Not resolved
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality

I purchased carpet/runner for my new home and it was to be installed

in two separate visits. The carpet was installed without issue

however the runner installation has become a DISASTER.

The 3rd party installers called my husband to schedule installation

for Thurs June 11 from 2-5pm. By 3 pm no one had arrived and my

husband called the installers and they were closed. At 5 pm my

husband called Lowes and was told he would be called back. When he

was called back he was told they were an hour late (would be there at

6pm). No one called to tell us this before and we had to pick up our

kids from school so could not wait for the installers.

My husband is in sales so if he is not working he is not making money

and he took off 3 hours to sit and wait as schedules for the

installers who never called to say they were late. I came home early

from work (and also had to lose money for leaving early to deal with

this and get my kids), and spent 45 minutes trying to speak to someone

at Lowes to find out what was going on. I was disconnected 3x before

I spoke to a person. When I finally spoke to someone I was told that

the installers were now running even later and could be there 6:45.

I was asked what solution was acceptable and I told them that I was

not willing to have my husband wait another 3 hours for installers and

that I would need someone to come back with a tighter window and I

would want compensation for my time wasted. I was told that someone

from the install co. would call me the very next day at 8am (the

owner) to reschedule and to offer me compensation.

The next day (today) as promised, the owner called me and tried to

reschedule for today (Fri), barely apologized for the fact that his

installers were running 3 hours late and tried to tell me that they

did call to say they were late. Which is a LIE. Neither my husband

or I heard from anyone about anything and would not have known they

were even late if we hadn't called ourselves. And then of course, he

did not offer compensation.

I called Lowes immediately and spoke to an assistant Mgr who attempted

to resolve this and I then received more calls from install trying to

schedule today which I declined and still no offer from anyone for


I then received another call from a different Lowes asst mgr to tell

me the best they can do is offer a measly $100 cash payout for my

time. My runner was $800!.

End result I cancelled the runner. This is too much frustration and

too much time wasted. I don't want that lying install co back in my

house after the rude treatment I received, nor do I want to do

business with Lowes flooring any longer.

The time my husband and I wasted dealing with this nonsense yesterday

and today is worth more than $100...


Product or Service Mentioned: Lowes Installation.

Reason of review: Bad quality.

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