there 6:45.
I was asked what solution was acceptable and I told them that I was
not willing to have my husband wait another 3 hours for installers and
that I would need someone to come back with a tighter window and I
would want compensation for my time wasted. I was told that someone
from the install co. would call me the very next day at 8am (the
owner) to reschedule and to offer me compensation.
The next day (today) as promised, the owner called me and tried to
reschedule for today (Fri), barely apologized for the fact that his
installers were running 3 hours late and tried to tell me that they
did call to say they were late. Which is a LIE. Neither my husband
or I heard from anyone about anything and would not have known they
were even late if we hadn't called ourselves. And then of course, he
did not offer compensation.
I called Lowes immediately and spoke to an assistant Mgr who attempted
to resolve this and I then received more calls from install trying to
schedule today which I declined and still no offer from anyone for
I then received another call from a different Lowes asst mgr to tell
me the best they can do is offer a measly $100 cash payout for my
time. My runner was $800!.
End result I cancelled the runner. This is too much frustration and
too much time wasted. I don't want that lying install co back in my
house after the rude treatment I received, nor do I want to do
business with Lowes flooring any longer.
The time my husband and I wasted dealing with this nonsense yesterday
and today is worth more than $100...
LOWE'S... SHAME ON YOU!
Product or Service Mentioned: Lowes Installation.
Reason of review: Bad quality.